Item: ADP Workforce Now
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

ADP Workforce Now is being used by the company as a whole. We use it for timecard entry, PTO requests, taxes, deductions, benefits and almost everything in between. We are also very heavy users of the reporting piece and really rely on that as a company. It allows us a streamlined process to process payroll, accept/decline PTO requests, input payroll deductions easily, allow health benefits to be viewable and enrolled through the system and the reporting which we use daily and weekly.

Pros and Cons

Reporting
Time and Attendance

More manipulation for the lead page that our employees go to. I wish it had more options to share more things to the employees.
More tutorials for the product that we could share with the employees. These should be updated each time ADP makes a change and sent to the Admins to share and send out to their employees.

Return on Investment

Positive: Ability to provide up to date information about the meeting/event to the clients.
Positive: Ability to provide up to date information to our internal employees and teams.

Scalability

We really do love ADP Workforce Now for the most part. It has had issues with us in the past but ADP has resolved it for the most part. I would say some of the more frustrating things is when ADP is down due to an update that was made over the weekend. This adds a lot of extra work to my plate and I usually do not plan for.

Systems Integrated With

We are looking to integrate our UHC Health Plan with ADP
401K

I was not involved in the integration of the 401K or HSA contributions. That was done by the Payroll Admin. I've reached out to ADP to try and get information about integrating our UHC health plan but have received radio silence from them for a week. Our fear is that it will be too expensive (because everything is an additional cost) and we will have to go back to a manual process.

Alternatives Considered

Newton Applicant Tracking System

Newton is a dream compared to ADP recruiting software. It allows us up to date information on our candidates, the ability to run reports easily to show the process of the positions, how many interviews have been done and everything in between. We used to use ADP's recruiting system and it seemed very old and out dated, I'm aware that ADP has upgraded their system but Newton is also cheaper so we would stay with Newton.

Likelihood to Recommend

ADP Workforce Now is well suited for reporting. We run very specific reports for our clients and for our company that without ADP we would not be able to do. We know because we have asked other companies like ADP and the reporting is just not as robust. It's also great for Time Off, it's easy to work with and allows us to be able to share the PTO requests to specific people.
Less suited would be the recruiting software, we used to use it but it was super out of date and we didn't like the way it worked internally. We now use a different system that we love and is up to date with trends.

ADP is great for many things, but has some bumps to still get over.

Overall Satisfaction with ADP Workforce Now