Great tech with differentiated ability to measure user duration
December 31, 2024

Great tech with differentiated ability to measure user duration

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

ActivTrak is a key dataset for our product analytics efforts. Measuring duration of web app users is exceptionally difficult without this tool. With ActivTrak, we are able to assess how long users spend on different page paths around our app, assess how product enhancements impact this, and gain crucial intelligence for how we should think about mapping out processes and planning our product roadmap.

Pros

  • Measure duration on web app (very difficult without ActivTrak)
  • Measure navigation paths around web app to generate process maps
  • Measure differences in how efficiently users use our app before and after feature enhancements

Cons

  • Could be a bit easier to install / remove users
  • Could be a bit better at notifying when program fails to run on user's device
  • Really helped us understand how our team can spend time better (inputs vs. outputs)
  • Really helped us elevate our product decision making
  • Really helped us measure impact of product changes
  • Access to the data using SQL
  • User management
  • Good dashboarding
Assisted with people management and ability to measure inputs vs. outputs with a data-driven approach.

Generated crucial intelligence for time spent on and off web app, helping us build accurate process maps.

Helped us improve our ability to assess positive vs. negative impact of product and process changes - again, backed by data.
This is not very relevant to us.
Hugely. ActivTrak gives us crucial data on duration spent by our team on key inputs and the ability to compare this to the outputs that matter most. We are able to leverage data to build out accurate process maps that help us make better decisions when it comes to both product and process. Finally, we are able to quickly assess if changes to product and process have a positive or negative impact and where.
Very few services are able to measure duration the way ActivTrak does. We were also impressed by ActivTrak's ability to get us the data in a convenient, SQL ready format.

Do you think ActivTrak delivers good value for the price?

Yes

Are you happy with ActivTrak's feature set?

Yes

Did ActivTrak live up to sales and marketing promises?

Yes

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

Specifically, measuring web app duration as well as duration on other activities is exceptionally difficult without ActivTrak. In our opinion, that is by far and away the biggest differentiator of this tool.

ActivTrak also has very solid dashboarding and data integrations. We copy our ActivTrak data into a data warehouse and found the support team to be very helpful.

ActivTrak Feature Ratings

Automated data collection
10
Data analysis
8
Data integration
8
Benchmarking
5
Report designer
8
Pre-built content
8
Data management
10
Self-service insights
8

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