Be warned and know what you are getting into
Rachel Wilde, PHR, GBA, SHRM-CP | TrustRadius Reviewer
February 24, 2020

Be warned and know what you are getting into

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ADP Workforce Now

We are using ADP WFN across our US business. We use it for payroll, time off, time and attendance, HRIS master record, recruitment and onboarding, and benefits. We have multiple FEIN numbers under our parent company and they are spread out across the US, so we need cloud access for each location, with locked-down access. We are publicly traded and it meets our SOC needs. Having all of our US population in one place for reporting and access purposes.
  • Master Record access for multiple FEINs under one parent company (the United States only).
  • Great resource within the ADP Bridge for talking to other professionals for advice.
  • Dedicated Account Managers (AM) are terrible - We have on many occasions been told incorrect information on how to do things or on why something "went wrong or why something within ADP broke". We question it and give reasons why it doesn't make sense, it turns out the reason we were given was incorrect after all. I have had to do my own research via the ADP Bridge and bring solutions to my AM or go around her to her supervisor to kick start a project. She has admitted that she "learns so much from us." They won't give us a new Dedicated Account Manager even though we've asked and been told we will get one. Anyone who is any good leaves.
  • Always "upgrading" ADP or doing system maintenance which then breaks ADP WFN and then they deny it is down and it will be down for hours on end - especially on payroll days.
  • ADP likes to nickel and dime you for any feed you would like to add coming in and out. We wanted to integrate ADP into our IT Active Directory for maximizing SOC compliance (business objective) of new hires and termination timeliness and the cost was outrageous. Just to sit down with an implementation specialist was a pain and then once we got the cost, our IT department decided they weren't interested due to the high monthly costs.
  • We spend a lot of manpower time in HR/payroll fixing ADP's issues with payroll and time and attendance.
It depends on your company structure. If you are adding separate FEINs that process payroll on the same day then this is not the platform for you. You risk glitches that are harmful to your payroll - it is still a good Master Record Database and they can handle the multiple FEINs under the parent company but not the payrolls. If you are processing one payroll and growing. The system allows you to import data in large volumes if you have an acquisition that will be coming onto your payroll and FEIN.
  • Fidelity 401(k) Feedfile
  • MS Active Directory
We have multiple feed files outbound and we are working on an inbound feed file with Fidelity. Outbound to Fidelity for our 401(k) the project was a nightmare, it took months and months to get right between the two teams. I never want to go through that with another 401(k) vendor. We are trying to set up an inbound file from Fidelity into ADP right now, it is still in the early stages and it has started and stopped 3 times already due to possible reasons that ADP thought they couldn't do it and Fidelity found solutions they could use to solve the problem. ADP was constantly being a "negative nelly barrier." We tried an MS Active Directory feed file but we closed that project due to ADP's costs. Implementation was rocky to start due to a specialist that would ignore communication. We had to contact the individual's supervisor to get meetings scheduled. We eventually abandoned the project due to the expense quoted on a monthly basis. Note that we did not even receive the cost until after we began the implementation steps for this project. Traincaster is an LMS that we needed an outbound feed file to set up new/terminate accounts. We received similar experiences as above except with implemented this one.

ADP is more all-inclusive and the modules integrate better with ADP WFN.
ADP can be suited if you are a smaller company but mid to large-sized organizations can run into trouble.

If you have supervisors on second shift approving time cards
you may run into trouble approving timecards as they do system updates almost
once a month on Fridays at midnight which locks supervisors out from approving

It has recently come to my attention by my Account Manager
that the ADP WFN system cannot truly handle multiple payrolls in one day under
a single master record database, so if you have to process multiple in one day
(example have multiple FEINs that process the same day) there could be
glitches. It doesn't always happen but they cannot ensure they will not happen.
Certain functionalities in the system can become corrupted and they do not have
checks and balances in place to prevent it or for you the user to know audit
for it until after it is too late. For example, we have a ride along with our time
and attendance batch that puts the timestamps on our paystubs and it can
glitch on us because we have several FEINs that process payroll on the same day
under our master record. We were never told about this until after. Be warned.

ADP Workforce Now Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management
Approval workflow
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View company policy documentation
Report builder
Pre-built reports
Ability to combine HR data with external data
Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Applicant Tracking
Notifications and Alerts

ADP Workforce Now Support

Slow Resolution
Poor followup
Less knowledgeable
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes - 

No, I get told illogical things like, "it is
supposed to be that way" or "we can't do anything about that".

We have a punch detail going with
our payroll to go on our time cards. If this file gets corrupted ADP just
doesn't do it and there is no way to audit to ensure the file isn't corrupted
in advance. When we first found out we reported
it and got told it could happen again because we process
multiple payrolls in the same day under our master record database (separate
FEINs) and the solution was to only process one a day and as we have to pay
these weekly that isn't an option.

Using ADP Workforce Now

Like to use
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
  • Workflow administration, especially when setting up employee self-service, is very complicated.
  • The utilities process, especially reporting.