Name: Leena AI HR Chatbot - Learning & Development
Uploaded: 2017-10-23T09:50:54.000Z
Duration: 1 min 2 s
Description: Leena AI HR Chatbot - Learning & Development

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Product Analytics

Development

Board Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Demand Planning

Electronic Signature

Enterprise Generative AI

Internal Communications

Policy Management

Whistleblowing

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Job Board

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Cloud Cost Management

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Cybersecurity Consulting

Email Verification

Enterprise Service Bus

Fraud Detection

Function as a Service (FaaS)

IP Address Management (IPAM)

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Machine Identity Management

Network Performance Monitoring

Network Simulation

Open-Source Database

Release Management

Scale-Out Storage

Session Border Controllers

Software Composition Analysis (SCA)

Website Hosting

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Competitive Intelligence

Content Management

Customer Journey Analytics

Email Marketing

Email Testing

Gamification

Marketing Automation

Product Sampling

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Lead Management

Sales

Architecture

Medical Billing

Veterinary

Vertical-Specific

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### AI-Powered Chatbots
Users generally appreciate the effectiveness and support provided by Leena AI's AI-powered chatbots. The chatbots have been commended for their ability to streamline processes, provide quick responses, and enhance communication between employees and the organization. While some users have noted occasional issues with responsiveness and functionality, overall, the AI-powered chatbots have proven to be a valuable tool in improving operational efficiency and facilitating smoother interactions within the workplace.

### Ticketing and Query Resolution
Reviewers generally praise Leena AI's efficiency in query resolution and ticket management. Users appreciate the speed at which tickets are reassigned to the correct personnel and the ease of reopening tickets if queries remain unresolved. However, some users express concerns about the system's limitations, such as the inability for ticket resolvers to view ratings provided by ticket raisers. Despite these drawbacks, Leena AI's ticketing and query resolution capabilities are seen as valuable assets in streamlining HR operations and reducing the workload on HR teams.

### HR Analytics and Reporting
Users consistently praise Leena AI's dashboard and analytics features. The intuitive dashboard allows for easy management of people-related issues from various global sources, enhancing efficiency through integration with other systems. However, some users express a desire for a unified admin console to streamline the user experience. While the platform offers all-time access, time management, and quick user interaction, there are areas for improvement, such as enhancing auto-notifications and bot analytics. Despite some minor drawbacks, users appreciate the platform's overall out-of-the-box approach to HR analytics and reporting, particularly highlighting the fantastic HR ticketing dashboard and related analytics.

### Employee Experience Management
Users across the reviews seem to unanimously praise Leena AI's prowess in enhancing the overall employee experience. They highlight the platform's ability to efficiently resolve employee queries, streamline communication, and provide valuable insights through surveys and analytics. Leena AI's focus on creating a positive and engaging employee experience is evident in the feedback, with users appreciating the platform's user-friendly interface and its impact on improving employee satisfaction and productivity. The tool's effectiveness in addressing employee concerns, facilitating two-way communication, and fostering a sense of connection among distributed teams is consistently acknowledged by reviewers.

### Employee Engagement and Surveys
Users consistently highlight Leena AI's employee engagement survey feature as a valuable tool for enhancing communication and fostering employee connections. The platform's ability to facilitate ad hoc surveys and employee feedback has been well-received, enabling organizations to gather valuable insights and improve employee engagement. While some users mention the need for easier access to engagement surveys, overall, Leena AI's focus on employee engagement and surveys is seen as a positive aspect by reviewers.

### Onboarding and Offboarding
Users generally praise Leena AI's onboarding and offboarding capabilities, highlighting the flexibility and ease of customization in meeting complex onboarding needs. The platform's support and responsiveness have been commended for enhancing the onboarding experience and streamlining HR processes. However, some users have expressed the need for ongoing training to ensure optimal utilization of the tool, indicating room for improvement in this aspect. Despite this feedback, the overall sentiment leans towards positive regarding Leena AI's onboarding and offboarding functionalities.

### HR Service Delivery
Users generally praise Leena AI's HR service delivery capabilities. They appreciate the platform's ability to serve as a one-stop solution for HR-related queries, policy information, leave management, and employee engagement surveys. While some users highlight the need for faster project implementation and improved project management, overall feedback indicates that Leena AI effectively streamlines HR operations, reduces the burden on HR teams, and enhances the employee experience through efficient query resolution and access to essential HR resources.

### HR Policy Automation
User feedback on Leena AI's hr policy automation functionality varies. While some users appreciate the ease of access to policies and the reduction in HR workload, others express concerns about the lack of detailed documentation and communication in technical areas. The implementation of hr policy automation has been beneficial in streamlining processes and improving employee awareness of company policies. However, there are mixed opinions on the overall effectiveness and user-friendliness of the system.

### Leave and Attendance Management
User feedback on Leena AI's leave and attendance management features is generally positive, with users praising the platform for its ease of access and time-saving capabilities. The one-stop-shop approach for HR policies, leave requests, attendance tracking, and other related queries has been well-received by employees. The integration capabilities and real-time updates provided by Leena AI have streamlined the leave application process and improved overall efficiency in managing attendance. Additionally, the chatbot feature, such as Angela, has been commended for simplifying tasks like marking attendance, applying for leave, checking balances, and accessing payroll information with just a click of a button. The convenience and user-friendly interface of Leena AI's leave and attendance management functionalities have contributed positively to the overall HR experience for employees.

### Communication and Interaction Tools
Users generally find Leena AI's communication tools and interaction capabilities to be user-friendly and effective in bridging communication gaps within the organization. The ability to streamline communication between different teams and facilitate interactions with remote employees is seen as a significant advantage. While some users express a desire for additional language support, overall, the consensus is positive regarding the functionality and ease of use of Leena AI's communication and interaction tools.

### Customization and Integration
Opinions on Leena AI's customization and integration capabilities vary among users. While some praise the platform for its intuitive dashboard and efficient integration with various systems, others express concerns about the time-consuming nature of customization processes. Users appreciate the platform's ability to streamline day-to-day tasks and its team's proficiency in understanding and implementing specific requirements. However, minor glitches and challenges in integrating new features have been reported. Despite these mixed reviews, Leena AI is recognized for its flexibility in customization and integration, catering to diverse business needs effectively.

### Real-Time Notifications and Updates
Users consistently praise Leena AI's real-time notifications and updates feature for its ability to provide instant communication and keep employees informed about important events. The platform's real-time notifications are seen as a valuable tool for enhancing transparency in HR practices and ensuring timely responses to employee queries. While some users highlight the ease of tracking employee queries in real-time, others express a desire for further enhancements such as auto-notifications and advanced bot analytics to maximize the platform's potential.

Users commonly recommend Leena AI as a platform that is easily customizable and user-friendly for employees. They suggest utilizing Leena AI to save time for HR and employee queries. Additionally, they recommend implementing the BoT for organizations. Users also praise Leena AI as one of the top bots in the market for a manufacturing setup and highlight its superiority over other service desk platforms in terms of ease of implementation for HR and IT teams.

Leena AI is an enterprise HR service delivery software designed to enhance the employee experience, according to the vendor. It utilizes generative AI to provide a virtual employee assistant that aims to automate routine employee queries, improve knowledge management, centralize employee helpdesk operations, manage employee documents, streamline HR workflows, and facilitate real-time analytics. Leena AI is specifically tailored for large enterprises and is used by professionals in various industries, including Human Resources, Sales, IT, Operations & Supply Chain, and Legal.

**Unified HR service delivery software**: Leena AI provides a unified HR service delivery software that aims to cover all employee experience touchpoints, according to the vendor. It utilizes a virtual employee assistant powered by generative AI to deliver what the vendor claims to be exceptional experiences across the employee lifecycle.

**Instant resolutions to employee queries**: According to the vendor, Leena AI aims to eliminate the need for constant helpdesk interventions by automatically resolving up to 90% of employee queries with a 24/7 virtual employee assistant. This is said to free up the HR team to focus on high-priority cases.

**Easily accessible knowledge base**: Leena AI offers an easily accessible knowledge base that is claimed to upgrade the organization's knowledge management system, according to the vendor. It is said to ensure that information is available at employees' fingertips, making it effortless to access and update knowledge from anywhere.

**Centralized employee helpdesk**: Leena AI enables the management of all employee cases on a centralized helpdesk, as claimed by the vendor. This feature is said to improve accountability, eliminate resolution delays, and enhance the employee experience. It provides a conversational ticketing interface and automatic updates on raised issues.

**AI-powered employee document management**: According to the vendor, Leena AI incorporates an AI-powered centralized document management system with integrated OCR. It is claimed to automate the creation, retrieval, and deletion of employee documents. Additionally, employees are said to be able to update and retrieve their documents through the virtual assistant.

**Experience-driven employee onboarding**: Leena AI aims to provide what the vendor calls the best employee onboarding experience ever. It is said to engage and assimilate new hires with personalized interactions, automated onboarding workflows, onboarding buddy support, and regular pulse surveys.

**Seamless HR workflows**: Leena AI is claimed to enhance employee experience by enabling faster request approvals and smart self-service, according to the vendor. It is said to automate complex HR workflows and bring all employee requests to one platform through native integrations. Users are also claimed to be able to create customized workflows using Leena AI's zero-code workflow builder.

**Real-time analytics to assess the quality of employee service**: Leena AI offers real-time analytics to track key performance indicators related to employee service, according to the vendor. Users can monitor average resolution times, agent performance metrics, percentage of tickets deflected, types of employee requests, volumes, and trends. This feature is claimed to provide insights for understanding what's working well and identifying areas for improvement.

Leena AI is a valuable tool for organizations that are looking for ways to streamline their HR services and bridge the communication gap between employees and IT support. Users have successfully leveraged this software to solve day-to-day transactional HR issues, from applying for leaves to raising tickets and getting updates, automating the onboarding process, and providing quality service to employees. By capturing patterns in HR queries, Leena AI enables users to create a better employee experience and smooth relieving.

The chatbot feature of Leena AI has been particularly helpful in reducing the time taken in dialogue with blue-collared and contractual employees. It saves TP's time by helping employees get clarity and answers to queries related to payment, vacations, calendars, full and final settlement, relieving letter, etc. Additionally, the software simplifies services and transactions for employees by leveraging automation and integration of many services with Electra. Through its helpdesk integration with Slack, Leena AI ensures that query resolution is faster, providing a real-time solution to the employee's problem. 

By offering real-time pulse check and transparency in HR practices, Leena AI provides a one-handful tool that is easy to use. It captures the pulse of members through its chatbot feature while also enabling org-wide engagement surveys and providing a platform to share employee engagement views anonymously. The software helps in documenting HR connects with employees while also keeping track of employee grievances which did not have a streamlined mechanism earlier. With its ticketing tool, Leena AI allows resolution to specific unique employee queries while reducing the number of tickets being raised by giving an instant response to standard employee inquiries such as policies. Overall, users report that Leena AI creates a delightful employee experience by reaching out to shopfloor workers and making available all essential services previously only available to white-collared staff.

Leena AI is an autonomous conversational AI-backed platform that helps enterprises better employee experience.  Leena AI helps companies eliminate the need for HR staff to work on tasks such as answering policy-related questions, knowledge management, generating employee documents on demand, and managing employee tickets so they can focus on high-value activities.

Onboarding

WorkBright

Leena AI

HR Service Delivery software provides a centralized, secure environment where employees, managers and HR professionals can access information regarding on-boarding, compensation, and corporate information and policies.

HR Service Delivery

Leena AI HR Chatbot - Learning & Development

AI chatbots provide you the opportunity to up-skill & re-skill your employees - 

1) Send personalized byte sized learning content (videos, GIFs, documents) on a simple chat interface

2) Take quizzes to know which employees have actually invested time in the content

3) Automatically answer any doubts that employees have regarding the training material

To know more, write to us at info@chatteron.io

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Overview

What is Leena AI?