Improve Customer Experience Vis Multi Stream Data Analytics

The user experience is definitely great. For someone who is already knowledgeable about the product, applications, our data, and our customer this tool is easy to pick up and leverage in an instant. For those less experienced at picking it up while also learning about its purpose, it can be a bit more challenging.

The support team is always quick to respond and makes a really reasonable effort to resolve issues when they arise. I am excited to see the different ways they continue to improve and support those that leverage the application. One note I would make is having dedicated training sessions routinely to discuss anything added through patch updates. This would be beneficial.

This tool is likely going to be of most value to companies and individuals that want to make data driven customer experience solution implementation and improvement. It may be a less attractive solution if less focused on customer interactions and their experiences is the goal. An example I would provide for a company not likely to benefit from this would be utility providers.