The appointment scheduler you need to try
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer
November 15, 2019

The appointment scheduler you need to try

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Acuity Scheduling

Acuity is one of the most popular appointment scheduling tools used within the beauty and well-being industry for small business startups. It allows clients to automatically book treatments online and helps business owners to manage their bookings and sync with their Google calendars. It also works well with CRM’s, such as Zoho and Hubspot, and integrates well with Zapier, which allows you to link to even more tools.
  • Optimize Appointment Diary: it allows you to maximize your appointment space once you have set up all your business settings and logistics.
  • Organizes your business: It connects well with email marketing tools like Mailchimp and Constant contact, and connects with accounting management apps like Quickbooks.
  • Automated communication: it sends out email and text reminders to customers, which can be switched on and off.
  • Although it syncs with your calendar, the only one it does that with is Google, which is frustrating for those with Outlook and Office 365 calendars.
  • It comes with a steep learning curve, as it’s not the easiest tool to set up if you’re totally new to scheduling tools.
  • The intake forms that you can create for your customers to fill-in prior to their appointment have word limits in each section, which can be frustrating.
  • By being able to integrate with payment tools, such as PayPal and Stripe, it takes the pressure away from having to take in-person payments.
  • Acuity scheduling can be managed on both your computer, tablet, and mobile device for when on the go.
  • The automated email and text communications to clients help to send reminders that have been known to reduce clients not showing up for their appointments.
I love troubleshooting and finding online resources, such as blog posts and YouTube videos, to resolve any issues faced. Luckily, there are a lot of how-to step-by-step video tutorials from experts. This makes it so much easier to learn how to set up and customize your booking page.

Do you think Acuity Scheduling delivers good value for the price?

Yes

Are you happy with Acuity Scheduling's feature set?

Yes

Did Acuity Scheduling live up to sales and marketing promises?

Yes

Did implementation of Acuity Scheduling go as expected?

Yes

Would you buy Acuity Scheduling again?

Yes

Acuity is suited for mobile beauty, spa, and massage solopreneurs, as it takes the weight off having to manage bookings, send client reminders, or have to take in-person intake forms.
For those in Europe, Acuity is also GDPR and HIPAA compliant in the United States. It also promises not to sell to your clients, unlike other scheduling tools on the market.

Using Acuity Scheduling

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Not well integrated
Cumbersome
  • Synchronization with your calendar.
  • Integration with payment gateways.
  • Set up and installation.
After you get over the initial learning curve of getting started, I found everything else so much easier to add, edit, and activate.