WFN is an all-around solution!
Updated July 25, 2016

WFN is an all-around solution!

Samantha Jandl | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Workforce Now is being used across the organization, for our 40 locations, in place of paper time cards and time summaries for time and attendance tracking. This has allowed payroll to transition from data-entry to a more Q/A approach. It also has some employee self-serve options to offload some other day-to-day administration from payroll.

HR also uses the system as our HRIS, as a more robust, customizable solution for tracking employees.
  • Good interface, bright and modern, much nicer than the performance pak look, and a much friendlier environment to open up to employees.
  • Easy to customize so we can track anything and everything we want.
  • Policy roll out greatly simplifies the printing, signing and scanning we were doing.
  • Would like more control over the front dashboard. There are only a few basic layouts and some of the widgets don't seem to fit in the area provided.
  • Because there's so much customization, management can be daunting, especially in the beginning when you're not sure exactly what you need or want.
  • Some of the functions are difficult to find, in a few layers of menus.
  • The field is having some issues adapting to the new system, so there is some frustration there.
  • As more employees are terminated that started on WFN, we are able to do electronic ROEs to save time.
  • HR has had a greater array of information to run reports and analyze compensation data to better understand trends.
Workforce Now is so much more robust than the other two. Workforce Now is an all-around solution for HR and Payroll, while the other two were mostly focused on the act of getting people paid. Workforce Now allows us to not only pay people, but also improve our business and optimize processes.
I can't see this being helpful in a smaller organization. The major plus is the robustness of the system, and I can't see it being worth it for a hundred person company. Also the lack of APIs means it doesn't talk well to our other systems. Good solid tool for basic management.

ADP Workforce Now Feature Ratings

Employee demographic data
8
Employment history
6
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
8
Update personal information
9
View job history
Not Rated
View company policy documentation
9
Tracking of all physical assets
7
Report builder
9
Pre-built reports
7
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using ADP Workforce

It tracks the data we need and allows us to make decisions on that data. We are 7 months since go live, and hiring managers are beginning to understand the program, as well as question what else they can do with it, which was our biggest goal in implementing - that we have more employee and manager self serve.