TriNet Reviews and Ratings

Rating: 7.6 out of 10

Score

7.6 out of 10

Community insights

TrustRadius Insights for TriNet are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

High Satisfaction with Customer Service: Users have consistently praised TriNet for its responsive and accessible support team, with many highlighting the personalized assistance from dedicated HR representatives. Reviewers often mention the quick responses and ease of communication provided by the customer service team.

Comprehensive Benefit Program: Many users appreciate TriNet's benefit program for its ease of annual renewal, comprehensive health benefits for employees, and a wide range of choices available. They find the variety of benefit options along with professional support to be advantageous in meeting diverse employee needs.

Efficient Payroll Processing: Users find TriNet's payroll services to be straightforward and effective, commending the platform for its simplicity, efficiency, and timely updates on federal, state, and local requirements. The seamless payroll processing system is noted for enabling easy submission of expenses for reimbursement and PTO requests via the portal.

Reviews

790 Reviews

TriNet provides excellent HR services to small businesses

Rating: 10 out of 10

Incentivized

November 4, 2025

Use Cases and Deployment Scope

[...] depends on TriNet to manage our payroll and employee benefits, providing our personnel with top-quality insurance options and other benefits. Further, they facilitate hiring and employment regulations across the several states where we have staff. They have also greatly simplified for us the on-boarding process for foreign employees working on student visas and given us confidence that we are following all applicable regulations correctly. The TriNet online platform offers us a one-stop login for all our HR needs and reporting.

Pros

Responds quickly and effectively to inquiries through both the chat or phone options.
Customizes the payroll approval process to meet our needs.
Offers a forum that allows us to connect with other small businesses in the TriNet network to crowdsource recommendations for a range of business issues.

Cons

The online interface for the annual benefits strategy is difficult to navigate and not intuitive.
Sometimes the payroll processing division provides explanations that are not very clear or accessible to non-HR professionals.
The cost of the service is at the higher end of the market offerings.

Likelihood to Recommend

I have recommended TriNet to other start-ups and small businesses that I think would be a good fit for this service. This includes companies who have employees in more than one location; have prioritized employee benefits to increase retentions; and can afford the service. I am excited that TriNet can now support companies with employees outside the United States as well.

Dana Charron

Managing Director at Berkeley Air Monitoring Group (1-10 employees)

Vetted Review

10 years of experience

Verified on LinkedIn

TriNet is very helpful

Rating: 9 out of 10

Incentivized

November 4, 2025

Use Cases and Deployment Scope

Multi state employees, we use TriNet to cover all those out of state items.

Pros

Multi state HR
Benefits
Pto tracking

Cons

More robust explanations or SOPs portal usage like creating reports

Likelihood to Recommend

Convenient to use but fees can add up

Verified User

C-Level Executive in Corporate (11-50 employees)

Vetted Review

2 years of experience

Satisfied Customers

Rating: 8 out of 10

Incentivized

October 28, 2025

Use Cases and Deployment Scope

TriNet handles our payroll, benefits, Workers Comp, Payroll Taxes. They are our HR partner, so anytime we have any HR related questions with a troubled employee, we usually ask them for a 2nd opinion or advice. They handle our payroll taxes at the end of the year for all the states our employees work in. We work with them on benefits and selecting plans and enrolling our staff.

Pros

Payroll is easy to process with just entering in details on the platform
Reports are easy to pull up for our CPA and for me to complete for corporate
Easy to get in contact with someone for any type of questions

Cons

The tax department is hard to reach and hard to obtain a response once in contact
though reporting is easy to obtain, setting up a report exactly to the format we would like is not possible
benefits pricing is getting more expensive each year

Likelihood to Recommend

There was a couple of times I made a mistake on a payroll entry. I panic and was worried that the payroll has been submitted. This was the last day to submit was when I realized. I called our payroll rep, and she made everything at ease and corrected the issue for me. The flexibility they have, makes things easier. Issues I have is always with the tax department, we get IRS mails and TriNet handles our payroll taxes. The IRS mails have deadlines to complete, and getting a hold of the tax department to answer or assist is hard.

Verified User

Administrator in Human Resources (11-50 employees)

Vetted Review

3 years of experience

If You Need Support Read Reviews First

Rating: 2 out of 10

Incentivized

October 28, 2025

Use Cases and Deployment Scope

We use TriNet for payroll, benefits administration, Leave Management, and HRIS. In our experience, as long as everything is standard with zero changes, payroll does great. If there are any changes or one-offs (which there normally are) they do not perform well. People are hard to get ahold of and don't respond in time - payroll has a very clear due date and they blow past that constantly. In my opinion, the Leave of Absence team is terrible. Extremely unresponsive (as you see in other reviews) and cause employees not to get paid. There is no direct line of contact there, even when you ask. I wouldn't be surprised if emails are totally ignored in that group. We don't have leaves often, but when we do, in our experience, they are always processed incorrectly. It's a shame, it's one of the only things we use TriNet to do.

Pros

Basic payroll with zero changes
Open Enrollment Communication

Cons

Leave Management
Customer Service
Responding to Questions or Issues
Case Management
Transparency in Invoicing
Transparency in Contact Information

Likelihood to Recommend

We do like them for the ATS, but we hardly have any recruiting. I use a

different vendor for Performance Management, Employee Surveys and Engagement,

and Training because their systems were so far behind.

Verified User

Vice-President in Human Resources (51-200 employees)

Vetted Review

7 years of experience

Great transition for a small company that needs support but not all tools

Rating: 9 out of 10

Incentivized

October 10, 2025

Use Cases and Deployment Scope

We currently use Trinet to manage our payroll, employee benefits and 401(k) options. We also track employee documents for historical purposes and compensation changes.

We were in a position where our previous provider was changing to a subscription model which outpriced our business from their offering. Trinet was able to find a solution that matched our needs, pricing and provided a benefit savings for the company and employees as a whole.

Pros

Integration
Payroll Management and Organization
Training

Cons

401(k) details during the initial conversations with sales, due to some confusion we had to make a few corrections that caused delays for us

Likelihood to Recommend

The support team is very kind and helpful, they care and it is clear they want to help you.

Lindsay Jenkins

Executive Operational Administrator in Finance and Accounting at MAST LLC (11-50 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

TriNet review.

Rating: 9 out of 10

Incentivized

October 2, 2025

Use Cases and Deployment Scope

We are a small business and we utilize TriNet as our payroll and benefits provider. The business problems TriNet addresses and does the heavy lifting for us is in compliance, both with payroll and benefits. With every state having different leaves available, plus the interaction between state and federal leave, TriNet helps us maintain our compliance with those. We do not need a dedicated payroll headcount because we have TriNet to take care of all the state and local tax set ups and compliance, as well as the reporting to all of the states and the federal government. The are also our first resource when a question comes up from employees.

Pros

Leave compliance.
Payroll compliance.
Government reporting.

Cons

Explanation of issues or reasons behind why policies are the way they are.
Communication during peak payroll processing times.

Likelihood to Recommend

Whenever there is an important issue, TriNet is available and willing to help. This includes payroll emergencies, employee relations emergencies (when there are different policy aspects to consider), and their user interface is easy to use by our employees.

Verified User

Professional in Human Resources (51-200 employees)

Vetted Review

5 years of experience

Trinet - Payroll.

Rating: 8 out of 10

Incentivized

October 2, 2025

Use Cases and Deployment Scope

We are a consulting company and run multiple payroll systems for many clients. Trinet is one of several platforms we use, but prefer given the integration of benefits and pto tracking. We run bi-weekly, semi-monthly, and monthly payrolls in Trinet, and each client has different needs. We are fortunate enough to have a dedicated specialist (Julie Moore) who assists us daily, which we do not experience with other payroll platforms. In conjunction with the specialized support, we appreciate that all HR items can be seamlessly integrated, including COBRA and 401(k) plans. This allows better tracking in one place.

Pros

Codes for Payroll.
Designated Specialist.
Reports.
Integration of services.

Cons

Same-day pay for last minute terminations.
More information for back-up/coverage when designated specialist is ooo.
Better PTO tracking reports for managers.

Likelihood to Recommend

We had a client who had 2 different sets of employees (hourly and salaried). They also had 2 different PTO policies and pay schedules. We recommended Trinet as it allows us to set up both payrolls under the client and allows good tracking of PTO. The client did sign up with Trinet, and now, a year later, it was a good decision. The client requests quite a few reports and last-minute requests. This would have been difficult with any other platform, and Trinet was a good fit for them. For reference, they have close to 50 employees in total.

Verified User

Consultant in Professional Services (201-500 employees)

Vetted Review

2 years of experience

Ease and accessibility with TriNet

Rating: 10 out of 10

Incentivized

October 1, 2025

Use Cases and Deployment Scope

We use TriNet to assist us with all human resource issues, payroll processing and HR training. The use of TriNet has streamlined all our processes that we need to do for Human Resources. Submitting payroll is simple and they have mistake prevention. They do this by allowing changes for a small window of time after submitting payroll. The resources and training keep me up to date on everything from new laws to solving issues that arise.

Pros

Education
Payroll
Human Resource Issues
Customer Service

Cons

More SHRM training would be useful
Maybe some expanded hours
More educational resources and opportunities

Likelihood to Recommend

We have had to do an off cycle payroll due to some overtime that was not submitted. The help from the chat was great. I was given clear cut instructions that were easy to follow. It took me under 10 minutes to find out how to process off cycle and actually process the extra check.

Tiffany Samoff

Executive Administrator in Human Resources at Que-Media (11-50 employees)

Vetted Review

1 year of experience

View profile

TriNet Makes My Life Easier

Rating: 10 out of 10

Incentivized

September 26, 2025

Use Cases and Deployment Scope

I use TriNet for payroll, benefits management, and benchmarking. TriNet is SO helpful with these different functions. I always feel extremely supported when I need guidance or assistance. TriNet helps me navigate other issues such as managing accommodation requests and things like termination laws in various states, as we are a multi-state employer.

Pros

Payroll - the platform is extremely easy to use and my Payroll contact, Kiersten, is quick to respond anytime I need her help
Open Enrollment - the comms TriNet sends out to both me as an admin and the people who use TriNet benefits is very clear
Benchmarking - I recently had a meeting about full service benchmarking and it was very informative and helpful

Cons

It would be nice to have updated rates for health insurance sooner than we get them (I think we get them in March or April and have to make decisions on moving forward within a month or so. It feels like a tight turnaround time)
Pricing - maybe a clearer breakdown of feeds and what's included would help
Anytime I email LOA for support it feels like the response time is VERY slow

Likelihood to Recommend

I LOVE having TriNet's support for compliance. I am the lone HR professional in the US office (my team is based in the UK), so having TriNet to rely on for accurate compliance knowledge and guidance is critical for me. I love the resource library and feel like I could get any compliance question I had answered quickly and correctly.

Alexandra Fitterer

People Services Manager in Human Resources at Macs Adventure (11-50 employees)

Vetted Review

3 years of experience

TriNet One of the best HR tools out there

Rating: 9 out of 10

Incentivized

September 12, 2025

Use Cases and Deployment Scope

We use TriNet for HRBI at our small startup and like the speed and flexibility it gives us to quickly add new employees and manage contractors.

Pros

Quickly Onboarding new employees
Employee onboarding policy acceptance
Employee Classifications (FTE/Contractor)

Cons

Integration with Google workspaces
User Interface
Employee Portal

Likelihood to Recommend

A small or mid-sized business or mid-late stage startup. Onboarding contractors for a short project. TriNet seems to perform exceptionally well in this scenario. For a larger company, it seems like it would be clunky. Also the UI is a bit dated.

Verified User

Engineer in Engineering (11-50 employees)

Vetted Review

3 years of experience

Loading Reviews List....

Home
,
HR Management
,
TriNet
,
Reviews and Ratings