Item: 8x8 Work
Rating: 9
Author: Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Use Cases and Deployment Scope

We use 8x8 for our small insurance office. We have multiple agents and 8x8 allows us to handle our phone calls throughout the office or when we are on the go. Voicemail is very simple to set up and monitor with visual monitoring and email alerts. Sending faxes from our desktop is a must and 8x8 makes it very simple.

Pros and Cons

Pros

Simplifies the faxing process right on the desktop and puts a history at my fingertips.
Phone calls are always crystal clear.
Visual voicemail is a timesaver. It allows me to stay on top of missed calls easily.

Cons

I am not familiar with 8x8 messaging, but we need a desktop SMS app to send messages direct to our clients.
Group SMS messaging capability would be useful.

Return on Investment

Ease of use to handle daily communication needs
Customer support technicians are always available, helpful, and professional.
Inexpensive service

Support Rating

8x8 meets and exceeds our needs for a small office. There are a lot of functions that I would like to research to help automate and expand the way we communicate with our clients, especially in the current times where meeting face to face is not always an option.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Other Software Used

SignRequest, Microsoft Office 2016, Rhino Support

Likelihood to Recommend

With my experiences in a small office, we have found the 8x8 X Series phone system very well suited to have calls routed in the office as well as forwarded to cell phones for on-the-go calls. It would be helpful to have to automate changes in the way the phones work after a certain time or weekends (i.e. by forwarding calls after 6 pm to a different number).

8x8 Work Feature Ratings

Comments

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Verified User
(Vendor Representative) commented 5 years ago
Thank you for taking the time to write a review about X Series, your feedback is extremely valuable! We are so glad that you are enjoying our fax and voicemail features. We do have SMS messaging through both our desktop app and mobile app. This article here will show you how to set it up (https://docs.8x8.com/8x8WebHelp/virtual-office-desktop-new/Content/VOD5_0/about-messages/use-im-sms-messages.htm) If there is anything else that we can assist you with, please do not hesitate to reach out. Have a great rest of your day :)

Small Office Simplified