Adobe Experience Manager- Bankings Digital Experience Engine
July 10, 2025

Adobe Experience Manager- Bankings Digital Experience Engine

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Adobe Experience Manager Sites
  • Adobe Experience Manager Forms
  • Adobe Experience Manager Assets

Overall Satisfaction with Adobe Experience Manager

At our organisation, Adobe Experience Manager powers our Mobile app and web platforms, streamlining digital onboarding and ensuring Rbi-compliant multilingual disclosures. It handles 10M+ monthly sessions, unifying customer journey while cutting campaign launch time by 90%. It mainly addresses three key problems 1. Slow loan processing - Digital forms reduce TAT from days to hours. 2. Compliance Overhead - Auto generate localised disclosures for RBI audits. 3. Fragmented experiences- Unifies web/app content under one hub. Scope- End to end digital banking touch points ( retail/ corporate) including, UPI, KYC and personalized marketing.

Pros

  • Automated compliance and documents handling
  • Unified Omnichannel Personalization
  • Muti-Site Management at Scale

Cons

  • Upgrade instability, service pack updates frequently break existing functionality
  • Technical complexity like bulk property update or custom scripts
  • Performance and Customization risk, over customization leads to upgrade blockers, UX fragmentation etc
  • Adobe Experience Manager boosted our digital campaign conversion rates by 28%
  • It cut deployment time by over 40%, directly accelerating revenue growth.
  • It also reduce our dependency on IT.
Because it provides end to end digital banking experiences.
  • Multi Site Manager (MSM), launched RBI compliant loan portal across India in 72 hours, ensuring uniform disclosures.
  • Digital Asset Management (DAM), unified 50k+ assets, reused across web/app/email, boosting campaign speed by 90%.
  • Document Automation, cut home loan process from 7 days to 2 hours via smart pdf that auto fill customer data, validate KYC docs, and redact PII for compliance.
We have selected Adobe Experience Manager for its unified compliance-ready tool kit (e.g AI-driven personalization, RBI- compliant multilingual templates) and enterprise scalability.

Do you think Adobe Experience Manager delivers good value for the price?

Yes

Are you happy with Adobe Experience Manager's feature set?

Yes

Did Adobe Experience Manager live up to sales and marketing promises?

Yes

Did implementation of Adobe Experience Manager go as expected?

Yes

Would you buy Adobe Experience Manager again?

Yes

Well suited for large scale digital banking portal requiring RBI-compliant multilingual content, unified web/app experiences and automated KYC documents workflows across Branches. And less appropriate/ideal for rapid campaign experiments, also for standalone mobile app.

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