Name: Servicely.ai
Rating: 5 (1 reviews)
Author: Servicely Pty Ltd

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Software Repositories

WebOps

Development

Board Management

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Document Management

Enterprise Asset Management

Environmental Health and Safety (EHS)

Policy Management

Enterprise

Accounting

Expense Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Employee Recognition

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Cloud Cost Management

Cloud Storage

Content Delivery Networks (CDN)

Data Center Outsourcing (USA)

Data Mapping

Firewall Security Management

Fraud Detection

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

MLOps

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Product Implementation Services

Software Defined Networking (SDN)

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Click Fraud

Content Management

Data Cleansing

Email Marketing

Event Management

Gamification

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Sales

Database Security

GDPR Compliance

Video Surveillance

Security

Civil Engineering

Hotel Management

InsurTech

Lease Management

Multiple Listing Service (MLS)

Oil and Gas

Pharmacy

Public Transportation

Scholarship Management

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Servicely.ai is an AI-powered workflow platform designed to streamline IT service management (ITSM) processes for businesses of all sizes. According to the vendor, it offers a comprehensive set of features and functionalities to enhance IT service delivery and improve customer experiences. Servicely.ai caters to a wide range of professions and industries, including IT professionals, service management professionals, the telecoms industry, enterprise service management, and ServiceNow users.

## Key Features

**Agent augmentation**: According to the vendor, Servicely.ai utilizes AI-powered agent augmentation that provides predictions and actions based on the most likely need, aiming to reduce call-handling time.

**Best-practice ITIL templates**: The vendor claims that Servicely.ai comes with pre-configured industry best-practice ITIL templates, allowing organizations to rapidly adopt and implement ITSM processes while ensuring alignment between IT and business departments.

**Service agent augmentation**: The vendor states that Servicely.ai empowers service agents with predictions and recommended actions based on historical data, aiming to enable faster issue resolution and improve customer satisfaction.

**Incident Management**: According to the vendor, Servicely.ai offers robust incident management capabilities, including agent augmentation and next best action recommendations, to help organizations restore service disruptions quickly and effectively.

**Problem Management**: The vendor claims that Servicely.ai includes problem management functionality, allowing organizations to identify and address the root causes of recurring disruptions through root cause analysis and tracking of known errors and workarounds.

**Change Management**: According to the vendor, Servicely.ai's change management feature helps organizations prevent production outages by implementing controlled change and release processes, performing risk and impact analysis using a service model.

**Request Management**: The vendor states that Servicely.ai provides an intuitive self-service portal and virtual agent, aiming to empower employees to easily submit and track service requests.

**Asset Management**: According to the vendor, Servicely.ai's asset management feature helps organizations gain a comprehensive understanding of their IT landscape, track asset deployment, assignments, and contracts efficiently.

**Service Level Management**: The vendor claims that Servicely.ai's service level management feature enables organizations to deliver services in line with commitments, monitor third-party service delivery, and track key performance indicators to ensure service quality.

Servicely (servicely.ai) headquartered in Melbourne specialise in helping service management leaders improve their service desk with ITSM software, and a workflow application to speed ITSM processes.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

MSP - Pro

MSP - Power

MSP - Growth

IT Department - Professional

IT Department - Expert

IT Department - Master

Atera

Servicely.ai

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Servicely Pty Ltd

Servicely - intelligent service management platform

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

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IT Service Management (ITSM) Tools

Servicely.ai

Overview

What is Servicely.ai?