How ADP stacks up for a long-time user
February 19, 2020

How ADP stacks up for a long-time user

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Essential Time and Attendance system to process payroll and Human Capital Management for our benefit needs and 401k Retirement Services.

Pros

  • The 401k Retirement Service is great. They have a great support system.
  • Tax filing services.

Cons

  • Payroll customer service.
  • Better communication between the payroll and benefit products.
  • Having ADP file our taxes has had a positive impact on reducing fines and interest for late filings.
ADP products have changed significantly in the 20+ years. However, many times when there is an "upgrade" the account managers have not been fully trained on the changes and when you call about an issue they don't know how to handle it.
  • GL Interface
We use the GL interface, which at times I have found it difficult to update GL numbers or add deduction codes. There is no real guide for doing so. It's very confusing.
ADP has better reporting capabilities than Ceridian and is more user-friendly. Paylocity seems to have the same payroll and T&A products but I have only seen a demo of the products.
I think overall, ADP provides what most businesses need. However, customer service has always been an issue. There's a saying if you call ADP three times and ask the same question, you'll get three different answers.

ADP Workforce Now Feature Ratings

7.0
Employee demographic data
Not Rated
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
7
9.0
Pay calculation
9
Support for external payroll vendors
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
5.0
Approval workflow
5
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
7.3
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
6
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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