Skip to main content
TrustRadius
HaloPSA

HaloPSA

Overview

What is HaloPSA?

HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service.An integrated PSA platform, it includes features…

Read more
Recent Reviews

TrustRadius Insights

HaloPSA, an all-in-one IT service management solution, has proven to be a highly effective and competitively priced software, according to …
Continue reading

HaloPSA - Quote to Cash

10 out of 10
January 17, 2022
We use HaloPSA extensively within our business, from Ticketing, Sales Pipeline Management, Quoting, Projects, Stock Control, Procurement, …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing

All-inclusive PSA Software

$35

On Premise
per month per user

All-inclusive PSA Software

$35

Cloud
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://halopsa.com/pricing/?utm_medium…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $35 per month per user
Return to navigation

Product Demos

HaloPSA Liongard Webinar August 2022

YouTube

HaloPSA Demo walkthrough

YouTube
Return to navigation

Product Details

What is HaloPSA?

HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service.

An integrated PSA platform, it includes features such as time-tracking and billing, advanced reporting, asset management, remote access, integrations, and automation tools. Aligned to the user's requirements and boasting an intuitive UI, users can remedy client issues with an unlimited PSA solution.

HaloPSA Features

  • Supported: Self-Service Portal
  • Supported: CRM
  • Supported: Asset Management
  • Supported: Inventory Management
  • Supported: Contract Management
  • Supported: Auto-Asset Discovery
  • Supported: Billing & Invoicing
  • Supported: Dashboard
  • Supported: Livechat
  • Supported: Script Library
  • Supported: Remote Access
  • Supported: Project Management
  • Supported: Backup Management
  • Supported: Patch Management
  • Supported: Scheduling
  • Supported: Helpdesk

HaloPSA Screenshots

Screenshot of Home PageScreenshot of Asset ManagementScreenshot of Dashboard

HaloPSA Video

HaloPSA in a Nutshell

HaloPSA Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, Dutch, German, Spanish, Italian, Swedish, Polish, Mandarin and more

HaloPSA Customer Size Distribution

Consumers5%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)50%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(12)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HaloPSA, an all-in-one IT service management solution, has proven to be a highly effective and competitively priced software, according to users and customers. The comprehensive ticketing system with features like SLA time tracking, ticket author identification, and email communication has made it a valuable tool for various organizations. Users have found the software relatively easy to learn, allowing their team to quickly adapt and work smoothly after just a few days of consistent use.

One of the key use cases for HaloPSA is IT Asset Management. The asset management feature is highly anticipated and expected to significantly improve workflow efficiency. Additionally, the software's incident and change management capabilities have replaced old, inefficient processes and provided valuable management information.

Another important use case is knowledge base management. HaloPSA enhances the helpdesk experience for both customers and technicians with features like canned responses and an automatically appearing knowledge base during ticket logging. This not only facilitates faster issue resolution but also improves collaboration across teams.

Moreover, the software's service request forms for various recurring issues enable streamlined processes and efficient support management. The integration capabilities of HaloPSA have allowed users to connect various systems and automate processes, resulting in improved communication with customers and better service control.

Clients have provided positive feedback on their experience with HaloPSA, particularly highlighting features such as ticket submission and tracking, documentation, as well as a custom service catalog. The reporting capabilities of HaloPSA have also been instrumental in predicting demand and understanding busy times.

Overall, HaloPSA offers a versatile solution for IT service management with its extensive features that can be customized to fit any type of business. From ticketing and sales pipeline management to stock control and quoting, the software covers all areas of the business process effectively.

Customizability: Users have praised the product for its extreme customizability, with many stating that it allows for growth and scalability as their organizations expand. Some users felt that the flexibility of the software allowed them to operate according to their original workflows instead of conforming to predefined structures. The customization and branding options were highly regarded, enabling organizations to tailor the software to their specific needs and branding.

User-friendly interface: The layout of the product has been consistently praised for being simple and easy to use, providing users with all the necessary information at their fingertips. Many reviewers have highlighted the intuitive interface and modern look of the system, which enhances the overall user experience. They appreciated how actions and information-oriented workflows make it easy for agents to work on any ticket for any customer.

Responsive support: Users have expressed high satisfaction with the support provided by Halo's team, describing it as exceptional. Reviewers frequently mentioned quick response times from support staff who are knowledgeable about both the product and users' business needs. The willingness of Halo's team to listen to client feedback and ideas for future releases was also highly appreciated by several reviewers.

Complicated User Interface: Some users have found the user interface of HaloPSA to be complicated and confusing. They have mentioned that there are multiple ways to perform the same tasks and elements that are not consistently located. Additionally, some users have stated that there is a learning curve to understand where everything is located within the interface.

Limited Knowledge Base: Another common con mentioned by users is the limited knowledge base in HaloPSA. While the support team has been helpful in filling in the gaps through email or telephone, some users have expressed their desire for a more comprehensive knowledge base which would provide detailed information on various settings and features.

Difficult Report Customization: Several users feel that customizing reports in HaloPSA can be challenging. They mention that SQL skills are necessary to create custom reports and they would prefer a GUI interface for report creation. Although the reporting functionality is seen as powerful, this difficulty in customization has been perceived as a drawback by some users.

Reviews

Companies can't remove reviews or game the system. Here's why

No reviews found

Try adjusting your results by removing or modifying your filters.

Return to navigation