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Users of pulseM have experienced a range of business problems that this software effectively solves. With pulseM, users have been able to …
Overview
What is pulseM?
pulseM is an online reputation management solution technology, that aims to open the lines of communication between businesses and customers nationwide, promoting high engagement rates and improving businesses' social media ratings. The platform aims to humanize service interactions to help…
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What is pulseM?
pulseM is an online reputation management solution technology, that aims to open the lines of communication between businesses and customers nationwide, promoting high engagement rates and improving businesses' social media ratings. The platform aims to humanize service interactions to help…
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Product Details
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- Tech Details
What is pulseM?
pulseM is an online reputation management solution technology, used to open the lines of communication between businesses and customers nationwide, to promote high engagement rates and improve businesses' social media ratings. The platform aims to humanize service interactions to help businesses meet the modern home owner’s expectations for “personal service”, and, in turn, collect authentic customer reviews.
pulseM Features
- Supported: A personalized technician bio sent to customers prior to arrival for added comfort and security.
- Supported: Automated review request sent as soon as work is completed.
- Supported: Two Way Texting Tool - After a review is posted, can be used to engage with customers and send automatic service reminders.
pulseM Screenshots
pulseM Video
pulseM Integrations
pulseM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of pulseM have experienced a range of business problems that this software effectively solves. With pulseM, users have been able to communicate with their customers on a whole new level, leading to improved customer relationships and increased customer satisfaction. The timely and helpful support provided by pulseM's team has been a favorite among users, allowing them to resolve any issues they encounter quickly and efficiently.
pulseM has also helped users boost their online presence and reputation. By integrating pulseM on their websites, users have been able to showcase previous customers' experiences and entice potential customers to engage with their brand. This feature has proven to be eye-catching and effective in attracting new customers.
Another key problem solved by pulseM is the ability to monitor and analyze performance. Users appreciate the charts provided by pulseM, which allow teams to see their rankings and recognize service trends. This insight helps businesses identify areas of improvement and make data-driven decisions.
Furthermore, pulseM has proven to be an effective tool for gathering feedback and boosting online reviews. Users have reported that using pulseM has helped them generate more reviews and improve their Google rating. This not only increases brand visibility but also provides valuable insights into customer satisfaction.
Overall, users have had a positive experience with pulseM, finding it easy to use and a worthwhile investment. The prompt support from the pulseM team ensures that any problems are quickly resolved, further enhancing the user experience. While some users express the desire for additional monitoring support, the overall consensus is that pulseM addresses their business needs effectively.
Time-saving Appointment Notifications: Many users have expressed their appreciation for pulseM's ability to notify customers about scheduled appointments. This feature has saved them time and prevented wasted trips, as they can easily inform their customers in advance.
Real-time Review Generation: The automated text messages sent by pulseM at the completion of each job have been highly effective in encouraging customers to participate in reviews. Users find this real-time feedback invaluable, as it allows them to address any issues immediately and maintain a positive online reputation.
User-friendly Interface and Support: The local and easy-to-use interface of pulseM has received praise from many users. They appreciate how it enables them to keep up with what works for their business without any complications. Additionally, the attentiveness of pulseM's customer support team in addressing any issues has further enhanced the overall user experience.
Pricing Structure: Some users have expressed dissatisfaction with the pricing structure of pulseM, stating that it leads to increasing costs as their company grows. They suggest a flat fee model to avoid this issue.
Difficulty in Changing Settings: Several users have found it difficult to remember how to change certain settings within the software. This has caused frustration and hindered their ability to customize the software according to their needs.
Lack of Integration with Other Software: A common complaint among users is the limited integration options of pulseM. They desire further collaboration and integration with other software, such as Service Titan and dispatching tools, in order to streamline their processes and improve efficiency.