Trusted and Reliable
August 06, 2020

Trusted and Reliable

Kristina Gutierrez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is used as the main source of people data for the whole company. We utilize it to process payroll and manage time, but also to feed all other systems with user data, provide employee data to external vendors, and rely on the system to assist in accurate compliance reporting.

Pros

  • ADP Workforce Now maintains accurate compliance on state specific taxation situations. It keeps changes and updates to every aspect of state reporting up to date and relieves the pressure from the company needing to manage that.
  • ADP Workforce Now has a multitude of connection possibilities, through API or direct reporting. This has created automation for our company that saves countless hours.
  • ADP Workforce Now seems to keep up on changing technology by rolling out new features, both for accessibility and also security.

Cons

  • ADP Workforce Now has some areas that could expand in terms of customization. Many areas are stock/hardcoded and it causes issues when something specific to the organization is needed.
  • ADP Workforce Now runs into some issues that are not accessible by the client and require calling in for mainframe adjustment. Having a bit more access would be beneficial to more advanced users.
  • ADP is price-competitive and allows for functions additions, as needed. Being able to price out a specific need to meet a specific goal is helpful in overall planning.
  • ADP offers additional services included in the base price that have true-time value, such as free employment and income verification and support.
For the most part, anything we cannot do directly has an option to execute through an add-on or enhancement. There is an area for improvement when it comes to customization of currently hardcoded fields, but overall this can be utilized to meet most needs.
  • IdentityNow - (which feeds multiple other systems internally)
  • Recruiting
  • Direct Vendor connections
Most times, setting up API or direct feeds has been a pleasant process. We have been connected with a specialist who walks through the setup to ensure all parameters and needs are met. Timeliness has room for improvement, as some processes have taken some time to complete, but the complexity of the connection is the driver for project time.
Constantly evaluating other systems is important to ensure the best fit is being utilized, but staying with ADP has been easy to this point because of the price point and historical data. Nothing is competitive enough to this point to warrant moving from the history and trusted name of ADP.
The only issue that prevents me from giving this a 10 rating is that the essential time system built into ADP Workforce Now is basic and the enhanced eTime system is chaotic. Otherwise, while most systems I have reviewed provide similar services as Workforce Now, I believe the trusted name of ADP and quality of the system is preferable.

ADP Workforce Now Feature Ratings

9.1
Employee demographic data
10
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
10
9.7
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
9
5.0
Approval workflow
5
Balance details
5
Annual carry-forward and encashment
5
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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