parcelLab

Score8 out of 10

2 Reviews and Ratings

What is parcelLab?

parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world.

Categories & Use Cases

Customer Experience Management

Media

Web shop integrations
Hosting an Order Status page enables customers to revisit the site, engage with the product and enjoy a branded experience – all whilst tracking their parcels.

Operations analytics
Operational performance is at the heart of the customer experience, right alongside products and services.
With the parcelLab portal users can analyze, compare and improve processes.

Customer service
Even if customers call, the user is already alerted to any problems and immediate access is provided to the back-end portal to resolve any issues quickly.

Embedded content
Delivers a personalized experience by adding relevant branded images, videos, recommendations or reviews to every touch point. This helps to leave a lasting impression and gives them a reason to come back, again and again…

Returns and lifecycle
At various touch points, customers are reminded about sending back their products and making the connection with warranties and repair processes. Users can still recover the returns revenue by getting customers to purchase something else instead.

1 / 6

Verified User

C-Level Executive in Information Technology (1-10 employees employees)

Use Cases and Deployment Scope

What stood out to me about parcelLab from the very beginning was how they clearly demonstrated their advantages over AfterShip in our initial conversations. However, what really sets them apart and makes me appreciate their service is the direct customer support I receive. It's unlike the constantly changing agents I encounter when chatting with AfterShip. With parcelLab, it feels much more personal. Moreover, they offer a wide range of customization and localization options, which has significantly enhanced the after-sales experience for my customers.

Pros

Package Tracking
Returns Management
Delivery Forecast

Cons

First setup takes time
Lots of features that can be explored

Most Important Features

Package Tracking Comms
Deep Analytics

Return on Investment

Less customer inquiries
Higher NPS score
reduced Customer service costs

Alternatives Considered

AfterShip

Other Software Used

Shopify, Klaviyo

Narvar