Small Office Simplified
June 18, 2020
Small Office Simplified

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
We use 8x8 for our small insurance office. We have multiple agents and 8x8 allows us to handle our phone calls throughout the office or when we are on the go. Voicemail is very simple to set up and monitor with visual monitoring and email alerts. Sending faxes from our desktop is a must and 8x8 makes it very simple.
- Simplifies the faxing process right on the desktop and puts a history at my fingertips.
- Phone calls are always crystal clear.
- Visual voicemail is a timesaver. It allows me to stay on top of missed calls easily.
- I am not familiar with 8x8 messaging, but we need a desktop SMS app to send messages direct to our clients.
- Group SMS messaging capability would be useful.
- Ease of use to handle daily communication needs
- Customer support technicians are always available, helpful, and professional.
- Inexpensive service
Do you think 8x8 X Series delivers good value for the price?
Yes
Are you happy with 8x8 X Series's feature set?
Yes
Did 8x8 X Series live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 X Series go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 X Series again?
Yes