ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution.
The vendor says key benefits and capabilities include:
Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system administrators to sort, categorize, label, mark, and assign tickets to the concerned individuals and teams. A large number of people can make internal comments and notes on tickets; resulting in their faster resolution.
Shared inbox, canned responses, issue tracking, and team collaboration: Agents can track customer issues and requests, see who is working on what, send canned responses to customers and assign tickets to the concerned individual or team. Managers can set up workflow rules around filters, priorities, and service level agreements.
ProProfs Help Desk comes integrated with survey maker, knowledge base, and chat: Tickets can be created out of customer emails and chats. Customers can even help themselves the self-service center of the knowledge base. Managers can monitor help desk ratings through customer and NPS surveys and improve customer experience. They can figure out poorly-performing agents and train them.