Name: Customer Chats - Moneypenny tell us about their experience of using The Bot Platform
Uploaded: 2023-05-31T16:06:31.000Z
Duration: 6 min 34 s
Description: Moneypenny describes their experience using The Bot Platform

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Flowchart

Development

Higher Education

Education

Association Management

Business Intelligence (BI)

Collaboration

Data Extraction

Embedded Business Intelligence (BI)

File Sync

Risk Management

Streaming Analytics

Visual Collaboration

Enterprise

Accounting

Budgeting and Forecasting

Crypto Accounting

Loan Origination

Payment Gateway

Payment Orchestration

Finance and Accounting

Applicant Tracking

Background Check

Contractor Management

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Compliance

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

C/C++ Integrated Development Environments

Cloud Storage

Container Management

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Incident Response

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Performance Monitoring

Relational Database Management Systems

Remote Monitoring and Management

Tower Servers

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Email Marketing

Event Registration

Heatmap and Session Recording

Landing Page

Marketing Automation

Personalization Engines

Public Relations (PR)

Retail Media Advertising

SMS Marketing

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Video

Video Editing

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Sales Pipeline

Sales

Antivirus

Security

Automotive

Forestry

Vertical-Specific

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### Automation
Users consistently praise The Bot Platform's automation capabilities, highlighting its ease of use and quick deployment. They appreciate the platform's user-friendly interface, which allows for intuitive interaction with bots. Additionally, users find that integrating The Bot Platform with external APIs enhances its functionality, enabling smoother automation processes. Despite some minor drawbacks mentioned, such as the need for clearer message categorization, overall sentiment towards The Bot Platform's automation features remains positive.

### Bot Building
Users generally praise The Bot Platform for its user-friendly approach to building bots. Reviewers appreciate the platform's ease of use, quick deployment, and intuitive interface. While some users find limitations in building more complex bots, the majority highlight the platform's efficiency in creating chatbots for Facebook Workplace with minimal technical knowledge required. The availability of templates and straightforward categorization further enhances the bot building experience for users.

### Coding and Technical Skills
Users appreciate The Bot Platform's user-friendly interface and the fact that it does not require extensive coding knowledge to create and customize bots. The platform's emphasis on intuitive design and ease of use has garnered positive feedback from users who value its accessibility in the realm of coding and technical skills. While some users may have varying opinions on the depth of technical capabilities offered by The Bot Platform, the general consensus leans towards its effectiveness in simplifying the bot creation process for individuals with limited coding expertise.

### Flexibility and Customization
Users seem to appreciate the flexibility and customization options offered by The Bot Platform. Reviewers have highlighted the ease of use and the ability to customize the platform to suit their brand's needs. Some users have suggested improvements in terms of copying flows between bots and more visual customization options like changing the layout of carousels. Despite these suggestions, the general consensus is that The Bot Platform provides a solid foundation for customization and flexibility in creating chatbots.

The Bot Platform has been widely praised by users as a versatile tool for creating bots on Workplace. Users have found it to be incredibly user-friendly, allowing them to create bots without any coding skills. With the platform's templates and the option to build custom bots, users have been able to address both simple and complex business problems. The integration with Integromat has further enhanced the capabilities of the bots, providing them with expertise and intelligence.

One of the key use cases of The Bot Platform has been its ability to enhance the employee experience. By seamlessly integrating with Workplace, it has become a valuable and efficient tool for automating various processes, saving time, and making tasks easier for users. The platform's support team and customer service have also received high praise for their responsiveness and flexibility in assisting users with any doubts or issues. Additionally, the collaborative approach of The Bot Platform, offering responsive support, individual sessions, and a constantly updated knowledge base, has been appreciated by users. Overall, the excellent user experience combined with a dedicated Customer Success Manager has provided valuable advice and support to users of The Bot Platform.

Easy to use and powerful: Many users have found The Bot Platform in MS Teams to be easy to use and highly capable. They have praised its user-friendly interface and the fact that it does not require technical skills. Some users even mentioned that it is intuitive for both administrators and employees, allowing for a smooth experience in implementing and running bots.

Superb support: Reviewers consistently mention the superb support provided by The Bot Platform. They feel like important clients, as the team promptly addresses any issues or queries they may have. This level of customer service has left a positive impression on users.

Customizable with helpful guides: The Bot Platform's customization options have been widely appreciated by users. They find it easy to customize the platform according to their specific needs, thanks to the availability of help guides. This allows them to tailor their bot-building experience and achieve desired outcomes efficiently.

Limitations in functionality and features: Several users have expressed that they feel restricted by Microsoft when using The Bot Platform, stating that virtually everything they wished for is limited. This indicates a significant limitation in the software's functionality and features.

Lack of Single Sign-On capability: Some reviewers have mentioned that the lack of Single Sign-On SSO capability can be problematic for large organizations. This restriction hampers user management and authentication, potentially causing inconvenience and inefficiency.

Limited integration with other platforms: Users have indicated the need for more integration with applications like Google Chat and Zoom, suggesting that The Bot Platform has limitations in integrating with other platforms. This lack of compatibility may hinder seamless communication and collaboration across different tools.

Starting license fee

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

Basic

Business

Business Plus

Add-On - Zoom Whiteboard

Add-On - Large Meetings

Add-On - Cloud Storage

Add-On Zoom Translated Captions

Add-On Audio Conferencing

Add-On Zoom Phone Power Pack

Add-On - Conference Room Connector

Add-On - Zoom IQ for Sales

Add-On - Quality of Service Subscription

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020.

The product is free to use, and also has paid plans with more features and greater controls.

The company has raised $340M in funding and boasts 800k users.

Business+

Free

The Bot Platform

Internal Communications

a display of all of the messages that make up a bot

the interface to schedule broadcasts and send alerts to all or specific segments of staff

where to set up drip campaigns to send content to staff over a defined period of time

where to automatically send relevant content to staff based on associated keywords

the interface that displays ignored messages and where to add new keywords and auto replies

the analytics dashboard to measure bot performance

The Bot Platform - Overview video

The Bot Platform is an easy to use, no-code platform that allows anyone to build their own bots and automation tools for platforms like Workplace from Facebook, Microsoft Teams and Facebook Messenger. 

Learn more, here: https://thebotplatform.com/

The Bot Platform on Microsoft Teams

The Bot Platform is an easy to use, no-code platform that allows anyone to build their own bots and automation tools for platforms like Workplace from Facebook, Microsoft Teams and Facebook Messenger.

Learn more, here: https://thebotplatform.com/

How Home Group Are Using Bots to Improve their Employee Experience

We spoke to Mark Cottier, Nicola Crowley, Abbie Peel and Loyal Dube from Home Group about the impact The Bot Platform has had on their Employee Experience. ✨

Watch to find out more about bots they've built, why they chose The Bot Platform, the benefits of bots and also take a closer look at how they use bots for onboarding!

The Bot Platform is an easy to use, no code bot building platform that empowers people to build a better employee experience. Create custom work apps, digital assistants and automation tools for your staff on Microsoft Teams, Slack and Workplace from Meta.

Get in touch to learn more or request a free demo account: https://thebotplatform.com/

Moneypenny describes their experience using The Bot Platform

Customer Chats - Moneypenny tell us about their experience of using The Bot Platform

We talk to Hannah Skinner and Sarah Morris from Moneypenny's People and C-Suite Executive Assistant team about their experience of using The Bot Platform to build a better employee experience. 

Interested in seeing what The Bot Platform can do for your company? Get in touch and we'll give you a free trial account. 

https://thebotplatform.com/

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