Overall Satisfaction with Act-On
We use Act-On for email marketing and website tracking. It has increased visibility into website traffic and provided an easy way to get started with marketing automation.
- Lead Scoring - Allows profiles to "build" and scores based on your parameters.
- Automation programs - Confusing to set up but if you can get it going, it works well.
- Web Traffic Monitoring - Easy to see who has been on your site.
- Landing pages and forms - difficult to customize unless you know how to code.
- Buggy at times although if you reach out to Act-On they are quick to find a resolution.
- Emails - I have [noticed] that graphics don't come through unless the receiver clicks "view images"
Act-On can still handle everything that we do and it is a pleasure to work with their support team.
Act-On Feature Ratings
They are the best! USA number, team in Cali, helps you out right then and there or goes and figures out how. Always follows up within 24hrs if they have to seek out the answer.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response