Item: ADP Workforce Now
Rating: 7
Author: Casey Swink

Use Cases and Deployment Scope

We utilize Workforce Now's Payroll, Benefits, and Recruiting Modules. Our whole Human Resource Department uses ADP Workforce Now. Our managers and supervisors have access to review and update time cards and be interactive within the recruiting module. Some problems we have are system errors within our benefits. It's hard to explain but currently, we have an issue with our New Hire enrollment process where our New Hires are getting errors while they are enrolling in benefits, we have been working with ADP with this for a couple of weeks and they still don't have an answer or solution to this yet.

Pros and Cons

Recruiting set-up.
Employees able to change persona information.

Modules working together such as payroll and benefits.
Format while using the configuration page.

Return on Investment

Ability to have benefits and payroll flow together.
Employees interaction with ADP.

Scalability

Since we have almost 500 employees, I feel we are still able to track and run everything smoothly. During Open Enrollment, we are able to get the attention of all employees without much back work on our parts. Many of our employees punch in and out every day with little to no complications.

Systems Integrated With

VSP Vision.
BCBSM Medical.

Honestly, I haven't had much of a hand within this process. Our next integration is to try to get our 401k plan to work with ADP.

Alternatives Considered

Kronos Workforce Central

ADP is more interactive with employees. We are able to have a benefits module with ADP that my last company didn't have with Kronos. It gives us a one-stop-shop to use which is very helpful. For the most part, ADP seems to be up to date which is user-friendly for employees and the users of ADP.

Likelihood to Recommend

Right now, we are having an issue with our Benefits New Hire module which we have not gotten a solution to yet after a couple of weeks. When ADP is working smoothly, it has been a good system to work with. Sometimes we do see issues between different modules such as if Payroll does an update, it doesn't flow well with benefits. Also, when entering info on the homepage for employees to see, the formatting is off most of the time and difficult to work with.

Always room for improvment

Overall Satisfaction with ADP Workforce Now