Go4Clients

Go4Clients is a communication automation platform offered by the vendor, Go4Clients. It is designed to assist businesses in increasing revenue, enhancing customer engagement, and improving call center efficiency. The platform allows businesses of various sizes, from small to large, to send voice broadcast campaigns globally. It is commonly used by call centers, marketing and advertising firms, customer support teams, debt collection agencies, and political campaigns.

Key Features

Voice broadcast: According to the vendor, Go4Clients enables businesses to send voice broadcast campaigns worldwide, with the aim of increasing revenue, customer engagement, and call center efficiency.

Concurrent calls: Users have the ability to set the maximum number of concurrent calls for their voice broadcast campaigns. This feature is particularly useful for small call centers with limited agent capacity.

Call Re-dialer: The platform allows users to configure multiple call retries for individuals who did not answer the initial call. This functionality is intended to increase the likelihood of converting and answering calls.

Scheduling: Users can schedule their voice broadcast campaigns by specifying the desired date and time for the campaigns to commence. The platform also supports easy rescheduling, and users can utilize time zone settings and day and time restrictions to target calls effectively.

Analytics: Go4Clients provides users with a real-time analytics suite to monitor the performance of their voice broadcast campaigns. Users can track metrics such as delivered, answered, failed, or transferred calls, enabling them to make data-driven decisions based on interaction rates.

Database management: Users can import customer data directly into the platform using standard spreadsheet formats. The platform includes a database cleaner feature that ensures campaigns are not sent to landlines, invalid mobile numbers, or individuals on the Do Not Call list (DNC).

Global coverage: According to the vendor, Go4Clients offers global coverage, allowing businesses to reach customers worldwide with their voice broadcast campaigns. The platform supports targeting customers in North America, Latin America, Asia, Europe, and the Pacific.

Customize every call using Text2Speech: Users can personalize voice messages by customizing each call using Text2Speech technology. The platform supports 30 languages, enabling the delivery of personalized voice messages to customers worldwide.

CRM integration: Go4Clients offers CRM integration, allowing users to send voice broadcast calls directly from their CRM systems, such as Salesforce, Hubspot, Sugar CRM, and others. The integration is facilitated through Go4Clients Connect.

IVR Builder available: The platform provides an IVR (Interactive Voice Response) Builder, which enables users to create interactive voice menus and automated phone systems.