TrustRadius Insights
Spiky.ai, powered by AI, serves as a valuable sales coach that has garnered positive feedback from users and customers alike. This …
Overview
What is Spiky?
Spiky uses the power of AI to gain insights into how well a meeting is going, identify areas for improvement, and determine the path of improvement.Use Cases:Leverages customer insights to prioritize the needs and reactions of the customers to increase…
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Ballueder Partners (Management Consulting, 1-10 employees)
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What is Spiky?
Spiky uses the power of AI to gain insights into how well a meeting is going, identify areas for improvement, and determine the path of improvement. Use Cases: Leverages customer insights to prioritize the needs and…
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Spiky?
Spiky uses the power of AI to gain insights into how well a meeting is going, identify areas for improvement, and determine the path of improvement.
- Leverages customer insights to prioritize the needs and reactions of the customers to increase sales performance.
- Faster training. Utilizes insights and leads sales team to maximum potential with asynchronous sales team training.
- Intelligent coaching for teams. Supports continuous coaching by understanding the customers and their reactions.
- Creates continuity between teams and deals. Complex deals require complete coverage of meetings. Find who were champions and critics in past meetings.
Spiky Features
- Supported: Deep Features & Metrics
- Supported: Actionable Insights
- Supported: Summarization
- Supported: Data-driven Recommendations
- Supported: Spiky Score
- Supported: Per Person Insights
- Supported: Pipeline Development
- Supported: Transcription
- Supported: Integrations
- Supported: Feedback and Coaching
Spiky Screenshots
Spiky Integrations
Spiky Competitors
Spiky Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English, Turkish |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Spiky.ai, powered by AI, serves as a valuable sales coach that has garnered positive feedback from users and customers alike. This platform allows users to review sales meetings and gain insights, feedback, actions, summaries, and follow-up suggestions. With Spiky.ai, sales teams can effortlessly review team activities, receive meeting summaries, and identify action items to coach their sales representatives effectively. The AI-powered tool aids in improving the performance of sales reps by providing valuable feedback based on customer interactions. It also offers solutions to common challenges faced during customer meetings, such as transcription, note-taking, emotional sentiment analysis, and capturing key moments for easy understanding. The ability to track calls and measure performance enables organizations to win more business. Spiky.ai's trend analysis capabilities provide valuable insights into how coaching efforts are improving customer meeting outcomes. Users have commended the platform for its user-friendly interface and excellent customer support.
Remote teams find Spiky.ai particularly useful as it helps diminish inefficiencies in daily routines while improving remote work processes. By recording and analyzing meetings, the tool reduces the need for manual note-taking and enhances team communication. It serves as an essential tool for brand reputation management by proactively engaging with customers and making data-driven decisions about marketing strategies. The sentiment analysis feature tracks customer satisfaction levels and addresses any negative feedback promptly, further enhancing the brand's reputation. Additionally, by gathering and analyzing customer feedback, Spiky.ai empowers businesses to create a better experience for customers and drive growth within their organization.
Overall, Spiky.ai is highly regarded for its ability to leverage AI technology effectively in transforming online meetings. Its features enable comprehensive measurement of sales call effectiveness while providing easy access to transcripts for deeper analysis. The platform's value extends beyond traditional sales coaching by delivering actionable insights and supporting various aspects of a business's growth strategy.
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
September 18, 2023
Spiky.ai for sales coaching and enablement
Score 10 out of 10
Vetted Review
Verified User
I use Spiky.ai for a while now and I love the tool. Not only can I see team's activities, but I get a summary of what has been said and agreed. Important is to see the summaries and action items, what has been agreed on next steps. That enables me to coach sales reps accordingly and analyse calls in greater depth, improving their performance. A tool better than anything else I have seen and tested on the market.
- Sales coaching
- Call summary
- action list
- languages
April 13, 2023
Breakthrough technology for your sales team
Score 10 out of 10
Vetted Review
Verified User
To improve sales in those times before Spiky, I had only three options: <br><br>a) Review all the meeting recordings myself, <br><br>b) Be present at every single sales meeting, <br><br>c) Pay a sales coach to do it for me by the hour. <br><br>Now, with Spiky, I can have a sales coach powered by AI reviewing 24/7 every sales meeting and providing feedback to improve, actions to take, summaries to share, and follow-up suggestions. <br><br>I don't want to imagine the cost of time and money if I or somebody else had to do all that.
- I can identify growth opportunities and implement continuous improvement strategies with my sales team
- As a manager with Spiky, I gained an understanding of our sales operations like I never imagined.
- It automatically analyzes all our sales meetings. It's like having a sales coach sit on the table 24/7/365.
- I don't particularly appreciate that it's only available in English.
- We do also operate with customers in South America, where all conversations are carried in Spanish, so presently, we can only enjoy the competitive advantages in half of our sales operations.
- This kind of breakthrough technology should be available globally.
April 06, 2023
More effective working routine!
Score 10 out of 10
Vetted Review
Verified User
My team works remotely and we are a team of developers. Spiky.ai helped some inefficiencies diminish in mine and my team's daily routine. Remote working is a new reality and people who attends online meetings needs a tool to perfect this process of working remote. Spiky.ai provides that. As an engineer, I find Spiky.ai platform very helpful. In our working routine we make lots of new decisions and implement them. Sometimes it is hard to keep up. All I need to do is just call Spiky bot to our meeting and it records and analyzes it. No taking notes and no 'I forgot that'! We reduced number of bugging each other as a team. All we need to do is check report and search keyword of topic we need to be informed. Piece of cake.
- Meeting Analysis
- Accuracy of Language model
- Transcript helps a lot to keep track of what was spoken
- Spiky Bot
- More integration support
March 21, 2023
My review of Spiky.ai
Score 9 out of 10
Vetted Review
Verified User
Spiky.ai is an excellent tool to improve our brand's reputation. By leveraging Spiky.ai's capabilities, I can proactively engage with customers .The AI platform also helped us identify patterns and trends in our meetings, allowing me and my team members to make data-driven decisions about marketing strategies that resonate with customers. Additionally, Spiky.ai's sentiment analysis feature helped me track customer satisfaction and quickly address any negative feedback, further enhancing our brand's reputation. Ultimately, Spiky.ai's ability to gather and analyze customer feedback helped us create a better experience for our customers and drive growth for our business.
- Analyze
- Research
- Marketing
- Sales
- Quaitative research
Score 10 out of 10
Vetted Review
Verified User
Spiky helps address the following challenges for our sales team:
- Customer meeting transcription, note-taking, emotional sentiment analysis, and capturing key moments that are easy to go back and understand
- Sales rep coaching based on meeting & customer interaction data
- Trend analysis of how coaching efforts are improving customer meeting outcomes
- Gaining a deeper understanding of the customer from Spiky's AI analysis
- Transcription & analysis of customer meetings
- Emotional sentiment AI that adds context to the transcriptions/notes
- Sales rep coaching to improve customer meeting outcomes
- Data & trends of customer meetings
- Integrations (under development)
March 01, 2023
Consistently delivering beyond expectations and dramatically improving sales performance.
Score 10 out of 10
Vetted Review
Verified User
I implemented Spiky.ai to manage all of the video calls my sales team conducts on a regular basis. As a manager, I use it to coach my reps, identify insights to improve our pitch, automate note taking, and manage my team's activity at scale. Spiky.ai enables my reps to learn how to improve their sales calls by accessing robust analytics on their activity and easy-to-use coaching customized to their workflow.
- Insights into sales team performance and opportunities for improvement.
- Seamless interface to support a large sales team with call summaries, analytics, and helpful coaching.
- Easy to implement and rollout across my org.
- No development resources required to integrate and get started.
- Better value than similar tools I've used in the past.
- I have had no issues using Spiky.ai and their product has served my team well so far.
February 28, 2023
This is what the future of sales looks like
Score 10 out of 10
Vetted Review
Verified User
We are using Spiky.ai in our sales organization to track calls. In particular we're looking at engagement during sales calls to see how we can improve our performance and win more business. While this product has many other use cases, our team's focus is on sales and business development.
- Call analysis
- Sentiment analysis
- AI
- Call transcription
- Integrations
February 13, 2023
Spiky.ai is a Paradigm Shift for Online Meetings
Spiky.ai has truly created a paradigm shift in the way we approach online meetings. Prior to using Spiky, it was a challenge to measure the effectiveness of our sales calls and easily capture transcripts for deeper analysis. After considering similar products, we ultimately felt that other solutions didn't match Spiky's level of detail in its analyses. The platform is user friendly and customer support has been great.
- Online meeting analysis
- Detailed transcripts
- Sentiment analysis
- Tracks engagement
- More native integrations