Overall Satisfaction with Adobe Acrobat Sign
In my firm, we have several use cases. When the pandemic started, we began doing the majority of our consultations and client intake online, so we started to have clients sign their representation agreements with Adobe Acrobat Sign. It was the natural choice because our agreement is a PDF form that only permits certain information to be filled in, which is what we use Adobe Acrobat for. We also use Adobe Acrobat Sign to gather signatures on agreed orders when all counsel and parties aren't present as well as to gather signatures for mediated settlement agreements when the mediation is performed remotely via Zoom or other video conferencing software.
- Integrates with Adobe Acrobat
- Simple to navigate and use even for inexperienced users.
- Branding integration is simple and functional.
- I've noticed if I am sent a link to sign through Adobe Acrobat Sign and I have several Acrobat windows open (especially if there is a prior sign window still open) the program freezes when it tries to open the new signature link (my firm uses Macs, so not sure how or if that is related to the glitch).
- I have had times when one of the parties in the email string sent to gather signatures either encountered issues or are unable to sign and the integrated help menus don't seem to be sufficient to walk a novice through the process.
- When an opposing party tried to sue their attorney and my firm alleging one of us forged their signature on an agreed final order, the verification and security provided by Adobe Acrobat Sign allowed us to have the case promptly dismissed saving tens of thousands in attorney's fees.
- My firm's malpractice insurance premiums decreased when we began collecting all signatures with Adobe Acrobat Sign.
While I personally haven't really needed to interact with Adobe Acrobat Sign support, I take the fact that my staff hasn't brought any issues they may have encountered to me to mean that they have been able to resolve any such issues by contacting Adobe Acrobat Sign support. Note: We don't have complex integrations with other software in our use of Adobe Acrobat Sign, so my ability to really judge Adobe Acrobat Sign support is somewhat limited.
I have found Adobe Acrobat Sign to be very easy to use and simple to learn how to use. the menus and functions are clear and intuitive - they do what the label says (which I have not always found to be true in Acrobat DC Pro) and the flow of starting with a document and sending it out for signatures is simple and fast.
We use Adobe Acrobat Sign to collect signatures for client representation agreements and signatures on contracts. We also use it to gather signatures from all counsel and parties on agreed orders and joint motions we file with the courts.
Do you think Adobe Acrobat Sign delivers good value for the price?
Are you happy with Adobe Acrobat Sign's feature set?
Did Adobe Acrobat Sign live up to sales and marketing promises?
Did implementation of Adobe Acrobat Sign go as expected?
Would you buy Adobe Acrobat Sign again?
Adobe Acrobat Sign was, to me, simpler to figure out how to use and was a better value proposition for my firm's use cases than was DocuSign. When I have used DocuSign I found it to be less intuitive and at times confusing. Clients have commented on the simplicity of signing with Adobe Acrobat Sign, which is what is most important to my business.
Adobe Acrobat Sign has been great for collecting verifiable legal signatures on documents for my firm. If you already use Adobe Acrobat then it is far easier to get the hang of using Adobe Acrobat Sign than it would be DocuSign or other software. Also, if you already use Adobe Acrobat, it is far more cost-effective to use Adobe Acrobat Sign, at least for our firm. When we added the cost to the Acrobat DC Pro we already used it was cheaper than adding DocuSign, though I am not sure if we received any type of special pricing for already maintaining several Acrobat DC Pro licenses. For the legal industry, I think the advanced security and verification of Adobe Acrobat Sign, when compared to the e-signature function of Acrobat DC, makes it worth the added cost.