Servicely.ai

Servicely.ai is an AI-powered workflow platform designed to streamline IT service management (ITSM) processes for businesses of all sizes. According to the vendor, it offers a comprehensive set of features and functionalities to enhance IT service delivery and improve customer experiences. Servicely.ai caters to a wide range of professions and industries, including IT professionals, service management professionals, the telecoms industry, enterprise service management, and ServiceNow users.

Key Features

Agent augmentation: According to the vendor, Servicely.ai utilizes AI-powered agent augmentation that provides predictions and actions based on the most likely need, aiming to reduce call-handling time.

Best-practice ITIL templates: The vendor claims that Servicely.ai comes with pre-configured industry best-practice ITIL templates, allowing organizations to rapidly adopt and implement ITSM processes while ensuring alignment between IT and business departments.

Service agent augmentation: The vendor states that Servicely.ai empowers service agents with predictions and recommended actions based on historical data, aiming to enable faster issue resolution and improve customer satisfaction.

Incident Management: According to the vendor, Servicely.ai offers robust incident management capabilities, including agent augmentation and next best action recommendations, to help organizations restore service disruptions quickly and effectively.

Problem Management: The vendor claims that Servicely.ai includes problem management functionality, allowing organizations to identify and address the root causes of recurring disruptions through root cause analysis and tracking of known errors and workarounds.

Change Management: According to the vendor, Servicely.ai's change management feature helps organizations prevent production outages by implementing controlled change and release processes, performing risk and impact analysis using a service model.

Request Management: The vendor states that Servicely.ai provides an intuitive self-service portal and virtual agent, aiming to empower employees to easily submit and track service requests.

Asset Management: According to the vendor, Servicely.ai's asset management feature helps organizations gain a comprehensive understanding of their IT landscape, track asset deployment, assignments, and contracts efficiently.

Service Level Management: The vendor claims that Servicely.ai's service level management feature enables organizations to deliver services in line with commitments, monitor third-party service delivery, and track key performance indicators to ensure service quality.