ADP - Stuck in 2000
July 21, 2016

ADP - Stuck in 2000

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now was used at my previous company by HR and Accounting/Payroll for approximately 350 full-time employees and contractors. We were on version 2, which proved to be a challenge with multiple versions of software tied together. The HR (HRB) side did not always communicate with the payroll side, and it proved difficult in a time where technology rules the world of payroll. The user interface was archaic, as was the open enollment function we asked all employees to use. In a creative environment, ADP didn't have the customization or capabilities we needed.

Pros

  • Maintains employee history

Cons

  • Make the interface more user friendly.
  • Ensure clients software is updated periodically.
  • Stay ahead of trends - lots of cheaper, more user friendly payroll companies are entering the market.
  • ADP increased our cost year over year without upgrading our system or providing any payroll support. Terrible experience.
ADP is less user friendly and intuitive but was already in place when I started.
It may be more appropriate for manufacturing type jobs with low turnover and relatively straightforward payroll practices.

ADP Workforce Now Feature Ratings

4.1
Employee demographic data
8
Employment history
8
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
1
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
2.0
Approval workflow
2
Balance details
2
Annual carry-forward and encashment
2
2.0
View and generate pay and benefit information
2
Update personal information
2
View job history
2
View company policy documentation
2
Employee recognition
2
Not Rated
Tracking of all physical assets
Not Rated
2.0
Report builder
2
Pre-built reports
2
Ability to combine HR data with external data
2
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
2.0
New hire portal
2
Manager tracking tools
2
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Janelle Cooley | TrustRadius Reviewer
    Janelle Cooley
    commented 8 years ago
    We are sorry to see the concerns with service and product. Please do let us know if you would like us to get you in touch with the service leadership team.

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