Name: Innovate with our advanced live chat, AI and bot API
Uploaded: 2020-03-13T09:53:24.000Z
Duration: 1 min 37 s
Description: Innovate with our advanced live chat, AI and bot API

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Environmental Health and Safety (EHS)

Manufacturing Execution

Project Portfolio Management

Workflow

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Application Lifecycle Management (ALM)

Cloud Storage

Continuous Delivery

Converged Infrastructure

Custom Software Development Services

Data Catalog

Data Center Virtualization

Data Fabric

Fraud Detection

Function as a Service (FaaS)

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

Security Analytics

Software Composition Analysis (SCA)

Threat Intelligence

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Audience Engagement

Audio Editing

Blogging

Contact Management

Content Management

Creative Collaboration

Email Marketing

Marketing Automation

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales

Cloud Infrastructure Entitlement Management

Data-Centric Audit Protection (DCAP)

Security

Chiropractic

Revenue Cycle Management (RCM)

Simulation

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Genesys Cloud CX

Genesys

Avaya Experience Platform

Avaya

Zendesk Chat

Zendesk

LiveChat

Gist

Genesys DX (discontinued)

Discontinued Products

Freshchat

Freshworks Inc

Zoho SalesIQ

Zoho

Olark

Smartsupp

Qualified

Qualified.com

Customericare Live Chat

Comm100

Microsoft Teams

Amazon Lex

Azure AI Bot Service

IBM watsonx Assistant

HubSpot CRM

Twilio

Twilio SendGrid

Users have had positive experiences with this chat software, finding it to be user-friendly and comparable to other chat programs they have used before. They appreciate its simplicity and straightforwardness, which has improved their ability to communicate with customers and enhance customer service. The chat feature allows customers and prospects to receive quick responses to their inquiries and concerns, resulting in higher satisfaction levels.

This software has been particularly recommended by a digital agency for its effectiveness in opening up another communication channel for customers and enhancing overall customer service. Users who rely on the software for daily communication, such as chat agents, have reported great success in using it consistently. Its real-time client support feature enables users to efficiently problem solve with clients who may not be available through other support methods. Additionally, the chat feature has proven valuable in connecting with clients, especially during peak phone line periods when alternative channels are necessary.

While users appreciate the numerous features offered by the software, some have expressed pricing concerns that have prevented them from making a purchase decision. To address this, the product offers customer service through various channels such as email, telephone, and live chat support. Users have also found the product manuals and help center on the website to be very helpful in resolving any questions or issues they may encounter. Overall, this chat software is highly regarded for its ability to streamline communication and improve customer service experience.

Easy to use: Several users have found the software incredibly user-friendly, with a straightforward interface and intuitive everyday features. They appreciate how easy it is to navigate and chat with people on their website.

Enhances communication: The software greatly improves communication within the business by allowing users to chat with both customers and coworkers. This feature has been praised by multiple reviewers who find it valuable for collaboration and delivering excellent customer service.

Excellent support and integration: Users speak highly of the outstanding UK support provided by the software. Additionally, they appreciate its seamless integration of customer sentiment analysis, which makes it one of the most user-friendly web chat systems for agents.

WhosOn is a live chat tool from UK company Parker Software.

WhosOn Installable Enterprise

WhosOn Dedicated

WhosOn Installable Developer

WhosOn Cloud

WhosOn Dedicated Enterprise

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Intercom

WhosOn

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Parker Software

Azure Bot vs IBM Watson: comparing the two bot framework titans

Chat benchmarks insights from the insurance industry

Bridging the gap between expectation and experience

Are you speaking the customer’s language?

Five steps to GDPR compliance: key considerations for customer service teams

WhosOn feature highlight: WhatsApp integration

Keep your customer service conversations in one place. Meet the new WhosOn-WhatsApp integration. www.whoson.com

WhosOn real-time live chat translation

Not all your customers will speak the same language. So, WhosOn offers a real-time chat translation option, to help remove communication barriers with customers.

www.whoson.com

WhosOn feature highlight: live chat payments

Take secure payments inside live chat sessions. Your customers get a fast, easy experience without channel disruption. You get to turn chats into financial transactions. All protected, all PCI compliant.



www.whoson.com

WhosOn feature highlight: omnichannel calling

Seamlessly switch from chat to call. With our rich Twilio integration, you can make calls from inside your WhosOn chat client at the click of a button.

www.whoson.com

WhosOn feature highlight: dynamic fields

Send dynamic in-chat forms to chat users with a single click. So, you can smoothly acquire the data you need, in the format you need it.

www.whoson.com

WhosOn feature highlight: monitor and guide your chatbot in real-time

With WhosOn bot monitoring, you can observe your chatbot in action. You can oversee, advise, and intervene as needed - exactly as you would with a human agent.

www.whoson.com

WhosOn feature highlight: AI auto-text

Reply to common chat queries without typing. WhosOn automatically suggests the relevant FAQ response within the agent’s typing window. So, you can respond with one hit of the ‘enter’ button.

www.whoson.com

WhosOn feature highlight: AI chat summaries

Get handy, AI-powered summaries of your WhosOn chat sessions. No matter how many chats your contact centre takes in a day, WhosOn helps you glean their context at a glance.

www.whoson.com

WhosOn feature highlight: co-browsing 👀

🖱️ Scroll, click, and type alongside your chat users
🖊️ Highlight/annotate the user’s screen with your own mouse
🤝 Collaborate with users for hands-on guidance / onboarding
🔒 All securely within the web browser, not the user’s full desktop

www.whoson.com

Innovate with our advanced live chat, AI and bot API

Plug AI-infused chat technology into your solution. Partnering with WhosOn means you can splice our smart chat & bot features into your own systems. Wherever and however you prefer. 

Via live chat API, you can enrich your offering with:

— AI-infused chatbots
— Sentiment analysis algorithms
— Real-time chat translation
— Native CRM and database integrations
— Conversational automation
— Omnichannel chat-call transitions
— A live web analytics suite
— Chat cybersecurity and encryption
— A fully featured help desk suite
— And much more

Gain tactical transformations via WhosOn today.
www.whoson.com

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

WhosOn

Overview

What is WhosOn?