TrustRadius: an HG Insights company

Vivantio

Score8.2 out of 10

2 Reviews and Ratings

Get a Demo

What is Vivantio?

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

The platform is specifically developed to meet and scale with the needs of growing B2B service teams. The service management platform contains features to help service teams in IT, Customer Services, Operations, HR, and Risk & Governance.

Categories & Use Cases

Videos

Screenshots

Screenshot of Reporting & Analytics: Reports surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oData
Screenshot of Knowledge Base: For internal private articles to aid service delivery team, or public articles to help customers
Screenshot of Integrated AI: Generates AI feedback from across the knowledge base, analyzes customer sentiment, or helps write detailed feedback to customers
Screenshot of Queues: For managing incidents, problems, service requests, change management, and more in customized interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertips
Screenshot of Ticketing: For unlimited ticket types that can be used by teams, each with a dedicated configuration (categories, priorities, custom forms, and fields)

1 / 5

Screenshot of Reporting & Analytics: Reports surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oData

Technical Details

Technical Details
Deployment TypesOn-Premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Downloads

FAQs

What is Vivantio?
Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
How much does Vivantio cost?
Vivantio starts at $5940.
What are Vivantio's top competitors?
Zendesk Suite, Freshdesk, and Halo Service Desk are common alternatives for Vivantio.
Who uses Vivantio?
The most common users of Vivantio are from B2C.