Enterprise grade features for entry level price
December 17, 2024

Enterprise grade features for entry level price

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Small Business

Overall Satisfaction with ActiveCampaign

We are a growing SaaS business and email markeitng & sales automation is a big part of our digital strategy. We moved to ActiveCampaign from MailChimp, and really there is no comparison. Whilst Mailchimp was an okay 'list management' platform, Active Campaign is a full blown marketing automation / customer experience system with integrated CRM. The amount of functionality that you get for not a huge amount more than Mailchimp is staggering. You can automate most of your key businesses processes related to sales, marketing and customer retention, (not just email based automations). It's unbelievably powerful when you dive in deep, and honestly in my opinion the pick of the marketing automation platforms (We did a fair amount of research into them all before settling on AC). One key feature for us was the ability to run A/B testing on automation emails (surprisingly few of their competitors offer this). Also their customer support is absolutely stellar - especially the on-boarding team.

Pros

  • very feature rich
  • good customer support
  • works as described

Cons

  • interface feels a little bit dated - doesn't feel like a single page application, pages still have to load etc.
  • We rely on ActiveCampaign for the majority of our drip campaigns - open rates are excellent
Decent user interface but a bit of a learning curve - to be expected with such powerful features.
Mailchimp is in a different league to the above platforms.

Do you think ActiveCampaign delivers good value for the price?

Yes

Are you happy with ActiveCampaign's feature set?

Yes

Did ActiveCampaign live up to sales and marketing promises?

Yes

Did implementation of ActiveCampaign go as expected?

Yes

Would you buy ActiveCampaign again?

Yes

Enterprise grade marketing automation at entry level prices.

ActiveCampaign Feature Ratings

WYSIWYG email editor
3
Dynamic content
6
Ability to test dynamic content
4
Landing pages
Not Rated
A/B testing
8
Mobile optimization
6
Email deliverability reporting
5
List management
5
Triggered drip sequences
10
Lead nurturing automation
10
Lead scoring and grading
8
Data quality management
8
Automated sales alerts and tasks
8
Lead segmentation and distribution
8
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
Dashboards
5
Standard reports
5
Custom reports
5
API
8
Role-based workflow & approvals
6
Customizability
6
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated
Third-party software integrations
8

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