ADP WFN Review
Updated March 01, 2021

ADP WFN Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP is used for payroll and time and attendance. Its major use is within the H.R. department but used throughout the company for payroll information, (pay stubs and W-2's) and for support staff employees for time and attendance and time off purposes. Within the H.R. department, we also use the reporting and tax features as well.

Pros

  • Information is within one site.
  • Large amount of self-service with certain modules.

Cons

  • Continuously updating the system, which continuously is causing issues.
  • System failure - Entire system shuts down and nothing works until the issue is fixed.
  • State everything is customizable, however, it's not.
  • Things you can update and do on your own, ADP still needs to be contacted to implement on their side.
  • Turnaround time on cases.
  • It helps process the payroll for employees and minimizes paper with the time and attendance and time off system.
  • Reporting is helpful for year-end and data needed immediately.
They do have the system set up with the ability to grow with the changes, however, the constant updates to the system, as I stated, keep causing issues every time they do it. Some of the updates are extravagant in my opinion, where they could focus their time on fixing issues that are being ignored. Especially within the time and attendance system.
  • 401k
  • Benefits
We have a feed for both our 401k plan and benefits system to be feed to the system. It's ok, as sometimes there are issues, which is understandable. They seem to push for you to use their whole system, as if you wanted to update or to do certain feeds, everything always has a cost as in every business.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

Depends on who your service representative is. I have had 1-2 good ones the rest were ok or worse. Everything goes through as a service request which is good for tracking and having records. Some cases take longer than they should. They do have the Bridge which is good as it's clients of ADP and they can converse with each other.
It is easy to use and could be better for some organizations versus others. If you use all the modules, which ADP wants, it can be good for certain businesses. For example - if you have a small to medium-sized business, 50 people. You use the whole HR system, payroll, time and attendance, time off, benefits, reports, etc. It is easy for you to access the information and get what you need and less hassle for you as the system does everything.

It can be a one size fits all system. If you don't upgrade or you would want specific things tailored to your business, it isn't always feasible. They keep upgrading the system and if you don't want a feature they added, it's not always possible to remove it. One example is their step by step processes, whether for a new hire, termination, or leave. There is only so much you can adjust to your needs.

ADP Workforce Now Feature Ratings

7.8
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
Not Rated
Organization and location management
9
8.4
Pay calculation
8
Support for external payroll vendors
8
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
7.3
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
8
8.0
View and generate pay and benefit information
8
Update personal information
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
6.0
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

COVID-19 Response

ADP was accommodating when we had to change the address for checks and reports. They also provided webinars regarding COVID-19 and had a resource page you could access.
N/A
They didn't affect the decision making for our company on our return to work. The webinars and communications we would review and refer to. They were beneficial to a degree.
N/A

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