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Medallia Video

Medallia Video
Formerly LivingLens

Overview

What is Medallia Video?

Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change.

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Recent Reviews
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Pricing

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Medallia Video

Medallia Video

N/A
Unavailable

What is Medallia Video?

Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Medallia Video?

Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change.

Medallia Video Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(2)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
June 11, 2022

Medallia - Voice of the customer captured!

Verified User
Manager in Professional Services
Financial Services Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Medallia to obtain customer feedback with our customer-facing support teams. It is built into our CRM and allows auto-generated reports to be sent to contacts. We have set rules for when to send it so we can target new or specific returning customers. This is used to generate team stats and insights into our customer experience.
Pros and Cons
  • Automation
  • Dashboard
  • Customization
  • Implementation
  • Email delivery (spam risk).
  • Sharing access.
Likelihood to Recommend
This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.
Most Important Features
  • Reporting
  • Consistency
  • Dashboard
Medallia Video Feature Ratings
Return on Investment
  • Understanding customer needs.
  • Customer feedback for development ideas.
  • Improved quality scores.
Other Software Used
May 06, 2022

Retain customers. Discover new customers. ALL IN REAL TIME.

Verified User
Executive in Corporate
Executive Office Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Uncover patterns and trends, analyze journeys and predict customer behavior. Before Medallia LivingLens, we did not have any system that captured this info in real-time. We were missing out on critical insights for current and future customers, which included a loss in revenue.
Pros and Cons
  • Capture voice of the customer
  • Predicts behavior and identifies opportunities for improvement
  • Pre-built templates I can personalize with the customer comments and case data provided
  • The overall thematics of the platform can be changed to be a little better, but other than that, the platform is clean and friendly
  • They only provide direct services to businesses they should also focus on end users as well.
Likelihood to Recommend
I always struggle to get through the mountain of videos that we collect. Being able to index everything said and search for the things I need makes my life much easier. Extremely impressed with how well the platform transcribes language that is not always easy to decipher in person
Most Important Features
  • You can see the respondents and make conclusions based on their emotions and body language.
  • Captures systemic root cause issues across different channels, so I can identify and prioritize where to focus customer experience improvements
Medallia Video Feature Ratings
Return on Investment
  • It's pricey, but so is losing a customer
  • The AI feature could be a little more robust
  • Training on its features would be a HUGE benefit.
Other Software Used
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