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OnPay

Score9.9 out of 10

99 Reviews and Ratings

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What is OnPay?

OnPay's payroll and HR is designed for people who want to spend more time running their business, and less on back-office tasks. The application aims to enable users to:

• Run payroll

• Automate taxes

• Let employees do more themselves

• Simplify HR processes

• Offer benefits in any state

OnPay starts at $49 plus $6 per person each month. The monthly fee includes integrations with QuickBooks, Xero, and time-tracking software, as well as all quarterly and year-end tax filings, and a set of HR tools. OnPay’s team helps users get set up by adding prior wages and employee information. Users can add on integrated benefits, a 401(k) plan, or pay-as-you-go workers' comp.

Categories & Use Cases

Media

Screenshot of full-service payroll
Screenshot of multiple pay rates and schedules
Screenshot of employee self-onboarding and org charts, which are built-in
Screenshot of an e-signable offer letters
Screenshot of calendars, where PTO is managed and approved
Screenshot of centralized finances, viewed with over 20 reports for analyzing employment-related expenses

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Screenshot of full-service payroll

Key Features

Learn about the best (and worst!) features OnPay has to offer, as determined by TrustRadius' reviewers.
Based on 99 ratings of OnPay's features
View all features

Top Performing Features

  • Salary revision and increment management

    Salary revision is the ability to modify individual employee pay.

    Category average: 8.7

  • Reimbursement management

    Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.

    Category average: 8.2

  • Benefit plan administration

    Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.

    Category average: 8.3

Areas for Improvement

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 9.2

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 9.1

Reviews

What users are saying about OnPay.
View all reviews

OnPay experience.

Incentivized
Donald Cummings
Founder in Corporate at Blue Haven Capital (1-10 employees employees)

Use Cases and Deployment Scope

I switched from another payroll vendor to OnPay and am very happy. The interface is great, and when I have questions like "how to fund a SIMPLE IRA for a 62-year-old in 2025," I get it answered immediately.

Pros

  • Interface is good.
  • Help desk is great.
  • Forms are filed in timely manner.

Cons

  • Ease of use for small companies.
  • Help desk on weekends.

Return on Investment

  • less expensive than the group I used to use.
  • Interface is better than my previous group.

Usability

Alternatives Considered

Gusto

Other Software Used

QuickBooks Online

Great Support for a First-Time Payroll User.

Incentivized
Verified User
Director (1-10 employees employees)

Use Cases and Deployment Scope

We use OnPay to run payroll for our organization, including setting up employees and processing regular payroll runs. As a small organization, we needed a reliable, easy-to-use system with strong support, especially since this was our first time managing payroll internally.

Pros

  • The OnPay team has provided timely, clear, and proactive communication. They anticipated the next steps and helped us move forward, especially in getting our first payroll processed correctly.
  • As someone new to running payroll, the step-by-step guidance and explanations OnPay provides were incredibly helpful.
  • OnPay didn’t leave us to figure things out on our own. Support reached out early to ensure our account was configured correctly, helped verify key details, and checked in to make sure our first payroll went smoothly.

Cons

  • The mobile experience is functional but not as robust as the desktop version.

Return on Investment

  • OnPay has had a meaningful impact on our organization’s efficiency, confidence, and payroll compliance — especially given that this was our first time managing payroll internally.

Usability

Easy to use Great Value Highly recommend

Incentivized
Verified User
C-Level Executive (1-10 employees employees)

Use Cases and Deployment Scope

We use OnPay for Payroll processing and automatic tax filing. The account was very easy and fast to set up. The help articles walked me through each step for setting up the accounts with each state department - so that was a nice savings as it was very clear what steps to take. Having a dedicated onboarding specialist thru the first payroll processing was great - she was friendly and always answered my questions quickly. I feel like I know where to find everything I need in OnPay's system going forward.

Pros

  • Help Articles are detailed and clear
  • Support tickets are easy to submit and team is responsive
  • Great value for money

Cons

  • Wish I could set payroll to run more than 30 days out
  • Onboarding checklist within the interface

Return on Investment

  • Saves time as files automatically
  • Can email employees links so they can add info directly

Usability

Alternatives Considered

Gusto

Other Software Used

Asana, Airtable

Incredible customer service

Verified User
C-Level Executive in Corporate (1-10 employees employees)

Use Cases and Deployment Scope

I am a solo S-corp business. I need to run payroll and withhold taxes for myself annually.

Pros

  • Customer service
  • rapid and easy onboarding
  • Good UX
  • Better pricing compared to the alternatives

Cons

  • More guided instructions or tips within the product

Return on Investment

  • Less expensive than a PEO company or other HRIS platforms
  • Easy to use and set up so I don't have to spend a lot of time using it.
  • Ability to use month to month

Usability

Alternatives Considered

BambooHR®, Gusto and ADP Streamline Payroll

OnPay is amazing

Incentivized
Verified User
Executive (11-50 employees employees)

Use Cases and Deployment Scope

I need to run payroll when I want and not get in trouble with the IRS or the state for doing it wrong. OnPay makes it easy to run payroll from anywhere and I have never run into any filing problems. In the odd instance it has happened, they have corrected issues behind the scenes with little to no demand on my time.

Pros

  • Customer service
  • Payroll tax filing
  • Benefits consults

Cons

  • The mobile app can be challenging
  • Onboarding employees is easy, but could have more guidance

Return on Investment

  • Saves so much time and money vs other products
  • Filings area always on time and accurate
  • Entering payroll is a dream

Usability

Alternatives Considered

QuickBooks Desktop Pro

Other Software Used

Google Business Profile, Square POS, NoMachine Enterprise Desktop

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