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OnPay

Score8.7 out of 10

106 Reviews and Ratings

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What is OnPay?

OnPay's payroll and HR is designed for people who want to spend more time running their business, and less on back-office tasks. The application aims to enable users to:

• Run payroll

• Automate taxes

• Let employees do more themselves

• Simplify HR processes

• Offer benefits in any state

OnPay starts at $49 plus $6 per person each month. The monthly fee includes integrations with QuickBooks, Xero, and time-tracking software, as well as all quarterly and year-end tax filings, and a set of HR tools. OnPay’s team helps users get set up by adding prior wages and employee information. Users can add on integrated benefits, a 401(k) plan, or pay-as-you-go workers' comp.

Categories & Use Cases

Media

Screenshot of full-service payroll
Screenshot of multiple pay rates and schedules
Screenshot of employee self-onboarding and org charts, which are built-in
Screenshot of an e-signable offer letters
Screenshot of calendars, where PTO is managed and approved
Screenshot of centralized finances, viewed with over 20 reports for analyzing employment-related expenses

1 / 6

Screenshot of full-service payroll

OnPay Key Features

Learn about the best (and worst!) features OnPay has to offer, as determined by TrustRadius' reviewers.
Based on 106 ratings of OnPay's features
View all OnPay features

Top Performing Features

  • Reimbursement management

    Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.

    Category average: 0

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 0

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 0

Areas for Improvement

  • Benefit plan administration

    Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.

    Category average: 0

  • Salary revision and increment management

    Salary revision is the ability to modify individual employee pay.

    Category average: 0

Most Frequent Users

Top 2 industries using OnPay.
Based on HG Insights installation data
Powered by
View all Reviews
#1 most frequent

Manufacturing

66.7%

4 installations of 6

#2 most frequent

Construction

33.3%

2 installations of 6

OnPay Reviews

What users are saying about OnPay.
View all OnPay reviews

OnPay - on target and on task for your payrollhr needs.

Incentivized
David Dean
Lead Pastor at Hope Community Church (1-10 employees employees)

Use Cases and Deployment Scope

OnPay is our payroll provider. We don't have the administrative staff to handle payroll, so OnPay has made it easy to get payroll done and handle the different pay types such as W-2 Employees and 1099 Contractors.

Pros

  • Simple to Setup
  • Manage different pay schedules
  • Manage tax payments to different states

Cons

  • Automating payroll
  • Employee entering hours
  • More customization of the dashboard

Return on Investment

  • Time savings
  • Improved Complianace
  • Working with different states and requirements

Usability

Alternatives Considered

QuickBooks Online

Im the President and can said that OnPay is a very good payroll company to work with

Incentivized
Doug HardyView profile
President in Sales at Pembroke Data Supplies (1-10 employees employees)

Use Cases and Deployment Scope

Payroll along with payment of payroll taxes and filling

Pros

  • Payroll
  • Pay taxes
  • Files tax reports

Cons

  • Long on boarding when first signed up, this could improve

Return on Investment

  • Idont have to worry about filing all the government reports

Usability

Other Software Used

Microsoft 365

OnPay experience.

Incentivized
Donald Cummings
Founder in Corporate at Blue Haven Capital (1-10 employees employees)

Use Cases and Deployment Scope

I switched from another payroll vendor to OnPay and am very happy. The interface is great, and when I have questions like "how to fund a SIMPLE IRA for a 62-year-old in 2025," I get it answered immediately.

Pros

  • Interface is good.
  • Help desk is great.
  • Forms are filed in timely manner.

Cons

  • Ease of use for small companies.
  • Help desk on weekends.

Return on Investment

  • less expensive than the group I used to use.
  • Interface is better than my previous group.

Usability

Alternatives Considered

Gusto

Other Software Used

QuickBooks Online

Efficient Reliable and Compliance-Friendly

Incentivized
Verified User
Partner in Professional Services (1-10 employees employees)

Use Cases and Deployment Scope

We switched over to OnPay for an affordable option to streamline our payroll, taxes, benefits, and onboarding process. It makes it extremely easy to stay on schedule and make sure all of the numerous tax filings and reports are submitted on time without thinking about it.

Pros

  • Customer Service
  • Accurate AND Automated Tax Filings
  • Offers multi-state services for our employees across the U.S and keeps us compliant!

Cons

  • There are limited third party integrations. I have to do our 401k deposits manually through another system, but I'm fine with it since I'm saving so much time elsewhere by using OnPay. Not a bad tradeoff.
  • You have to start with a 4-day payroll processing wait-period for a couple of payroll cycles before swapping to 2-day. This can be a potential shift if you are coming from ADP or elsewhere that you are allowed to process the day before.

Return on Investment

  • Payroll probably takes me less than 10-15 minutes each pay period - quite a time savings from when I had to process manually.
  • OnPay taking care of the filings across multiple states for us is a no brainer. Not having to log in to multiple systems to file saves a lot of frustration and time (how many times to I need to verify my identity??). Now I just go into OnPay and view/save my reports for each federal and state filing. I don't have to worry about accuracy or deadlines; it's all taken care of.

Usability

Other Software Used

Crelate, Squarespace

OnPay's great until you need support.

Verified User
C-Level Executive in Corporate (1-10 employees employees)

Use Cases and Deployment Scope

Currently using OnPay for payroll and related tax filings.

Pros

  • Onboarding new customers
  • Timely pay of employees
  • Easy user interface for standard reports

Cons

  • Support related to tax filings
  • Hiccups in employee onboarding
  • Transparency related to tax filings

Return on Investment

  • Time entry and submission time reduction
  • Functional interface with QuickBooks for account posting

Usability

Alternatives Considered

FreshBooks and QuickBooks Online

Other Software Used

QuickBooks Online, ChatGPT, Mercury

OnPay Alternatives

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