Name: ProProfs Knowledge Base
Rating: 10 (2 reviews)
Author: ProProfs

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Academic Advising

Online Learning

Education

Business Intelligence (BI)

Collaboration

File Sharing

Risk Management

Workspace Planning

Enterprise

Accounting

Digital Banking

Invoicing

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Configuration Management Databases

Data Collaboration

Data Lakehouse

Database Load Balancing

Enterprise Architecture Management

Fraud Detection

Hyper-Converged Infrastructure

IT Asset Disposal

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

License Management

MLOps

Managed IT Service

Network Monitoring

Network Performance Monitoring

Password Management System

Release Management

Secret Managers

Secure Email Gateway

Session Border Controllers

Virtual Private Cloud (VPC)

WiFi Hotspot

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Creative Collaboration

Demand Generation

Digital Content Creation

Email Marketing

Marketing Analytics

Marketing Automation

Online Proofing

Social Media Management

Social Media Marketing

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Sales Gamification

Sales

Video Surveillance

Security

Debt Collection

Equipment Rental

Laboratory Information Management

Membership Management

Real Estate

Vertical-Specific

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### FAQ Management
Opinions vary on ProProfs Knowledge Base's faq management features. While some users praise the tool for its ability to create a comprehensive FAQ section that enhances customer support efficiency, others express mixed opinions about its faq management capabilities. The software's functionality in building a dedicated FAQ section that is highly searchable and user-friendly is acknowledged positively by some, yet there are contrasting views on the overall effectiveness of its faq management tools. Despite differing perspectives, ProProfs Knowledge Base remains a valuable resource for organizations aiming to streamline customer support through faq management.

### Customer Support
Users consistently highlight the invaluable support provided by ProProfs Knowledge Base's support team in streamlining their customer support processes. Despite encountering some initial technical challenges, users appreciate the proactive and efficient assistance received from the company's support team. The availability of a dedicated FAQ section and self-service help center has significantly improved the overall customer experience, showcasing the effectiveness of ProProfs Knowledge Base in enhancing customer support capabilities.

### Content Creation
Users unanimously praise ProProfs Knowledge Base's content creation capabilities. They appreciate the ease of use, real-time content updates, and the ability to manage multiple knowledge base sites effortlessly. The integration with various tools like Salesforce support tickets, Google Translate, and single sign-on authentication adds to the platform's versatility. The positive feedback highlights the tool's robust features for creating, customizing, and managing content effectively.

### Online Training Tools
Users unanimously praise ProProfs Knowledge Base for its intuitive online training tools and easy course creation features. The online training documentation provided by ProProfs has significantly streamlined employee onboarding processes, making it more efficient and valuable for the workforce. Employees appreciate the platform's user-friendly interface, which allows them to quickly access and manage training materials. The consensus among users is that ProProfs Knowledge Base's online training tools play a vital role in enhancing skills, knowledge, and understanding of work dynamics within organizations.

### Team Collaboration
Users consistently highlight ProProfs Knowledge Base's team collaboration capabilities as a key strength. The tool's user-friendly interface and versatile features have enabled different teams to effectively collaborate in creating and managing knowledge bases tailored to their specific needs. The ability to customize templates and design elements has further enhanced team collaboration, allowing for a seamless and efficient knowledge-sharing process across various departments.

Easy to Use: Users have consistently praised the simplicity and user-friendly nature of ProProfs Knowledge Base. Many reviewers have mentioned that the tool is incredibly easy to navigate, allowing teams to start using it immediately without any unnecessary complications.

Helpful for Employee Onboarding: Several users have found ProProfs Knowledge Base immensely helpful for employee onboarding. Companies are able to create online training documentation that new hires can conveniently access to get acquainted with work culture, policies, projects, and more.

Versatile Tool: Reviewers highly appreciate the versatility of ProProfs Knowledge Base. The ability to create a self-help knowledge base for different teams such as HR, product, sales, and support has been particularly valued. Additionally, the variety of templates provided allows for easy customization and creation of different kinds of knowledge bases.

Expensive Pricing: Some users have mentioned that ProProfs' pricing is considered expensive compared to similar platforms. They feel that the cost may not be justified by the features and benefits provided.

Difficulties in Managing Landing Pages: Reviewers have found it challenging to manage landing pages on ProProfs as access is hard to find and many features are not labeled properly. This lack of clarity makes it difficult for users to navigate and utilize the landing page functionality effectively.

Limited Templates and Color Schemes: Several users have expressed their disappointment with the limited number of canned layouts and color schemes available on ProProfs. They have requested more variety in templates for customization options, as having a wider range of design choices would enhance their ability to create visually appealing content.

ProProfs Knowledge Base has been widely praised for its excellent security features, providing users with peace of mind regarding the protection of sensitive company information. The software is GDPR compliant, ensuring that user data is kept secure. Users have found this feature to be invaluable in maintaining the confidentiality of their data.

One of the key use cases of ProProfs Knowledge Base is its ability to create comprehensive FAQ sections on websites. Customers have expressed their satisfaction with this feature, as it allows them to provide a wealth of helpful content such as questions, answers, and how-to videos. This has proven to be an effective way to address customer queries and improve customer support efficiency.

Another important use case of ProProfs Knowledge Base is its impact on training and onboarding processes within organizations. The software has made employee training more efficient and valuable by offering online training documents. This has allowed employees to enhance their skills and understanding of work dynamics at their own pace. Additionally, ProProfs Knowledge Base offers a simple and intuitive interface that facilitates the creation of different knowledge bases to address various knowledge management challenges.

Furthermore, ProProfs Knowledge Base has proven to be a valuable tool for businesses looking to create product knowledge bases for customers. It serves as a reference tool for support teams when responding to customer inquiries quickly. Its highly searchable and user-friendly FAQ sections have improved customer support efficiency and minimized ticket volume.

Additionally, ProProfs Knowledge Base has been well-received by small businesses and e-commerce companies alike due to its ease of use, affordability, and array of features. It allows users to create multiple wikis and help sites easily, making it an ideal solution for both internal team coordination and collaboration as well as external customer support.

While some users have encountered formatting issues and integration difficulties, overall, ProProfs Knowledge Base meets the needs of organizations while leaving room for improvement. Users appreciate its simplicity, reliability, editor rights for multiple users, and commendable customer support.

In summary, ProProfs Knowledge Base is a versatile software that offers a range of use cases. From creating comprehensive FAQ sections to facilitating employee training and onboarding, it has proven to be invaluable for businesses in various industries. Its security features, user-friendly interface, and prompt customer support make it a preferred choice for organizations seeking an efficient knowledge management solution.

ProProfs Knowledge Base is a help authoring tool for creating help documents or web pages, online FAQs, or other knowledge bases.

ClickHelp is an online documentation tool from the company of the same name headquartered in Yerevan, Armenia, used by software companies to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly in their portal.

Growth

Professional

Starter

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

Free

Standard

Premium

Data Center

Atlassian Confluence

ProProfs Knowledge Base

Help Authoring

Likelihood to Recommend

Usability

Support Rating

ProProfs is a provider of
comprehensive online tools for building, testing, and applying knowledge.

















Through its Quiz Maker, Survey
Maker, Training Maker and Knowledge Base products, ProProfs offers
trainers, marketers, and educators features that do not require them to
download or learn expensive software. The vendor says that it has the largest
library of professional quizzes and assessments along with powerful teaching
and training tools. The vendor’s value proposition is that it helps millions of
users each month to increase their productivity, efficiency, and profitability. ProProfs is privately held and headquartered in Santa Monica, California.

ProProfs

Document Locator

Slack

ProProfs Chat

Information Technology Audit Manager

ProProfs Knowledge Base 2019-04-17 01:46:47

Bitrix24

Citrix Workspace (discontinued)

Helpjuice

Microsoft Teams

ProProfs Knowledge Base 2020-10-21 10:38:16

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Mobile app

Base software

Product is good

Significant changes

Changes are needed

Different styles

Customization options

Knowledge base

Customer support

Branding options

Flexibility and ease

Allowing access

Well defined

Ease of use

Different roles

Getting started

Home

Help Authoring Tools

My experience with ProProfs Knowledge Base has been good so far. I used it to create a corporate wiki that works like a knowledge bank, where employees can find any information related to my firm. The wiki is currently being used by teams across different divisions and it has gotten a positive response. No more emailing back and forth to get information. A single centralized wiki serves the purpose pretty well.

It helps in creating an internal knowledge base that employees from different teams can access to find and share information.
Creating a customer support knowledge base is quite simple with this software. The customization and branding options it has have helped in giving the knowledge base a professional and appealing look.
Its conditional content feature allows setting specific conditions that control content visibility. This helps in restricting or allowing access to a page.

Right now the templates that it provides have the same structure. It would be great if the company could come up with more templates of different styles.
It would be great if the tool’s in-app help widget had some customization options.
The company should come up with a mobile app for ProProfs Knowledge Base software. This will make it easy to get acquainted with the software and its features.

Improved collaboration among teams.
Inducting new employees has gotten easier.
Eliminated the need to organize formal training sessions for employees.

We have used ProProfs Knowledge Base to build a customer support help center for our customers. One of the major reasons behind this move was the rising number of tickets that were becoming difficult to handle with every passing day. This tool helped us provide a seamless self-help solution to our customers. That’s helped customers find answers to most of their questions, leading to a decrease in our ticket volume.

It’s easy to use - We had no idea of how knowledge base tools work. But, given the flexibility and ease of use this tool offers, our customer support team had no hassles in creating a help center for our clients.
Ready Templates - The tool has got some incredibly beautiful templates. They are designed carefully with a proper table of contents and well-defined sections. Getting started was a no-brainer.
Detailed reports - We were surprised by the in-depth reports it provides. They are so detailed and comprehensive. Right from the number of articles created to popular and poorly rated articles, reports have so much to offer.

The product is good as it is. We don’t feel that any significant changes are needed. But, yes, we would definitely love to see a more advanced version of the product soon.

ProProfs Knowledge Base helped us achieve customer satisfaction and agent efficiency. No return can be bigger than this. Our customers are satisfied with the help center we have created, and our agents no longer have to spend time and effort in answering repetitive questions.

ProProfs Knowledge Base

Overview

What is ProProfs Knowledge Base?