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UpCall has revolutionized the way businesses handle follow-up calls, providing a streamlined solution that saves time, money, and …
Overview
What is Upcall?
Upcall is an engagement platform & API. Upcall provides U.S sales professionals on demand, enabling businesses to trigger human phone calls.
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What is Upcall?
Upcall is an engagement platform & API. Upcall provides U.S sales professionals on demand, enabling businesses to trigger human phone calls.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.upcall.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Upcall Product Demo
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Product Details
- About
- Competitors
- Tech Details
What is Upcall?
Upcall is an engagement platform & API. Upcall provides U.S sales professionals on demand, enabling businesses to trigger human phone calls.
Upcall Video
Product Introduction
Upcall Competitors
Upcall Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
UpCall has revolutionized the way businesses handle follow-up calls, providing a streamlined solution that saves time, money, and frustration. Users have reported that this platform is a reliable source for promotion, allowing startups to focus on essential business transactions while leaving the follow-up calls to UpCall. The Local Caller ID feature offered by UpCall has proven to be a beneficial tool for making conversions, and users appreciate the support and reliability of the UpCall team. With its user-friendly interface and robust features, UpCall provides a solid platform for business growth and reaching people, enabling startups to scale their sales efforts effectively. Despite some minor issues reported by users such as lack of control over callers and occasional non-responsive UpCallers, overall, UpCall offers an affordable and reliable service within its price range.
One of the standout features of UpCall is its ability to provide a unique impression and higher conversion rates through calling via local numbers. Users have highlighted this feature as being particularly valuable in scaling up sales and increasing profits. Furthermore, UpCall offers unique tools and features that allow startups to customize their call campaigns and effectively manage their sales pipeline. Compared to traditional call centers, UpCall provides a convenient solution for outbound calling with a seamless experience. Users have praised the platform's mobile app integration, which allows them to collaborate with callers and oversee campaigns on the go. Additionally, UpCall has been instrumental in helping businesses improve their sales and marketing strategies by integrating with various applications and collecting customer feedback through telephone surveys.
Contact Management and Follow-up: Users highly praise the software's ability to manage contacts and maintain client follow-ups. Many users appreciate the feature that allows them to call clients multiple times, increasing their chances of connecting with them. The software also records these conversations, providing a valuable tool for business growth. This pro is mentioned by a significant number of reviewers.
Excellent Working Algorithm and Dashboard: Reviewers find the working algorithm and dashboard of the software to be excellent and ideal for daily use. The system offers a wide range of functionality, making it suitable for medium to large businesses. Some users even mention that the software has more features than they require for their small businesses. This pro is frequently mentioned by users.
Outstanding Customer Support: The customer support provided by Upcall receives high regard from users. They appreciate the patience and professionalism displayed by the support team, especially when dealing with users who may not be technologically savvy. Additionally, the quick response time of the support team, often within seconds, is particularly impressive according to several reviewers.
Call Back Options: Some users have expressed their dissatisfaction with the call back options, as they find it irritating to receive multiple calls from the system. This issue has been mentioned by a few reviewers.
Intuitiveness: Several reviewers have mentioned that they find the software's intuitiveness to be less than perfect, attributing it to their own level of capability. These users suggest that some tweaking could improve the overall user experience and make it more intuitive.
Learning Curve: A common concern among users is the initial daunting nature of learning from the manual alone. However, once they understand the interface, they find it easy to use and navigate through.
Attribute Ratings
Reviews
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June 27, 2022
Upcall the best choice
Upcall has helped our business improve in areas such as sales and marketing, Our managers use Upcall to create marketing strategies and campaigns using the templates that are provided. Our company also uses upcall for collecting customer/clients feedback by way of telephone surveys. We have been able to easily integrate upcall with applications like Google Workspace, Google Sheets, Microsoft Outlook, etc.
- Appointment Scheduling
- Application Integration
- Customer Support
- Be more user-friendly
- Improve the chat feature
- Upcall has positively impacted our company.
- Sales improved from 50% to 92% in less than 5 months.
Upcall has been able to help us gain top-quality leads that led to customers while the other products worked, they weren't as effective as upcall is in such a short period of time we have used it. We have seen where upcall has helped to drive our business sales.
- Marketing campaigns
- Customer Support
- Appointment Scheduling
- Upcall Chat feature
- No other functions are cumbersome to perform