FastSpring is a Reliable and Secure Way to Sell Ebooks Online
June 11, 2018
FastSpring is a Reliable and Secure Way to Sell Ebooks Online
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with FastSpring
I own and run a small publishing business, White Knight Press, which publishes guide books for advanced compact cameras. I publish the books in paperback and ebook versions and sell them through various resellers. I use FastSpring to carry out the sales of ebook versions of the books directly from my website. FastSpring provides an ordering page that my site links to for each book title. Customers go to the FastSpring ordering page, and FastSpring takes care of all ordering and fulfillment details, including processing of payments through credit cards and other methods, payment of any applicable taxes, fraud prevention, providing the ebook files to the purchaser, and technical support in the event a problem arises with the ordering process.
- FastSpring makes the process of selling ebooks from my website quite painless and virtually invisible for me. I let FastSpring handle all details of the transactions, and I rarely have to get involved directly with the customers who purchase the books.
- FastSpring is very responsive with respect to technical and customer support. I have had a few occasions when a customer was having difficulty completing a purchase transaction, and FastSpring has always been responsive and helpful in resolving such problems quickly and efficiently.
- FastSpring offers a flexible set of options for customizing ordering pages that can be included in my website. There are many options, such as promotional coupons, discounts, multiple file downloads, and others.
- One issue I have had is when a customer enters his or her email address incorrectly, and consequently does not receive the downloadable files for the book her or she ordered. It would be helpful if FastSpring revised the ordering system to require that the email address be entered twice, or somehow verified, so this issue does not arise in the future.
- Some of the options offered by FastSpring can be tricky to set up, such as setting up a system whereby a customer can order multiple file downloads. It would be helpful if FastSpring could provide "wizards" for setting up ordering pages, rather than just having users choose from options that are not completely user-friendly.
- FastSpring has had a positive impact on my objective of having a steady income from the sales of ebooks through my website, because it makes it possible for me to market and sell these books worldwide to customers from many countries, without my having to worry about language, currency, or taxes.
I have been using FastSpring consistently for the past nine years, and I cannot now recall what other products I considered when I selected FastSpring. I am not currently aware of any other company that would handle my type of business any better than FastSpring.