Name: TaskCall
Price: 9 USD
Author: TaskCall Inc.

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Enhanced 911 (E911)

File Sharing

Risk Management

Statistical Analysis

Enterprise

Accounting

Invoicing

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Recruitment Agency

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Lakehouse

Data Mapping

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

In-Memory Databases

Incident Response

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Log Management

Managed IT Service

Network Performance Monitoring

Password Management System

Release Management

SOA Application Gateways

Web Portal

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Content Management

Customer Reference Management

Email Marketing

Email Testing

Marketing Automation

Product Sampling

Retail Media Advertising

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Lead-to-Account Matching and Routing

Multichannel Retail

Sales Coaching

Sales Gamification

Social Commerce

Sales

Architecture

InsurTech

Laboratory Information Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Oil and Gas

Real Estate

Vertical-Specific

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Starter

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Free

Base

Advanced

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

Professional

TaskCall

IT Alert Management

Incident Response for IT and Dev-Ops - TaskCall

TaskCall Inc.

TaskCall sends incident notifications in tiers and by several methods -- email, push notifications, SMS and voice calls (also chat-ops integrations once you configure them). This video shows how to define what type of notification should be sent out and after how long.

IT alert management features allow for incident notifications to allow for a quicker reaction time,

Incident Ticketing System

Tracks and manages IT incidents reported by users or detected by monitoring systems, ensuring timely resolution and communication.

Notification and Escalation

Sends alerts and notifications to IT staff or stakeholders for immediate action on critical incidents, with escalation procedures for unresolved issues.

Incident Classification

Classifies incidents based on severity, impact, and urgency to prioritize response efforts and allocate resources effectively.

Incident Assignment

Assign incidents to the appropriate IT personnel or teams based on skills, workload, and availability to ensure efficient resolution.

Incident Prioritization

Prioritizes incidents according to business impact, service level agreements (SLAs), and criticality to address high-priority issues promptly.

Incident Documentation

Encourages the documentation of incident details, actions taken, and resolutions for knowledge sharing, problem analysis, and process improvement.

Incident Tracking and Reporting

Tracks the status and progress of incidents, generates reports on incident trends, response times, and performance metrics for analysis and improvement.

Self-Service Portal

Enables users to report incidents, check status updates, and find solutions through a self-service portal, reducing the burden on IT support staff.

Incident Resolution Workflow

Defines workflows and processes for incident management, including initial assessment, diagnosis, resolution, and closure stages to ensure consistent handling.

Integration with Other Monitoring Tools

Integrates with IT monitoring tools to automatically convert alerts and events into incidents for immediate attention and resolution.

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IT Alert Management Software

TaskCall

Overview

What is TaskCall?