8x8 Series is Great!!!
We use it as our telephony system throughout our Corporate office and our major offices in LA, NY, Chicago and Miami. Tech support for 8x8 …
Starting at $24 per month
View PricingOverview
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Recent Reviews
Awards
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Popular Features
- Answering rules (350)8.989%
- Call recording (302)8.787%
- Directory of employee names (309)8.787%
- Message alerts (338)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(724)Attribute Ratings
- 9.8Likelihood to Renew
- 8.9Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.9Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.7Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
April 23, 2024
Well pleased!
Our company campus uses the system for three buildings. It has been a user friendly system and the support service has been great over the years. They have always resolved any issues I had with the IP phone system. It was a system that I was able to install myself on our church campus.
- Customer Support
- Classes for update on system
- User friendly
- Update style of phones
100%
10.0
100%
10.0
90%
9.0
100%
10.0
- It has kept the cost for phone service at a minimum for 5 years
- It has continually update new features on the system
- The customer support is great
4
Ministry staff
2
Technical skills with computer
Navigate 8x8 software
Communicate with 8x8 support persons
Navigate 8x8 software
Communicate with 8x8 support persons
- Receiving call away from the office
- Transferring calls to various people
- Being able to use one product in three different buildings
- It allows us to handle any problems from any location
- Simple process to get help for problem
- Text messages to all the members
- Video meetings for the organization
- Online Training
December 28, 2023
8x8 Best U.S VoIP Provider
We Use it in Our Organization in San Francisco and New York. Also we are planning to increase 8x8 License in our new showroom which is opening shortly in Los Angeles. Our Employee use 8x8 to connect with their Clients and I Manage Admin Console. It's Quick and easy to use 8x8, Really Happy !!
- Easy
- Quick
- User Friendly
- Manageable
- Easy to use
- Easy to configuration
- No other comment
100%
10.0
100%
10.0
N/A
N/A
100%
10.0
- User Friendly
- Easy to use
- Easy to configure
Managing it's Admin console part and Configuring is easy after procuring new license or Polycom phone. I myself has done. Best thing is we can claim phone numbers as per the choices. It is user friendly, fast and Quick.
Project Managers, Sales Team
12
I Manage the Admin Console.
- Mobile App
- Desktop App
- Hard Phones
- For Best Service
- Best Service
No
- Ease of Use
User Friendly, Easy to manage
It depends..
- Implemented in-house
No
Change management was a big part of the implementation and was well-handled
- No
- Online Training
Yes, Training Module is available in Training.
Yes - we have customized the interface extensively
Claimed phone number, registered device, created Ring group and all are easy.
Auto Attendant created and uploaded External/Internal voice file
Not yet
No
Yes few months back, regarding Auto Attendant
- User Friendly
- Easy to manage
- No
Yes
Just need to install the Mobile App and login as per the credential
- File import/export
- Single Signon
Speech to Text, works really well.
Please choose 8x8 Only.
As a Good Customer and we have extended more licenses, they have discounted in some Polycom Hardphones.
Just get in touch, explain your requirements and they will help you fully with all the responsibilities.
No
- Good and very smooth to use, same as before
No
October 13, 2023
8x8 Great features & Cost Effective
We replaced out analog phone lines and phone system with 8x8 VOIP and saved a considerable amount of money. I do consulting any my largest user is a grocery store with 30+ phones in several locations. The features are amazing and customized per user or department - many options. We chose the Polycom phone that have amazing sound quality. The only drawback with Polycom phones (and maybe others) is that in certain areas you can't hear the phone ring.
- Voice Quality
- Savings
- Many features
- Technical service can be challenging there usually is a communication issue. Tech support is always very pleasant but sometimes just don't get what the issue is. That has been the only downfall with 8x8
90%
9.0
90%
9.0
30%
3.0
90%
9.0
- It paid for itself within 6 months. I believe when we purchased we got incredible discounts on the phones themselves.
8x8 was much better and more reliable. Of course none of the VOIP systems will work if you have bad or slow internet.
25
Employees in various departments all use 8x8 as this is our telephone system.
1
basic knowledge of telephone systems and ability to use a computer
- Communication
- Communication
- Communication
- ability to answer office phones on their cell phones
- None that I am aware of for our particular use
Yes
Analog phone lines with a key system behind it.
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
- Other
Features and cost.
There is no need to change anything, I like the system, works well, many features and great reporting. If I had to do it again, I would evaluate the same way - ease of use, cost and features.
- Third-party professional services
This party programmed it, I trained staff.
No
Change management was minimal
- None actually
- Online Training
- In-Person Training
Before you buy anything make sure whoever is going to implement it knows exactly what you want, discuss all needed abilities with them so it's set up correctly.
No - we have not done any customization to the interface
No - we have not done any custom code
none.
No, I am not aware of this "premium support" and no one has ever said anything about it.
Sometimes you are able to speak with someone who totally understand what you are talking about without having to explain it multiple times. They do seem very much to care about issues, but many times there is a communication barrier which then takes much longer to complete.
- Pretty much all of them
- unless you know how to bypass their "advertising" when you are obtaining your voice mail, it is MOST irritating to have to listen to 8x8 advertising an option EVERY time you want to listen to your voice mail. I have complained about this but they won't do anything about it, they did tell me how to bypass it, but that becomes an additional training issues for staff.
Yes
It works great
- using cell phones with some extensions
The only integration we are using is the ability to use cell phone in conjunction with office extensions. It was simple.
April 22, 2023
Best Value Per Cost.
I was tasked with finding the best 'bang for your buck' VoIP system. After comparing 8x8 with other major competitors, it was a no-brainer. The price is unbeatable, the support is there when I need it, and I have no intention of switching to a new provider anytime soon.
- Video conferencing.
- Phone calls.
- Text messaging.
- More efficient user setup from the administrator end.
- Reduce the amount of times there is no audio when answering the phone.
75%
7.5
80%
8.0
62.5%
6.3
70%
7.0
- Cheaper than the previous PBX provider.
- Great for hybrid work environments.
- Team communication improved.
Yes
Nitel landline PBX system was replaced by 8x8. It was cheaper to switch and we were able to remove our desk phones and clear up space in the server room.
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
I would not change our selection process. The biggest competition was Zoom phone, but since we are in the Microsoft ecosystem, it didn't make sense to use the Zoom phone.
- Online Training