Ivanti Unified Endpoint Manager

Ivanti Unified Endpoint Manager

About TrustRadius Scoring
Score 8.6 out of 100
Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)

Overview

Recent Reviews

Ivanti UEM

10 out of 10
May 31, 2019
We currently use this company wide to manage all of our endpoints. We use it for software deployments, provisioning of new endpoints and …
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LANDESK -- Worth it?

7 out of 10
April 15, 2019
We replaced Remedy BRC with LANDESK (now called Ivanti UEM but to all us it is still LANDESK) about 2 years ago. The biggest difference …
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Awards

TrustRadius Award Top Rated 2019
TrustRadius Award Top Rated 2018

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Pricing

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What is Ivanti Unified Endpoint Manager?

Ivanti Unified Endpoint Manager (formerly LANDesk Management Suite) supports enterprises with mobile security and device management (UEM), featuring remote control and problem resolution, monitoring and alerting, inventory discovery, license management, and more.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Workspace ONE Unified Endpoint Management (UEM?

VMware acquired Airwatch in 2014. Workspace ONE is a Unified Endpoint Management (UEM) solution and is available in Standard, Advanced, Enterprise, and Advanced for VDI editions.

Features Scorecard

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Product Details

What is Ivanti Unified Endpoint Manager?

Ivanti Unified Endpoint Manager (formerly LANDesk Management Suite) supports enterprises with mobile security and device management (UEM), featuring remote control and problem resolution, monitoring and alerting, inventory discovery, license management, and more.

Ivanti Unified Endpoint Manager Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Ivanti Unified Endpoint Manager?

Ivanti Unified Endpoint Manager (formerly LANDesk Management Suite) supports enterprises with mobile security and device management (UEM), featuring remote control and problem resolution, monitoring and alerting, inventory discovery, license management, and more.

What is Ivanti Unified Endpoint Manager's best feature?

Reviewers rate Support Rating highest, with a score of 8.4.

Who uses Ivanti Unified Endpoint Manager?

The most common users of Ivanti Unified Endpoint Manager are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings

 (54)

Ratings

Reviews

(1-25 of 34)
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Jesse Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases.
  • It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well.
  • Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so.
  • Software distribution works well and has a lot flexibility built into the module.
  • MDM has fallen a bit flat, however, with the recent acquisition of MobileIron I believe this will change but as of now there is some of this still built into the product
  • The antivirus portion of the product hasn't had much love and could use a bump. It is not bad at all but I would like to see it hit that next level.
  • Data Analytics is the most powerful tool inside this platform but it is so hard for people to figure it out that it often goes unused. It needs a good redesign.
  • API could use some work.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Capture and restore user settings
  • Provide access control
  • Replace Windows group policies
  • Management interface, the suite consists of separate products instead of one interface.
  • Upgrade complexity.
  • Insight in performance bottlenecks/issues that occur.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Flexibility - EM is Agent based and supports a wide range of devices/products.
  • Reporting - Xtraction is a great tool to dive deep into your environment for real time reporting.
  • Patching - Go beyond just Microsoft patches. EM includes a whole slew of third-party patches as well as being able to do custom patches.
  • Pricing - Ivanti has made huge strides to simplify pricing, but still has some way to go.
  • Reduced ROI without the full suite of products.
  • Agent Upgrade and repair can be troublesome
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Patch management. You can devise multiple patch strategies, automate patching, and really drive your environment to a secure posture.
  • Software distribution. There are multiple avenues to take when it comes to distributing software, and Ivanti can support many of them. Their interface makes it easy to build packages, and using their distribution methodology, it is efficient in performing rapid mass deployments.
  • Device inventory. Out of the box, Ivanti gathers a lot of information on a device and you can report on nearly anything you want. They also have mechanisms in place to gather additional information from clients that are not standard, enhancing reporting capabilities and allowing you to provide useful data to your customers.
  • Patch reporting. Ivanti is still largely user and device centric when it comes to reports. Reporting on patches is still lacking out of the box. Through other tools, we can take the patch data and build the necessary reports, but we should be able to do this with Ivanti natively.
  • Documentation. While it has improved, Ivanti is still behind on documentation for their products, especially the smaller add-ons to the main suites. Their employees are willing to help teach on different aspects of the product, but a lot of this information should already be included in documentation.
Adam Howard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ivanti EPM handles remote control extremely well in the 2018 release. The new from scratch 'Remote Control Web Services' is far more reliable and withstands some pretty malformed network infrastructures. As long as the device has minimal internet or intranet access, you can reach it.
  • Apple MacOS support is growing slowly but surely. It is comforting to see the time and effort going into the Ivanti EPM product for a type of device that is becoming more prevalent in the business world.
  • Ivanti handles vulnerabilities very seriously. For example, the Spectre and WannaCry problems were almost a non-event for us because we had our automated patching implemented. We are able to successfully have a test, beta, and prod deployment style for patching to ensure that the base OS, as well as our specific applications, do not encounter serious issues when patched. Then, on the other hand, we are not behind on updates and open to vulnerabilities.
  • The product's vast use cases and robustness can be its downfall as well in some sense. It can certainly be overwhelming, and in my opinion, requires some form of technical support contract to make sure your questions are answered quickly and tailored to your environment.
  • Antivirus has been a struggle with Ivanti EPM with various changes in the industry around Kaspersky and I hope things are settling down soon. It's currently unclear how and when more and more features of their current AV offering will be implemented. It is bare-bones for now after having to start over with leaving Kaspersky behind.
  • Because the word 'endpoint' has so many meanings, there are a ton of features in the Ivanti EPM product. Some of them are not the best at what they do and are simply there to get the job done. It would be great to see some functionality sync across their product family.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Patch management.
  • Inventory data.
  • Reports based on inventory data.
  • Console hangs, inconsistent UX design makes daily usage slower and more difficult.
  • Reported bugs, defects in design, or enhancements often appear to go unresolved unless deemed critical application failures.
  • Quality Assurance of releases is hit or miss. Sometimes there seem to be more bugs introduced than resolved.
Karl Henry | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Provisioning machines.
  • Automating software deployments.
  • Troubleshooting with end users.
  • Reducing the amount of bugs with updated/new software.
  • Better alerting of problematic events like hung scheduling or inventory service.
  • Better alerting capabilities through email or prompts on the server/console side.
  • Ability to continue a template where it last left off, even if failed.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Remote control access
  • Software distribution
  • Task scheduling
  • Apple's Mac imaging has always been an issue (This is not totally Ivanti's fault).
  • Distribution packages for Macs can be problematic.
  • We sometimes have high failure rates with scheduled tasks on a machine group.
  • Error codes are not specific enough. Sometimes it is easier to do a task manually instead of trying to figure out the error.
April 15, 2019

LANDESK -- Worth it?

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • HII - very slick and painless image updates once configured properly. Not a big deal anymore to get a new model of laptop from HP when you can re-use the same gold image once you've pulled any computer specific drivers from the new laptops and inserted it into the gold image.
  • Feature Set - Need pretty pictures? Tie in Xtraction and boom, you're building graphics that make using SCOM seem like 1999. Need Lifecycle Management? Add in Asset Management and you've got all you're warrenty information covered and accessible by the same portal your HD tech's are using pulling up user tickets.
  • Setup - Boy it is a pain to configure everything correctly. Be aware that you'll probably be giving an AD service account some God rights to get everything working....and security just loves that....
  • Cost - Boy you have to pay for everything. I suppose it lets you buy into just what you want but having repeated items go through procurement is a pain if your procurement branch is a pain.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Ease of management (sysadmin).
  • Simple deployment to assets.
  • Valuable quantifiable data and reporting tools.
  • Broader more granular reporting options.
  • More robust security controls, they are great but I believe it could go a bit deeper in certain specific cases.
  • Mobile device management dashboard/console could use some improvement.
Robbie Speers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Push software remotely. If someone needs software installed or updated, I can push it without them having to be there as long as the PC is on.
  • Imaging remotely. I can image a PC in place without having to bring to back to my office.
  • Remoting on to a PC to manually do something that can't be pushed.
  • Error codes are not always specific, when you don't know how to troubleshoot them it becomes easier to just do the task manually.
  • Better Mac support. While the client has gotten better since becoming Ivanti, there's still room for improvement.
  • Improving "My Tasks" section, I was advised not to use this because it can cause tasks to fail.
Frank Wils | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Deploy Patches when and where it is necessary without involvement of IT staff
  • Template based software distribution based on function
  • Self-Service imaging to re-deploy broken OS laptops
  • Remote support in-house or over internet
  • Mobile Device Management and the option to wipe
  • Everything from a single console
  • Ease-of-use for new users
  • More flexibility in the roll-out process for patches
  • Better Android support for MDM
January 26, 2019

Ivanti can save you time

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Updated Device inventory
  • Security information
  • If I need information off a device(s) I can build a task or query to find those machines.
  • More stable versions (Not having to completely update my core on a yearly basis)
  • Updating community documents sooner (A lot of KB's are outdated)
January 25, 2019

Ivanti Review

Dan White | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy to create software packages and send them to our end users.
  • Easy to install the client and any updates we want end users to receive are easily done.
  • Haven’t experienced any issues on the Ivanti side. Only issues are our admins not pushing to fulfill all the features that Ivanti possesses.
Michael Majeres | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Collects inventory data that allows us to manage software licenses more accurately.
  • Distributes security patches, not just for Microsoft OS, but also for third-party applications.
  • Makes installation of standard software across multiple geographies simple.
  • Provisioning is not as simple to implement as it could be.
  • There are often multiple ways to accomplish a task, and it isn't always clear which path is the best.
David Gregory | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The Patch Management portion of Ivanti Endpoint Manager is great. To be able to group computers together, and to push patches and updates to a test group first is key to making patching successful. Ivanti makes this easy to do.
  • The Discovery tool has been great for us. After doing a network scan we were able to find some of our 'lost' assets and can better track what we have on our network.
  • It's an added bonus that we can use the console to remote into network machines and verify any work that has been done, or be able to troubleshoot issues with a user.
  • Ivanti Endpoint Manager is a complicated program. It seems like there are multiple ways of doing the same thing or it takes me forever to find what I am trying to see or do. It is a useful program, but you'll be spending a lot of time figuring things out.
  • Needs to be more user-friendly, to make it a little bit easier to use would go a long way with your customers.
January 15, 2019

Ivanti UEM is king.

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The patch management is awesome. I can approve a group of patches and have it pushed out to a group of endpoints.
  • The endpoint discovery is very useful. Able to not only see each endpoint but get a good idea of what software is installed, which is very useful for reporting and licensing.
  • The software is such a beast, just being able to set up and use all of the features does take some work. I'm still finding things that it can do. Be prepared to spend quite a bit of time with it.
  • The software distribution could use some improvement. Integrate better with the software discovery.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Discovery and Inventory
  • Securely access remote desktops using a standard browser and Internet connection.
  • Enables you to manage mobile devices along with your other traditional computing devices.
  • Improve cloud versions