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Toast Payroll and Team Management is a software specifically tailored for the restaurant industry. It offers a range of features that help …
Overview
What is Toast Payroll & Team Management?
Toast Payroll & Team Management offers HR, payroll, and benefits solutions to meet a variety of restaurant needs. It is based on the former StratEx product, developed by the company of the same name in Chicago that was acquired by…
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What is Toast Payroll & Team Management?
Toast Payroll & Team Management offers HR, payroll, and benefits solutions to meet a variety of restaurant needs. It is based on the former StratEx product, developed by the company of the same name in Chicago that was acquired by Toast July 2019.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Paychex Flex?
Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
Product Details
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What is Toast Payroll & Team Management?
Toast Payroll & Team Management Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(9)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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Toast Payroll and Team Management is a software specifically tailored for the restaurant industry. It offers a range of features that help businesses simplify their payroll and timekeeping processes while bringing HR functions in-house. Users have found the software useful for various key use cases, including onboarding new employees, managing payroll, expense reimbursement, and handling health care benefit renewals.
Some users have experienced issues with specific functions such as the tip manager, time away from work, payroll syncing, and benefit dashboard. However, the software provides a dedicated tax manager who offers detailed information on tax requirements, which has been appreciated by users. Additionally, there have been positive mentions of specific individuals in the system who have provided valuable support.
While some users have reported recurring reporting errors that hinder the overall experience, the software is still considered suitable for businesses seeking to streamline their HR processes and gain more control over the employee cycle. However, it's worth noting that the product is being gradually rolled out, and some users have found it to be clunky at times.
Overall, Toast Payroll and Team Management serves as a comprehensive solution for restaurants looking to handle their HR operations more efficiently. It allows them to onboard new staff smoothly, manage employee payroll accurately, handle expense reimbursements seamlessly, and navigate health care benefit renewals effectively.
Convenience of Integration: Many users have praised the seamless integration between Toast Payroll and Toast POS, making payroll processing a smooth and hassle-free experience. They appreciate how easily they can answer PTO questions for their staff by integrating it into the system.
Comprehensive HR Functionality: Several reviewers appreciate the ability to handle all human resources tasks, including employee onboarding, payroll management, and employee scheduling, within one app. This comprehensive functionality saves time and effort for users as they no longer need to switch between multiple platforms for different HR functions.
Helpful Customer Support: Users consistently mention the helpfulness of the customer support team in resolving any issues or questions they may have. The prompt and effective assistance provided by the support team has been highly appreciated by customers, who feel that their concerns are addressed promptly and professionally.
Difficulty Requesting PTO: Some users have encountered difficulties when trying to request PTO through Toast. They mentioned that the process can be confusing, especially when accessing it through a mobile device. This has caused frustration and wasted time for these users. Issues with W2s: Multiple reviewers have reported issues with the accuracy of W2s generated by Toast. These documents often contain incorrect information regarding earnings and taxes, which can lead to confusion and potential complications during tax season. Users expressed disappointment and inconvenience due to this recurring problem. Slow Response Time: Several reviewers have expressed frustration with Toast's slow response time during system issues. When there are internal problems or glitches, users experienced delays in getting assistance or resolving the issues they were facing. This delay in response has impacted their ability to effectively manage their business operations and caused unnecessary stress.
Reviews
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February 18, 2022
Missing HR features
We use it for onboarding new employees, payroll, expense reimbursement, and health care benefit renewals.
- Payroll.
- Health Care Benefits.
- Expense reporting.
- HR - We used to receive HR support and that is something that we really miss.
- StratEx was also our broker so made the health care side of things seamless and we miss that too.
- Support - Sometimes the support we get is lacking or we get different answers from different people.
- New employee onboarding.
- Health care benefits & renewals.
- PTO tracking.
- Expense reporting.
61.42857142857143%
6.1
- It has streamlined our expense reporting & reimbursement process and has saved us time & money by saving us time.
- It has streamlined our health care benefits administration and renewals.
- It has streamlined our PTO process - calculations are much easier and faster to do now.
January 19, 2022
Niche software with good reports
Toast Payroll and Team Management is a payroll service with a very narrow niche. Toast Payroll and Team Management is a software geared specifically to restaurant businesses and was considered for a client of mine. The software does a great job for restaurants, however, the larger named payroll services can provide the same services at a lower cost.
- Tip splitting
- Payroll by class
- Specific reports
- Fees
- Accounting integration and syncing
- Tip splitting
- Geared reports
- Timely pay
78.57142857142857%
7.9
- Great reports and analytics
- Moderately high fees
- Convenience
Toast Payroll and Team Management does well in its niche, knowing what people in the restaurant business want and need. They produce reports more geared to that industry that arguably is better than Paychex. Paychex, however, is a larger company that services all industries that can handle the needs of a restaurant business at a lower cost.