Vivantio
3 Reviews and Ratings
What is Vivantio?
Vivantio is a configurable service management platform for organizations that have outgrown basic ticketing systems. The platform supports IT service management (ITSM), enterprise service management (ESM), customer service management, and other service-oriented functions.
Key Capabilities
- Service Management: Manage incidents, requests, problems, changes, service levels, and related service processes.
- Workflow Automation: Configure workflows, business rules, forms, fields, ticket types, and workspaces without extensive custom development.
- Self-Service: Provide self-service portals, knowledge bases, request forms, and customer surveys.
- Asset and Configuration Management: Track assets and configuration items through a configuration management database (CMDB).
- Reporting and Dashboards: Monitor service activity, performance, service levels, and operational trends.
- Access and Governance: Configure roles, permissions, business units, and service-level policies for different teams and processes.
- Integrations and AI Assistance: Connect Vivantio with other business systems and use AI-assisted capabilities within service workflows.
Configuration and Use Cases
Vivantio supports multiple service processes on a shared platform. Organizations can configure workflows, forms, fields, roles, permissions, workspaces, service levels, and business units to reflect different operational requirements.
The platform is intended for mid-market and growing organizations with complex service needs, including internal IT, business-to-business customer support, service delivery, operations, human resources, and governance, risk, and compliance teams.
Implementation and Support
Vivantio combines configurable software with implementation services, customer success support, and ongoing assistance from service management specialists. Feature-inclusive pricing provides access to the platform’s capabilities without requiring organizations to purchase individual feature modules as requirements expand.
The vendor states that Vivantio customers have reported increased service capacity, greater workflow automation, expanded self-service, and faster resolution times.
Categories & Use Cases
Videos
Screenshots
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Screenshot of the dashboard to monitor service performance at a glance with configurable dashboards that surface workload, trends, SLAs, and the metrics that matter to each team.
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | United States, United Kingdom, Canada, Australia, New Zealand |
| Supported Languages | English |
Downloads
FAQs
What is Vivantio?
Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
How much does Vivantio cost?
Vivantio starts at $588.
What are Vivantio's top competitors?
Zendesk Suite, Freshservice, and Halo Service Desk are common alternatives for Vivantio.
Who uses Vivantio?
The most common users of Vivantio are from B2C.