Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
We used 8x8 for phone service within our sales and service departments.
- Competitive pricing.
- English speaking support.
- Poor web portals.
- Inability to speak with billing.
- Contracts too long.
- Call drops.
- Voicemail sporadically not working.
- Lost sales through missed sales call.
- Poor customer experience when support calls couldn't come through.
- Couldn't return calls when voicemail wasn't working.
RingCentral was more expensive so I thought 8x8 would save me money.
Do you think 8x8 Work delivers good value for the price?
No
Are you happy with 8x8 Work's feature set?
No
Did 8x8 Work live up to sales and marketing promises?
No
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
No
8x8 Work Feature Ratings
Using 8x8 X Series (Formerly Virtual Office)
2 - Sales & Support
This is cloud service. Shouldn't need anyone inhouse to support it.
- Inbound sales calls.
- Outbound sales calls.
- Inbound support calls.