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Adobe Sign for contracts in a media company and 365 integration
January 20, 2021

Adobe Sign for contracts in a media company and 365 integration

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

We use Adobe Sign for the entire company to sign contracts with external partners. Since we buy several TV shows, there is a big contract volume. We, therefore, wished to optimize the business process of writing, approving, and signing contracts. To achieve this aim, we crafted a solution that integrated Microsoft 365 (SharePoint and Power Automate) and Adobe Sign. Adobe Sign is started via a Power Automate Flow triggered from the SharePoint user interface for maximum efficiency. Some other processes also use Adobe Sign stand-alone.
  • Rich integration with Power Automate/SharePoint.
  • Good and numerous administration options.
  • Multilingual
  • Reminders
  • Several signing options (keyboard, finger, picture, etc.)
  • Easy to use for external signers / no third-app to download, all from the browser.
  • Customization of logo.
  • Not too much Adobe Sign advertising in the signing emails.
  • Good audit trail
  • A lot of features and options.
  • Support for "cc" in the Power Automate Actions.
  • Higher default file size limit.
  • Compatibility with MS Surface Stylus.
  • Customize the folder name when integrated with SharePoint (hard coded Signed Agreement, in English!)
  • Keep the SharePoint context in the Adobe Sign Power Automate Actions.
  • Data host in US only, Would like Canada
  • Better pricing info on the web site. Had a good deal via a rep, but could have been ruled out before reaching out the rep.
  • Ability to change the number of signers after the process has started.
  • Productivity improvement.
  • Simplicity to replace paper processes during pandemic.
  • More user training (negative).
Very quick to respond and solves several issues quickly. However, when the issue becomes a new feature request, we don't feel that the company will be agile enough to provide the new feature quickly.
For signers, this is about the best user experience on the market. There is still room for improvement for sure. One example comes to mind: on an iPad with a smaller screen, the web cookie settings overlay came above the signing action buttons, which caused great confusion. Also, once someone signs, it still has to confirm at the end which some signers can forget thinking that they are done.
As a broadcast media company, we produce and buy a lot of TV shows with external partners. This generates a lot of contract volume for our company size. It, therefore, makes a lot of sense to optimize this internal and B2B business process. Adobe Sign takes care of the B2B part by allowing easy signing.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

DocuSign was on our shortlist with Adobe Sign for our e-signature provider as they both had the most features. DocuSign had some issues:
  • It was actually more expensive once receiving enterprise quotes from both. We actually expected it to be cheaper based on their web site prices.
  • The usability was worse than Adobe Sign, based on the feeling of several users that participated in our trial.
  • The SharePoint integration was less well made (connection pop-ups).
  • The Power Automate actions were vastly less powerful than Adobe Sign, a critical issue for us.
  • We could not set our Company logo on the email sent for signature.
  • We could not create templates with tags to automate the process.
Microsoft 365 (formerly Office 365), MS SharePoint, Microsoft Teams
Adobe Sign is perfect for signing official documents with other businesses, mainly contracts. It has deep integration options with Microsoft 365 which is a leader in document management. I would not recommend using Adobe Sign for internal approval purposes to replace manual signature (e.g. expense account). Indeed, other options exist for free such as Power Automate Approvals. It is therefore pointless to pay for each signature in internal processes.