TriNet Makes My Life Easier
September 26, 2025

TriNet Makes My Life Easier

Alexandra Fitterer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

I use TriNet for payroll, benefits management, and benchmarking. TriNet is SO helpful with these different functions. I always feel extremely supported when I need guidance or assistance. TriNet helps me navigate other issues such as managing accommodation requests and things like termination laws in various states, as we are a multi-state employer.

Pros

  • Payroll - the platform is extremely easy to use and my Payroll contact, Kiersten, is quick to respond anytime I need her help
  • Open Enrollment - the comms TriNet sends out to both me as an admin and the people who use TriNet benefits is very clear
  • Benchmarking - I recently had a meeting about full service benchmarking and it was very informative and helpful

Cons

  • It would be nice to have updated rates for health insurance sooner than we get them (I think we get them in March or April and have to make decisions on moving forward within a month or so. It feels like a tight turnaround time)
  • Pricing - maybe a clearer breakdown of feeds and what's included would help
  • Anytime I email LOA for support it feels like the response time is VERY slow
  • Improved compliance confidence: Staying up to date with changing state and federal laws has reduced risk
  • Scalability: Support for hiring and managing employees across multiple states has made growth easier
  • Access to stronger benefits: Being part of a larger benefits pool has allowed small/mid-sized businesses to offer more competitive packages
TriNet's overall usability is very positive. My only few negative bits of feedback would be that sometimes navigating the payroll field can be confusing (especially because we don't manage PTO or sick time within the TriNet payroll platform). So when I am calculating someone's final pay, it can be a bit confusing on understanding where to add in PTO time we owe someone. The other negative bit is that the LOA department can be slow to respond. Otherwise, navigating TriNet is easy and I love it.
I don't believe I have ever had to contact support for TriNet itself, only contacted TriNet Benefits or LOA or Benchmarking departments. But using TriNet itself has been easy overall. So 10/10

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

I LOVE having TriNet's support for compliance. I am the lone HR professional in the US office (my team is based in the UK), so having TriNet to rely on for accurate compliance knowledge and guidance is critical for me. I love the resource library and feel like I could get any compliance question I had answered quickly and correctly.

TriNet Feature Ratings

9.7
Employee demographic data
10
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.5
Pay calculation
9
Off-cycle/On-Demand payment
9
Benefit plan administration
10
Salary revision and increment management
10
Leave and Attendance Management ()
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 2 months ago
    Hi Alexandra Thank you for your enthusiastic review of TriNet. We are happy to support you with HR compliance payroll employee benefits and benchmarking so you can focus on all the other things you need to manage as an HR department of one. Thank you for being a valued TriNet customer.

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