We like ADP but would like a few specific improvements
February 25, 2020

We like ADP but would like a few specific improvements

Karen Rodriguez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Workforce Now is being utilized by the entire company. We use the following modules: Time and Attendance, Recruitment Management, Benefits Management, Performance Management, Employee Self Service, Manager Self Service, and Payroll. The HR Department manages everything, except for Payroll. It is very user-friendly and the majority of our employees have no problem updating their information when needed. ADP is constantly updating their products, which can be a good thing and also a not so good thing. We have had problems with they have made changes that disrupted workflows and approval paths and other benefit issues. Like all software upgrades, there should be someone with ADP assigned to your account to make sure the updates do not upset the flow of data.


Pros

  • Good core HR platform.
  • Good reporting capabilities.

Cons

  • Benefit Management - There are always issues at the end of the year.
  • Not as responsive to governmental client's reporting requirements (i.e. EEO-4 report is non-existent) and we let them know before we signed up with them in 2016 that this report is needed every other year. We have sent several product feedbacks throughout the last 3 1/5 years to no avail and we are not the only clients complaining about this issue. See this issue on the Bridge.
  • The time involved in the Recruitment Module is much more labor-intensive than our prior manual system; however, it does provide better reporting and statistics.
  • Performance Management system for disciplinary action is working well. The PIP process was changed significantly and we are still trying to figure that out. The annual reviews are running smoothly.
Everyone in our company works with our ADP products in one way or another. It is very user-friendly and they usually have more than one way to accomplish something.
  • Core HR
  • Benefit Management
The first year was tough because of the limitations on the support staff, who were in training while we were integrating all the different modules. It seemed to me that they were growing faster than their staff was ready for the growth.
The support staff needs more detailed training. ADP needs to spend more time creating reporting for their governmental (public) employers. I realize we are not their largest book of business, but we should still be considered for federal reporting requirements, at a minimum! They need to work the bugs out of their updates before they release them to their customers, who have to find them and deal with the mess afterward.

ADP Workforce Now Feature Ratings

7.7
Employee demographic data
8
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
7
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
6.0
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
4
Direct deposit files
Not Rated
Salary revision and increment management
8
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.5
View and generate pay and benefit information
8
Update personal information
9
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.5
Report builder
8
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
6.5
Performance plans
6
Performance improvement plans
4
Review status tracking
8
Review reminders
8
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.0
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
2

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