Item: ADP Workforce Now
Rating: 10
Author: Donna Finch

Use Cases and Deployment Scope

I am the sole user of ADP Workforce Now for payroll for our hourly event, security, guest services, and facilities employees, which during an event, could amount to 1500+ employees. It contains all facets of our operation in one database and makes report writing a breeze.

Pros and Cons

Report writing: There are many standard reports built into the system, and if one needs to be created, it is very user-friendly.
Working in real time: It allows me to call the service center and have them log onto my computer to visually see what I have on my computer screen and identify the problem.

When inputting a new hire, I would like to be able to complete all fields, including the demographics and other fields, so I do not have to go back in to complete.
I would like to be able to access a new hire as soon as I enter them, and not have to wait until their date of hire to be able to go back in and complete the fields in the prior statement or make changes.

Return on Investment

I spend less time processing payroll for 1500 employees here than I did processing 500 at my last job using Ceridian.
Not having a time-consuming process to send the payroll (I hit the Accept button) and not having to upload files after the payroll is processed and checks are delivered (I hit Start New Cycle) saves me a lot of time in itself.

Scalability

The system and its functions work well for my company's needs, even though we do not use a lot of the products features, such as cobra, HR, on-site check-printing, etc.. I can see how it incorporates all aspects a company would need for even workflow and performance.

Systems Integrated With

ABI: Our time-clock system works with ADP in that the time-clock system breaks down events and therefore the different pay codes associated with the event and displays them on separate lines in the pay data batch to make visualizing during auditing much clearer.
ABI: We also administer a few job fairs during the year where we hire a few hundred employees at a time. After punching them into ADP, we perform an upload to bring the information into the time-clock system. A report in ADP creates an Excel sheet that easily uploads and populates all the fields I need to be filled for the employees to begin to punch-in and start training immediately.

Again, I wasn't here for the implementation of it, but I had to sit in on a meeting with IT for them to explain it to me so that I understood the dynamics of the fields and their purpose in case I encountered an error message as it was uploading, I would know where the field was pulling from and its limitation of characters. It did not seem to me that the creation of the Excel sheet was highly complicated, as our meeting was relatively brief and self-explanatory.

Alternatives Considered

Ceridian Dayforce and ADP Resource (Discontinued)

Back in the 1980s, I used ADP (Resource?) and it was very antiquated and time-consuming. I remember having a stack, and I mean a stack of maybe 20 floppy discs, that had to be inserted to copy the file in case of loss.

I used Ceridian Dayforce at my last position for 28 years, and after extensive classroom time away from the office, and a lengthy implementation process of trials and comparisons, we finally had the product where we felt comfortable with it, only to have the first live payroll fail. The implementation team had to come out to our offices and work with us to process the payroll correctly. After that, it ran smoothly, and I did like that I could open several windows of an employee's file at the same time, which ADP does not offer.

Likelihood to Recommend

When I started here at MetLife Stadium three years ago, there was no one in my position to teach me. I came from 28 years at the same company and knew Ceridian like the back of my hand, and thought that was the greatest product of all time! I wouldn't have been able to sit in front of my computer back then and be able to take over the position with ease. Here with ADP Workforce Now, I literally sat down and started entering new hires and making changes immediately and to everyone's amazement. Sure my background gave me enough confidence to do that, but had the product been complicated and convoluted, I think I would have had to find my way through the system.

I Love ADP Workforce Now!

Overall Satisfaction with ADP Workforce Now