8x8 - Not a fan
June 22, 2020

8x8 - Not a fan

Kal Wiggins | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We used 8x8 for phone service within our sales and service departments.
  • Competitive pricing.
  • English speaking support.
  • Poor web portals.
  • Inability to speak with billing.
  • Contracts too long.
  • Call drops.
  • Voicemail sporadically not working.
  • Lost sales through missed sales call.
  • Poor customer experience when support calls couldn't come through.
  • Couldn't return calls when voicemail wasn't working.
RingCentral was more expensive so I thought 8x8 would save me money.
Spotty service at best. My line eventually stopped letting customers through and then wouldn't even let them leave a voicemail. Support was uninterested in fixing it and barely spoke English. I've spent over 2 months trying to cancel and the cancellation team just keeps trying to set up an appointment with me but then doesn't call even if I do that. It's astounding that I can't just call the billing dept and sort this. They apparently don't have phones... AT A PHONE COMPANY.

Do you think 8x8 Work delivers good value for the price?


Are you happy with 8x8 Work's feature set?


Did 8x8 Work live up to sales and marketing promises?


Did implementation of 8x8 Work go as expected?


Would you buy 8x8 Work again?


I would not recommend 8x8 for any scenarios at this point.

8x8 Work Feature Ratings

Hosted PBX
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Call recording
Not Rated
Call park
Call screening
Message alerts
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android

Using 8x8 X Series (Formerly Virtual Office)

2 - Sales & Support
This is cloud service. Shouldn't need anyone inhouse to support it.
  • Inbound sales calls.
  • Outbound sales calls.
  • Inbound support calls.
I have already moved to another service, even though I've been unable to cancel my 8x8 account.