8x8 Use in a Small CPA Firm
October 29, 2025

8x8 Use in a Small CPA Firm

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We use 8x8 for our VOIP and videoconference and like that each team member gets their own videoconference space. Running computers through the handset allows for the same headset to be used for work with team, clients and other online needs.

Pros

  • synchronizes with our online scheduling system
  • quick access and connection to meetings
  • allows on-the-fly screen sharing

Cons

  • there is occasional latency
  • there are occasional connection problems
  • 8x8 has increased our efficiency
  • improved speed of communication internally and externally
  • it offer great value
They system can be a little challenging to set up but, once configured, does a good job handling all our needs. The features and instructions are well documented for self-help.
We found 8x8 to be more robust than other systems for a smaller price.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

It is well suited for auto attendant flexibility, including auto transfer if a party doesn't answer. We also like the ability to use the cell phone app, which is well controlled administratatively

8x8 Work Feature Ratings

10.0
Hosted PBX
10
Directory of employee names
10
10.0
Answering rules
10
Call screening
10
Message alerts
10
10.0
Mobile app for iOS
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented a month ago
    Dear Customer Thank you for your review Were glad 8x8 Work delivers strong value and flexibility for your team. Your feedback on setup and connection helps us keep improving our platform.

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