Workforce has reduced my payroll processing time to one day!
February 19, 2020

Workforce has reduced my payroll processing time to one day!

Karen Bilas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce is used for payroll, benefits, recruiting and reporting. I am the administrator with the President of the company as a secondary administrator. The department heads have access to time and attendance only.
It does address the attendance issue especially scheduling. As a small family-owned company, it is imperative that we keep overtime and scheduling within the budget.

Pros

  • Saves time in processing payroll.
  • Support is very important in any organization and ADP has outstanding tech support if you run into any issues.

Cons

  • Scheduling - There should be a way to copy and paste a schedule to an employee's weekly assignments. Going to each individual day in a month is very time-consuming.
  • Setting up schedules based on employee's availability and having it populate monthly would be a phenomenal addition.
  • ADP is a timesaver, especially when the old system had me downloading and uploading timekeeping information before I could process payroll.
  • Talent recruitment - It helps to have one place to set up requisitions on job requirements and screen applicants all in one place.
It is good, but there are bound to be some hiccups, as with any online product.
  • Payroll.
  • Benefits.
Integration went fairly smoothly. Payroll was up first and once completed we went on to set up the benefits and talent piece. I always had the support and was able to reach out with any issues.
ADP offers the ease of processing timekeeping information, support from the technical team, and state of the art mobile access for employees regardless of location.
It is well suited to streamlining the payroll process, assisting in onboarding new hires quickly, and recruitment.
It can be frustrating at times to create reports. Many times I have had to reach out to reporting support to have reports created from scratch. In addition, I have found that PTO time has to be addressed at the beginning of every year to ensure it shows the correct amount. I have also had to adjust individual available hours when an employee has taken PTO time. It seems to calculate it incorrectly. For example, an employee has 10 days available for the year and takes 1 day, it calculates it to 9.25. Not sure why this is happening.


ADP Workforce Now Feature Ratings

9.3
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Compliance data (COBRA, OSHA, etc.)
9
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
7.3
Approval workflow
10
Balance details
6
Annual carry-forward and encashment
6
9.7
View and generate pay and benefit information
9
Update personal information
10
View company policy documentation
10
Asset Management ()
Not Rated
7.5
Report builder
6
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
9.2
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Applicant Tracking
9
Notifications and Alerts
10

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