The support team is overseas and the time zone differences can delay reactivity. The development team appears to overturn annually causing gaps in understanding of pending deliverables. There is also a learning curve that impedes expedited delivery of requested enhancements.
JDA Software Group headquartered in Scottsdale, Arizona offers their flagship JDA supply chain management (SCM) system. Presently the integrated SCM solution is billed as 'JDA eight,' a platform integrating over 30 different separable JDA applications to create an end-to-end supply chain solution.