Be warned and know what you are getting into
Updated March 14, 2021
Be warned and know what you are getting into
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
We are using ADP WFN across our US business. We use it for payroll, time off, time and attendance, HRIS master record, recruitment and onboarding, and benefits. We have multiple FEIN numbers under our parent company and they are spread out across the US, so we need cloud access for each location, with locked-down access. We are publicly traded and it meets our SOC needs. Having all of our US population in one place for reporting and access purposes.
Pros
- Master Record access for multiple FEINs under one parent company (the United States only).
- Great resource within the ADP Bridge for talking to other professionals for advice.
Cons
- Dedicated Account Managers (AM) are terrible - We have on many occasions been told incorrect information on how to do things or on why something "went wrong or why something within ADP broke". We question it and give reasons why it doesn't make sense, it turns out the reason we were given was incorrect after all. I have had to do my own research via the ADP Bridge and bring solutions to my AM or go around her to her supervisor to kick start a project. She has admitted that she "learns so much from us." They won't give us a new Dedicated Account Manager even though we've asked and been told we will get one. Anyone who is any good leaves.
- Always "upgrading" ADP or doing system maintenance which then breaks ADP WFN and then they deny it is down and it will be down for hours on end - especially on payroll days.
- ADP likes to nickel and dime you for any feed you would like to add coming in and out. We wanted to integrate ADP into our IT Active Directory for maximizing SOC compliance (business objective) of new hires and termination timeliness and the cost was outrageous. Just to sit down with an implementation specialist was a pain and then once we got the cost, our IT department decided they weren't interested due to the high monthly costs.
- We spend a lot of manpower time in HR/payroll fixing ADP's issues with payroll and time and attendance.
- Fidelity 401(k) Feedfile
- MS Active Directory
- Bswift benefit administration
We have multiple feed files outbound and we are working on an inbound feed file with Fidelity. Outbound to Fidelity for our 401(k) the project was a nightmare, it took months and months to get right between the two teams. I never want to go through that with another 401(k) vendor. We are trying to set up an inbound file from Fidelity into ADP right now, it is still in the early stages and it has started and stopped 3 times already due to possible reasons that ADP thought they couldn't do it and Fidelity found solutions they could use to solve the problem. ADP was constantly being a "negative nelly barrier." We tried an MS Active Directory feed file but we closed that project due to ADP's costs. Implementation was rocky to start due to a specialist that would ignore communication. We had to contact the individual's supervisor to get meetings scheduled. We eventually abandoned the project due to the expense quoted on a monthly basis. Note that we did not even receive the cost until after we began the implementation steps for this project. Traincaster is an LMS that we needed an outbound feed file to set up new/terminate accounts. We received similar experiences as above except with implemented this one.
ADP is more all-inclusive and the modules integrate better with ADP WFN.
Do you think ADP Workforce Now delivers good value for the price?
No
Are you happy with ADP Workforce Now's feature set?
No
Did ADP Workforce Now live up to sales and marketing promises?
No
Did implementation of ADP Workforce Now go as expected?
No
Would you buy ADP Workforce Now again?
No
ADP Workforce Now Feature Ratings
COVID-19 Response
ADP was extremely late with getting codes out for FFRCA PSL and E-FMLA. The message from reps was extremely mixed on if employers needed to create their own or if ADP would and a lot of the backend work with the linking to general ledgers was incomplete and caused payroll register preview errors. We had issues where we were told that the employer retention credit process ADP did was the same as the PSL credit process and ADP started withholding for the retention credit when we didn’t want it. Risking 941 issues. Communication was NOT good. if we didn’t have our own head in the game on this stuff we could have had some serious trouble
We didn’t use.
Information released was minimal and regularly just stated “reviewing regulations and options..more to come”
we were left often to do our own research and hope ADP’s system would catch up before it was too late
we were left often to do our own research and hope ADP’s system would catch up before it was too late
Sometimes. There is limited resources for training employees on how to use the mobile self service (both android and Apple). If you switch to add the employee self service there are complications that force employees to make unwanted changes, example: employee only wants to change state tax system will require them to also change federal when there is no legal requirement.
ADP Workforce Now Support
| Pros | Cons |
|---|---|
None | Slow Resolution Poor followup Less knowledgeable Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Not Available
Yes -
No, I get told illogical things like, "it is
supposed to be that way" or "we can't do anything about that".
We have a punch detail going with
our payroll to go on our time cards. If this file gets corrupted ADP just
doesn't do it and there is no way to audit to ensure the file isn't corrupted
in advance. When we first found out we reported
it and got told it could happen again because we process
multiple payrolls in the same day under our master record database (separate
FEINs) and the solution was to only process one a day and as we have to pay
these weekly that isn't an option.
Using ADP Workforce Now
| Pros | Cons |
|---|---|
Like to use Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using Familiar | Unnecessarily complex |
- Workflow administration, especially when setting up employee self-service, is very complicated.
- The utilities process, especially reporting.
Comments
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