ADP is great for many things, but has some bumps to still get over.
February 19, 2020

ADP is great for many things, but has some bumps to still get over.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is being used by the company as a whole. We use it for timecard entry, PTO requests, taxes, deductions, benefits and almost everything in between. We are also very heavy users of the reporting piece and really rely on that as a company. It allows us a streamlined process to process payroll, accept/decline PTO requests, input payroll deductions easily, allow health benefits to be viewable and enrolled through the system and the reporting which we use daily and weekly.

Pros

  • Reporting
  • Time and Attendance

Cons

  • More manipulation for the lead page that our employees go to. I wish it had more options to share more things to the employees.
  • More tutorials for the product that we could share with the employees. These should be updated each time ADP makes a change and sent to the Admins to share and send out to their employees.
  • Positive: Ability to provide up to date information about the meeting/event to the clients.
  • Positive: Ability to provide up to date information to our internal employees and teams.
We really do love ADP Workforce Now for the most part. It has had issues with us in the past but ADP has resolved it for the most part. I would say some of the more frustrating things is when ADP is down due to an update that was made over the weekend. This adds a lot of extra work to my plate and I usually do not plan for.
  • We are looking to integrate our UHC Health Plan with ADP
  • 401K
I was not involved in the integration of the 401K or HSA contributions. That was done by the Payroll Admin. I've reached out to ADP to try and get information about integrating our UHC health plan but have received radio silence from them for a week. Our fear is that it will be too expensive (because everything is an additional cost) and we will have to go back to a manual process.
Newton is a dream compared to ADP recruiting software. It allows us up to date information on our candidates, the ability to run reports easily to show the process of the positions, how many interviews have been done and everything in between. We used to use ADP's recruiting system and it seemed very old and out dated, I'm aware that ADP has upgraded their system but Newton is also cheaper so we would stay with Newton.
ADP Workforce Now is well suited for reporting. We run very specific reports for our clients and for our company that without ADP we would not be able to do. We know because we have asked other companies like ADP and the reporting is just not as robust. It's also great for Time Off, it's easy to work with and allows us to be able to share the PTO requests to specific people.
Less suited would be the recruiting software, we used to use it but it was super out of date and we didn't like the way it worked internally. We now use a different system that we love and is up to date with trends.

ADP Workforce Now Feature Ratings

Employee demographic data
9
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
7
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
8
Update personal information
10
View company policy documentation
10
Employee recognition
Not Rated
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Performance plans
8
Performance improvement plans
8
Review status tracking
6
Review reminders
9
Multiple review frequency
Not Rated
Corporate goal setting
7
Individual goal setting
8
Line-of sight-visibility
7
Performance tracking
9
Job Requisition Management
6
Company Website Posting
7
Publish to Social Media
6
Job Search Site Posting
7
Applicant Tracking
5
Notifications and Alerts
Not Rated

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