Overall Satisfaction with Adobe Acrobat Sign
In my firm, we have several use cases. When the pandemic started, we began doing the majority of our consultations and client intake online, so we started to have clients sign their representation agreements with Adobe Acrobat Sign. It was the natural choice because our agreement is a PDF form that only permits certain information to be filled in, which is what we use Adobe Acrobat for. We also use Adobe Acrobat Sign to gather signatures on agreed orders when all counsel and parties aren't present as well as to gather signatures for mediated settlement agreements when the mediation is performed remotely via Zoom or other video conferencing software.
- Integrates with Adobe Acrobat
- Simple to navigate and use even for inexperienced users.
- Branding integration is simple and functional.
- I've noticed if I am sent a link to sign through Adobe Acrobat Sign and I have several Acrobat windows open (especially if there is a prior sign window still open) the program freezes when it tries to open the new signature link (my firm uses Macs, so not sure how or if that is related to the glitch).
- I have had times when one of the parties in the email string sent to gather signatures either encountered issues or are unable to sign and the integrated help menus don't seem to be sufficient to walk a novice through the process.
- When an opposing party tried to sue their attorney and my firm alleging one of us forged their signature on an agreed final order, the verification and security provided by Adobe Acrobat Sign allowed us to have the case promptly dismissed saving tens of thousands in attorney's fees.
- My firm's malpractice insurance premiums decreased when we began collecting all signatures with Adobe Acrobat Sign.
We use Adobe Acrobat Sign to collect signatures for client representation agreements and signatures on contracts. We also use it to gather signatures from all counsel and parties on agreed orders and joint motions we file with the courts.
Do you think Adobe Acrobat Sign delivers good value for the price?
Yes
Are you happy with Adobe Acrobat Sign's feature set?
Yes
Did Adobe Acrobat Sign live up to sales and marketing promises?
Yes
Did implementation of Adobe Acrobat Sign go as expected?
Yes
Would you buy Adobe Acrobat Sign again?
Yes
Adobe Acrobat Sign was, to me, simpler to figure out how to use and was a better value proposition for my firm's use cases than was DocuSign. When I have used DocuSign I found it to be less intuitive and at times confusing. Clients have commented on the simplicity of signing with Adobe Acrobat Sign, which is what is most important to my business.