Item: ADP Workforce Now
Rating: 9
Author: Verified User

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

ADP Workforce Now is currently used as our database for employee retention, for payroll purposes utilizing time and attendance, and for recruiting/onboarding. Our entire organization is using it, at a management level as well as employee level. It is being used by our different branches across the United States.

Pros and Cons

Pros

One login point for everything. This is a fantastic feature for managers so the workflow is more streamlined. Time can be used more efficiently. And there are fewer passwords, sites, etc. to remember.
Reporting is excellent. We love the Field Grabber reporting tool available.

Cons

The hire/rehire process seems more cumbersome than it needs to be. I like the features that it offers but it seems hard to get back to reviewing a candidate has completed all necessary paperwork and can be transitioned to an employee.
I wish that, when a payroll period is completed and payroll is submitted for it, the new pay cycle and pay period in time and attendance would automatically role to the new cycle/period.

Return on Investment

Workflow is far easier than our previous payroll system. It saves our managers time and has created more opportunities for them to be more detailed in their completion of tasks.
Is is far more cost effective than some of the payroll options available.

Scalability

I have not come across anything so far that ADP Workforce Now cannot do that is critical to meeting our companies needs.

Systems Integrated With

QuickBooks
401k

ADP Workforce Now has allowed us to integrate with our 401k administrator and fully automate that system. There was a little hiccup when the ER Employer Match Safe Harbor calculations were not accurate. When this was brought to the attention of the implementation team, they quickly worked to correct it and worked with me to make sure it was corrected with our 401k administrator by providing reports and instructions. The IIF file implementation for QuickBooks was streamlined. The support was awesome! After our implementation was complete, we upgraded to a newer version of QuickBooks which created an issue with the IIF files being recognized. Once again, when the implementation team was asked, they immediately helped me correct how the IIF files were generated from ADP Workforce Now.

Alternatives Considered

Paycom and Heartland Payroll

Paycom has a lot of functionality and ease of use for one point of access and maneuverability to different tasks. But Paycom is not cost-effective at all. I have done one implementation with Paycom and the salesperson promised the moon but wasn't able to deliver most of what was promised. This created a lot of user issues when going live.
Heartland Payroll is very cumbersome to use from an employee level as well as the administrative level. Each aspect of their system is handled by different departments that don't communicate and cannot be accessed by one point of access. This system did not work well for our company's needs or for companies that have a large number of employees.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

The support staff is knowledgeable. If they don't know immediately, they do research and get back to me. They are less timely in responding now that they have implemented their online support queue rather than the dedicated account specialist.

Likelihood to Recommend

We have a large number of seasonal employees and we have a good number that travel to different states. ADP Workforce Now was able to accommodate these functions in a streamlined manner. It seems as though there are training videos, instructions, and "walk through" options available for just about any feature that can be used. This makes training new users very easy.
I like the functionality of I-9 management, although I don't like that it auto-fills the date of the completion of section 2. I work remotely often for new hires. Although I review the ID(s) provided by the employee on their start date to ensure they are compliant, I'm not always able to enter the information on section 2. It would be more accurate for me to fill in the date that I actually reviewed the ID(s) rather than when I have the opportunity to complete that paperwork.

ADP Workforce Now Feature Ratings

COVID-19 Response

COVID-19 Support

ADP did not seem to skip a beat with payroll processing or reporting during COVID-19. The support setup changed from being able to contact and work with a dedicated specialist familiar with our account to an online support queue that is not an exceptional feature for their otherwise well working system.
I will say that even when their reps were working remotely due to COVID-19, although it took a little longer to get in contact with someone, they were still helpful and knowledgeable.

Return to Work

We did not have a need to utilize the return to work plan through ADP. However, the reporting provided to assist with PPP loans and PPP loan forgiveness has been very helpful.

HR Expertise

We did not need to utilize these features.

Mobile Offering

Yes, we have been able to get more employees registered recently to access their W-2's since their addresses changed or the paper copies were lost in the mail. We also have new hires that use their phones to complete the onboarding paperwork.

Using ADP Workforce Now

Users and Roles

195 - There are approximately 15-20 people that use ADP Workforce Now at a management level. The remaining employees use ADP Workforce Now to review their pay history and update their personal information.

Support Headcount Required

1 - The initiative is the first and foremost skill/trait needed to be able to use ADP Workforce Now or any payroll software. Being able to get in and use the system to see how it functions. Also, knowing how your business functions from a staffing perspective are crucial to knowing how ADP Workforce Now will impact your business and your manager's abilities to care for their teams.

Business Processes Supported

Time & Attendance
Employee Data Retention
Onboarding
Reporting

Innovative Uses

Careers Page
Talent Bank
PPP Application

Future Planned Uses

Dashboards
Reporting
PPP Forgiveness

Likelihood to Renew

ADP Workforce Now has an awesome staff. They are reachable to address concerns and issues promptly. The functionality of the system is easy and requires very little training. Training and instructions is available without needing to rely on a person to walk you through it.

Evaluating ADP Workforce Now and Competitors

Products Replaced

Yes - We were using Heartland Payroll and New Hire for onboarding as well as a separate time & attendance collection database. Using different platforms that didn't connect with one other but having to constantly export/import data was incredibly cumbersome. The previous payroll company didn't know the law on withholding guidlines, had countless function glitches, and it was a very poor experience.

Key Differentiators

Price
Product Features
Product Usability

Product features and usability were high on the decision making list. But as with any business, affordability is key even when needing ease of use and functionality. ADP has a great sales team that is knowledgeable. The sales people involve team leads to confirm and/or explain how things will work. And their implementation teams are fantastic!

Evaluation Lessons Learned

Wouldn't change a thing

ADP Workforce Now Support

ADP Workforce Now Customer Support Pros and Cons

Pros	Cons
Knowledgeable team Support cares about my success	Slow Resolution Poor followup Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response

Premium Support

No, we do not purchase premium support. We pay for a monthly service that includes onboarding, recruitment, and payroll needs. I don't feel that payment for premium support should be a requirement when there is an issue with their product.

Bug Resolution

Yes - E-Verify was not working at one point with the employer side of an I-9. This issue was reported and I was told this was e-verify not ADP. I had to proceed using a paper copy rather than the digital copy.
We have also encountered issues with the IP Address set up connected with Time & Attendance. This feature when set up will allow an employee to punch in/out from their personal profile unless they are attached the IP Address set up for the worksite. Which means that if you have employees that are registered with ADP and this feature is not set up they can log in and punch in/out anywhere, anytime that they want. If this feature is set up the employee can't even view their timecard or review their hours unless they are connected to the IP Address set up for the worksite. I think this feature needs some work.

Exceptional Examples of ADP Workforce Now Support

At one of our first payrolls, we had one of our locations that didn't get the check packet delivered to their location. When I reached out to ADP Workforce Now to ask for tracking information, they immediately responded. They reached out to the carrier who said they could reattempt delivery the next day. This wasn't going to work because the day the location informed us of missing the check packet was pay day. ADP Workforce Now reached back out to the carrier and let them know this was not acceptable and worked with the carrier to get the checks delivered that day.

Using ADP Workforce Now

Usability

In almost all cases ADP allows for drill down options no matter where you are. They reporting functionality is fantastic with their field grabber tool. On every feature I can think of there is a question mark icon that allows access to how to tutorials or videos which is really helpful. They also offer The Bridge which is a forum where you can ask other users questions and is very helpful.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	Lots to learn