Vivantio - Excellent ITSM
Use Cases and Deployment Scope
As an end user, Vivantio is an intuitive ITSM platform that makes reporting and tracking issues straightforward. The interface is clean and easy to navigate, allowing me to submit service requests or incidents quickly. I like how updates on tickets are clearly communicated, keeping me informed without needing to chase for progress.
Pros
- Incident Tracking
- Reporting
- Customisation
Cons
- System lagging
Return on Investment
- Positive - Reporting
Usability
Alternatives Considered
ServiceNow IT Service Management
Other Software Used
SugarSync, AutoEntry by Sage, monday CRM
