LevelUp, now part of Grubhub Enterprise

Convenience of Mobile Payments: Many users have praised LevelUp for its convenience in allowing them to pay with their mobile phones. They appreciate the ability to make payments without using cash or cards, and find it especially helpful when they don't have their wallet on hand. Some users have mentioned that LevelUp's integration with point-of-sale systems sets it apart from other similar apps in the market.

Rewards and Loyalty Program: Several reviewers have expressed their satisfaction with LevelUp's rewards and loyalty program. Users enjoy earning points per transaction, which can be redeemed towards future purchases. They appreciate the great rewards offered by partner vendors and the convenience of using digital loyalty cards for multiple places through a single app.

User-Friendly Interface: The user-friendly interface of LevelUp has been positively highlighted by many customers. They find it easy to navigate, sign up, and start using the app. Reviewers mention that the clean design and intuitive layout contribute to a seamless user experience.

Difficulty using app for orders and applying discounts: Some users have experienced difficulty using the LevelUp app to place orders and apply discounts, suggesting a lack of training provided by LevelUp.

App includes unnecessary features: According to some reviewers, the LevelUp app includes unnecessary features such as digital gift cards and news, which can be distracting from its main purpose.

Glitches and instability: The LevelUp app has been reported to experience glitches and stop working unexpectedly, causing inconvenience and potential loss of business for users.

Users have made several recommendations based on their experiences with LevelUp. The most common recommendations are as follows:

1. Training employees on usage and basic troubleshooting: Users suggest that businesses using LevelUp should invest in training their staff to ensure a smooth implementation and usage of the platform. This recommendation helps to address any potential hiccups encountered during the process.

2. Taking advantage of LevelUp's open development platform: Users recommend leveraging LevelUp's open development platform to enhance the customer experience. By integrating LevelUp with other systems or applications, businesses can create a seamless and efficient process for their customers, resulting in a more positive overall experience.

3. Downloading LevelUp if local vendors use it: Users advise not hesitating to download the LevelUp app if there are local vendors who already utilize the platform. This recommendation suggests that by utilizing the app, customers can enjoy the benefits of loyalty programs, discounts, and easy payment options offered by these vendors.

These recommendations highlight the importance of properly training employees, utilizing LevelUp's open development platform, and taking advantage of local vendors that use the platform. By following these suggestions, businesses can optimize their use of LevelUp and provide a positive customer experience.