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MiVoice Business is a versatile and reliable communication software that has proven to be incredibly helpful for handling a high volume of …
Overview
What is MiVoice Business?
MiVoice Business is a unified communications platform from Canadian Mitel Networks Corporation, for businesses with 5 to 65,000 potential users.
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What is MiVoice Business?
MiVoice Business is a unified communications platform from Canadian Mitel Networks Corporation, for businesses with 5 to 65,000 potential users.
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- Premium Consulting/Integration Services
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Alternatives Pricing
What is MiCloud Connect?
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
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Product Details
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What is MiVoice Business?
MiVoice Business Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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MiVoice Business is a versatile and reliable communication software that has proven to be incredibly helpful for handling a high volume of incoming calls and enabling flexible and efficient communication among company employees. Users have praised the instant messaging feature, which allows for quick and easy communication with colleagues. This feature has made it convenient for users to ask for updates or send small chats related to ongoing projects. The software's ability to provide easy access to phone numbers and chat history has also been highly appreciated, as it eliminates the need to search for information or keep multiple windows open.
One of the standout features of MiVoice Business is its comprehensive contact center services, which can be deployed in the cloud, on-premises, or as a hybrid system. This flexibility makes it suitable for both large and small enterprises. Additionally, the software provides performance analytics tools that enable users to monitor and analyze system performance. This helps identify and resolve voice quality problems before they impact clients, leading to improved customer experience.
Users have found the software beneficial for internal communication, allowing for smooth collaboration, file sharing, and conversation recording. It facilitates web training, keeping staff members connected even when they are working remotely. Furthermore, the software helps users keep track of incoming and outgoing calls, improving communication efficiency. The ability to reach teammates quickly by typing in their names simplifies communication and eliminates the need to remember extensions.
MiVoice Business also offers conference calling capabilities, allowing for seamless communication with multiple participants. It saves businesses costs by eliminating the need for additional service providers. The software's integration with other collaboration tools like MiCollab enhances connectivity among team members and streamlines project coordination.
Overall, MiVoice Business is widely used in various industries for its robust features and flexible deployment options. It improves internal and external communication, enhances collaboration, supports remote work environments, and ensures effective call routing. Its user-friendly interface and reliable performance have made it a favored choice among businesses of all sizes.
Mitel Chat Feature: Users appreciate the ability to chat with teammates using the Mitel chat feature, enhancing communication and collaboration. Several users have praised this feature, stating that it has improved their team's efficiency and made it easier to communicate in real-time.
Efficient Call Handling: The ability to transfer, swap, and connect calls using the desktop is a feature that users enjoy, making call handling more efficient. Many reviewers have mentioned this feature as a key benefit of using Mitel, noting that it saves them time and streamlines their calling process.
Helpful Note Feature: Users find the note feature helpful for keeping track of who is in or out of the office, especially when a customer requests to speak to a particular agent. Several users have mentioned how this feature allows them to easily manage incoming calls and provide better customer service by knowing staff availability at all times.
Cost: Some users have found the cost of the software to be a disadvantage, as it is not considered economical for small-sized businesses and startups due to pricing models and inefficient customer support. Several reviewers expressed this concern.
Support: Users have reported difficulties in getting in touch with support when needed. They also mentioned that the customer service provided was not effective in solving problems and often required additional charges for making changes. Multiple reviewers highlighted these issues.
Technical Issues: MiVoice Business has been associated with various technical issues such as constant programming errors, audio problems, equipment malfunctions, occasional glitches, connectivity issues, and difficulty in troubleshooting and resolving problems. Multiple users have experienced these challenges while using the software.
Users commonly recommend seeking third-party support for MIVoice business to ensure a smooth experience and address any challenges that may arise. They emphasize the importance of good support in maximizing the benefits of the software.
It is recommended to carefully review communication needs before selecting MIVoice business. While the software is convenient for big businesses and offers streamlined uninterrupted communication services, some users mention that there are cheaper products available that are also easy to administrate. Taking into account specific requirements can help make an informed decision.
Users suggest exploring all available options and features before making a purchase decision. Some recommend considering Mitel MiCollab Client as an addition to MiVoice phones for advanced Unified Communications. Others advise looking at other services and comparing them to Mitel. This thorough evaluation process can help ensure that the chosen software meets all organizational requirements.
Reviews
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February 25, 2022
MiVoice Business falls short in todays Office Environment
I've used MiVoice Business as my last 3 companies all of which were upgraded from the Shoretel system. Moving to the Shoretel platform allowed us to get rid of a very old and expensive PBX system that was growing increasingly difficult to maintain. Shoretel was a large and expensive transition, the maintenance costs are much better. The MiVoice upgrade allowed a slightly better use experience/client. With Virtual appliances that MiVoice Business introduced, it was relatively easy to save even more with getting rid of older incoming PRI trunks and move to SIP trunks. We saved money and got better resiliancy.
- Virtual appliances if you have a strong VM infrastructure
- The user client is decent and has improved since earlier versions of MiVoice Business
- Extremely easy to setup new extensions/users
- For the most part, it's an extremely stable system with just making and receiving phone calls.
- Softphone working through a VPN/Work-From-Home has always been a struggle
- While I'm told an upgrade is near, the Contact Center is outdated and needs work
- The upgrade process is very flakey and regularly fails on a Window server.
66%
6.6
70%
7.0
33.333333333333336%
3.3
N/A
N/A
- Was able to replace our old dying PBX system
- Softphone, when it's working, allows users to answer phone calls from home
- Can leverage our existing VM infrastructure to use virtual appliances instead of physical appliances
I've used MiVoice Business at multiple employers. Once of them was moving from a very old Avaya PBX, another was with an NEC phone system that was slightly newer. MiVoice was far more easier to setup phones, setup users, manage voicemail, ETC. While we had consultants perform any upgrades with Avaya and NEC, MiVoice we did more collaborative with our support partner but we ran into far more issues with upgrades of MiVoice.
My last 2 companies have discussed moving their phone system to Microsoft Teams and my current position they've already done that. All the issues with MiVoice relating to upgrades and issues with the Connect client are not existant with Teams.
Teams is the bar, sadly MiVoice Business - while a very good product - falls short. They just haven't yet resolved issues that have long existed and in a pre-covid world it was OK. Now that people are displaced, the office environment has changed and end users are not isolated to a desk with a physical phone. MiVoice Business needs to catch up.
My last 2 companies have discussed moving their phone system to Microsoft Teams and my current position they've already done that. All the issues with MiVoice relating to upgrades and issues with the Connect client are not existant with Teams.
Teams is the bar, sadly MiVoice Business - while a very good product - falls short. They just haven't yet resolved issues that have long existed and in a pre-covid world it was OK. Now that people are displaced, the office environment has changed and end users are not isolated to a desk with a physical phone. MiVoice Business needs to catch up.