Perhaps enough for self-managed HOAs, but NOT READY for third-party management companies
We are a third-party professional property management company that has begun to offer association management for Home Owner Associations …
Starting at $44 per month
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What is PayHOA?
PayHOA is software for HOAs and association managers. The software provides free on-boarding, free unlimited U.S. based support and no
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Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.payhoa.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $44 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is PayHOA?
PayHOA is software for HOAs and association managers.The software provides free on-boarding, free unlimited U.S. based support and no long-term contracts.
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PayHOA Competitors
PayHOA Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
PayHOA is software for HOAs and association managers. The software provides free on-boarding, free unlimited U.S. based support and no
PayHOA starts at $44.
AppFolio Property Manager and Yardi Voyager are common alternatives for PayHOA.
The most common users of PayHOA are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
PayHOA has proven to be an effective platform for small HOAs to manage online payments, communications, and other tasks. Board members who are not on site have found communication to be easier with PayHOA, improving the overall communication between board members and residents. Members who have their own account and portal to pay online find that it is a huge time-saver in accounting and are more involved in the process. With PayHOA, HOAs can obtain data and monitor expenses, communicate with owners, and collect homeowners association fees, effectively future-proofing the HOA for new board members as they rotate into their roles.
However, some users have reported issues with the accounting features of the software. Users had to build their own Excel tracking to verify income vs. expenses for taxes and audits. Nevertheless, PayHOA offers a good product with supportive staff and good people to communicate with in sorting out learning the system. Moreover, the intuitive system of PayHOA has increased the ability for the board to communicate more effectively with its members. Overall, PayHOA has become a trusted solution that has saved communities ranging from 50 doors up to 250 doors over $3K this year alone by providing a platform to manage important tasks such as online payments and communication that were once difficult to handle manually.
User-Friendly: Users have praised PayHOA for its user-friendly and intuitive interface, with many stating that it is easy to navigate even for those with little accounting background. Several reviewers have commented on the simplicity of the software, noting that it makes managing their HOA a breeze.
Exceptional Customer Support: Customers have raved about the exceptional customer support team at PayHOA, citing representatives who are cheerful, helpful, and caring. Many reviewers noted that they spent time answering questions, correcting mistakes, and guiding users in the right direction. Some users mentioned specific representatives by name as being particularly helpful.
Powerful Tools: Reviewers have been impressed with the powerful tools provided by PayHOA, specifically highlighting features such as invoicing, payment processing, budgeting and reporting capabilities. Multiple users have stated that these tools are simple to use yet comprehensive in scope, making them ideal for small HOAs with limited budgets and resources.
Confusing User Interface: Some users have found the PayHOA user interface difficult to navigate, leading to frustration and difficulty completing tasks quickly.
Accounting Software Errors: Multiple users have reported issues with the accounting software built into PayHOA. These errors include inaccurate financial reports due to transaction errors and a lack of robust reporting tools.
High Payment Fees: Several reviewers expressed dissatisfaction with the online payment fees charged by PayHOA, noting that they were not competitive compared to other options on the market.
Reviews
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March 26, 2024
Perhaps enough for self-managed HOAs, but NOT READY for third-party management companies
Score 3 out of 10
Vetted Review
Verified User
We are a third-party professional property management company that has begun to offer association management for Home Owner Associations (HOAs). PayHOA purports to be a comprehensive HOA management platform for third-party managers and self-managed associations.
The most critical function of any such software is the accounting function: sending bills and invoices to owners in the association, providing various methods for owners to remit their payments, entering vendor bills and tracking their payment, reconciling bank accounts, creating a budget and comparing expenses against the budget, etc.
Other nice-to-have features we were looking for included violation management, architectural request management, association notices and owner-member communications, mailing services, etc.
PayHOA purports to offer all of these features in a robust way. About 90 days into our use of PayHOA, we've found PayHOA fails in some of the most mission-critical ways.
The most critical function of any such software is the accounting function: sending bills and invoices to owners in the association, providing various methods for owners to remit their payments, entering vendor bills and tracking their payment, reconciling bank accounts, creating a budget and comparing expenses against the budget, etc.
Other nice-to-have features we were looking for included violation management, architectural request management, association notices and owner-member communications, mailing services, etc.
PayHOA purports to offer all of these features in a robust way. About 90 days into our use of PayHOA, we've found PayHOA fails in some of the most mission-critical ways.
- Auto-generating owner invoices
- Budget feature
- Poor documentation
- Unreliable lockbox processing service
- Owners unable to access their own invoices online
- Limited accounting functionality
- No real A/P: cannot enter vendor bills separately
- Duplicate field names that don't replicate correctly across the software
- All owner payment options have additional charges
- Though the software is relatively inexpensive, we're constantly spending additional time creating and using separate software to help manage or make up for things that PayHOA doesn't really do.
- It's light on cost, light on functionality. Heavy on time.
We wanted to use CINC Systems (not mentioned above) but we're not yet at the scale where we can afford their higher cost.
TownSq and FrontSteps were also beyond our budget due to smaller <500 unit count.
We had a misperception that Buildium would be too expensive as well, but with our frustrations we reached out to Buildium and learned this was not necessarily the case.
At the time, we selected PayHOA due to cost being within budget and having the appearance of being a comprehensive association management software. However the further we got into use of the software, the more issues, limitations, and frustrations we encountered. If it was not such a big effort to onboard the association already, we would have already switched to Buildium.
TownSq and FrontSteps were also beyond our budget due to smaller <500 unit count.
We had a misperception that Buildium would be too expensive as well, but with our frustrations we reached out to Buildium and learned this was not necessarily the case.
At the time, we selected PayHOA due to cost being within budget and having the appearance of being a comprehensive association management software. However the further we got into use of the software, the more issues, limitations, and frustrations we encountered. If it was not such a big effort to onboard the association already, we would have already switched to Buildium.